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Ask Technical Terry Silhouette

2020 Deployment Highlights: Ask Technical Terry

Dear TT, Some of my REALTOR® friends and I were chatting recently about RMLS™ and how many cool tools we now have available for us. We tried to think about all the new “stuff” that has been provided to us just this year and while I’m sure we remembered a lot of the things could […]

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RMLS™ Rules Roundup for October 2020

The RMLS™ Rules and Regulations Committee has requested that periodic reports are given to subscribers about the number and types of formal rules violations, along with information about informal violations and courtesy notifications by type. Read “If an RMLS™ Rule is Broken, What Happens?” for a deeper explanation. Have you ever spotted something wrong in […]

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2020 Subscriber Trends: Areas for Improvement

This week we continue examining the 2020 Subscriber Satisfaction Survey results and look at areas where we can aim to make improvements in 2021.  Previously we looked at the COVID-19 effect as well as service areas where we received new high scores. High quality service is always a goal for RMLS™. In order to improve […]

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2020 Subscriber Trends: Service Highs

At RMLS™, we strive to consistently deliver high quality service and resources to our subscribers. Our annual satisfaction survey allows us to measure how successfully we’ve been in delivering high quality service while also providing a feedback loop to collect specific suggestions and concerns that subscribers have. This feedback helps to shape and direct the […]

Subscriber Training 2020

2020 Subscriber Trends: The COVID-19 Effect

As we examine the results of this year’s Subscriber Satisfaction Survey, it becomes clear that COVID-19 has had a tangible, if not surprising, effect not just on home viewing, buying, and selling, but also on how our industry learns and interacts.  In 2019, most RMLS™ training took place at either one of our facilities (40.1%) […]

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RMLS™ Rules Roundup for September 2020

The RMLS™ Rules and Regulations Committee has requested that periodic reports are given to subscribers about the number and types of formal rules violations, along with information about informal violations and courtesy notifications by type. Read “If an RMLS™ Rule is Broken, What Happens?” for a deeper explanation. Have you ever spotted something wrong in […]

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RMLS™ Rules Roundup for August 2020

In August 2020, RMLS™ Data Accuracy staff reviewed 31,594 listings in addition to the 476 notices sent through “Report Issue” button on RMLSweb. Of the items reviewed, 1,241 violation notices and 2,196 courtesy notices were sent out. In addition our team handled 419 phone calls.