SentriLock Lockbox Activity April 8-14, 2019

This Week’s Lockbox Activity

For the week of April 8-14, 2019, these charts show the number of times RMLS™ subscribers opened SentriLock lockboxes in Oregon and Washington. Activity decreased in both states this week. 

For a larger version of each chart, visit the RMLS™ photostream on Flickr.




SentriLock Lockbox Activity April 1-7, 2019

This Week’s Lockbox Activity

For the week of April 1-7, 2019, these charts show the number of times RMLS™ subscribers opened SentriLock lockboxes in Oregon and Washington. Increased activity was seen in both states this week.  

For a larger version of each chart, visit the RMLS™ photostream on Flickr.




RMLS™ Rules Roundup for March 2019

Gavel

The RMLS™ Rules and Regulations Committee has requested that periodic reports are given to subscribers about the number and types of formal rules violations, along with information about informal violations and courtesy notifications by type.Read “If a RMLS™ Rule is Broken, What Happens?” for a deeper explanation.

Have you ever spotted something wrong in a property listing on RMLSweb? The Data Accuracy team is responsible for sorting things out whenever a RMLS™ subscriber contacts us—whether that is via the “Report Issue” button on a listing, by email, or contacting us directly by phone. In March 2019 our team handled 293 phone calls.

We track 30 specific issues in Listing Data Checker (LDC), the software that helps us spot and correct issues proactively. Six of these are courtesy notifications, but the other 24 are informal violations of the RMLS™ Rules and Regulations. In addition to our focus on education we also process formal violations throughout the year.

HOT TOPICS

RMLS™ started sending out courtesy notices spring 2018 when Data Accuracy staff began using LDC. These notices are not violations, but rather courtesy notices informing subscribers to something regarding their listing. One of the newest courtesy notices is one that lets the seller’s agent know that their listing is set to expire within 10 days. We know that life can be busy and that reminders are helpful. In March 2019, 1,014 courtesy notices were sent out.

FORMAL VIOLATIONS

The RMLS™ Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS™ Rules and Regulations. The committee has the power to impose sanctions.

In March 2019, one formal rules violation was filed, with a total of , with a grand total of $500 fine levied. Following is a list of the specific violation:

  • 5.1L Unauthorized Use of a Lockbox: Buyer’s agent provided buyers a one day code to access a listing, allowing the buyers and home inspector access to property without permission or representation. Seller notified Seller’s Agent that the buyers and home inspector were inside the listing without their agent present.

INFORMAL VIOLATIONS

In March 2019, RMLS™ Data Accuracy staff reviewed 20,254 listings in addition to the 548 notices sent through Report Issue button on RMLSweb. Of the items reviewed, 1,428 violation notices and 2,524 courtesy notices were sent out.

Category March
Missing Tax ID 621
Personal Promotion 140
Incorrect or Missing Information 116
Missing Owner Name 108
Missing School 103
Year Built 80
Duplicate Listing 70
No Showings 41
Is Property a Condo 37
Incorrect 1st Photo 19
Duplicate Listing in Different Category 17
Conditions to Compensation 16
Missing Condo Unit Number 16
Listing Input in Incorrect MLS Area 15
Partial Bathrooms Greater Than 5 11
Inaccurate Lot Size 8
City Unknown 6
HUD 3
Is Listing a Short Sale? 1

Following are the courtesy notifications sent to RMLS™ subscribers in March 2019:

Category March
Multiple Owner Names in 1st Field 1,054
Listing is Set to Expire 1,014
New Listing Input Over 24 Hours 247
Listing Still Pending 207
Listing Status Change Over 24 Hours 2

When we notice an uptick in a specific type of violation (perhaps a rule recently changed or market conditions lead to an increase in a certain type of issue) we may also put a notification up on RMLSweb, educating subscribers before one of their listings gets flagged and we need to contact them.

RMLS™ Data Accuracy can be reached via email or by phone at (503) 236-7657 if you ever have questions about the RMLS™ Rules and Regulations, if you wonder whether a specific listing has inaccurate data, or if you want to chat with us more about the above information.




SentriLock Lockbox Activity March 25-31, 2019

This Week’s Lockbox Activity

For the week of March 25-31, 2019, these charts show the number of times RMLS™ subscribers opened SentriLock lockboxes in Oregon and Washington. Oregon and Washington saw an increase in activity this week. 

For a larger version of each chart, visit the RMLS™ photostream on Flickr.




SentriLock Lockbox Activity March 18-24, 2019

This Week’s Lockbox Activity

For the week of March 18-24, 2019, these charts show the number of times RMLS™ subscribers opened SentriLock lockboxes in Oregon and Washington. Activity decreased in both states this week. 

For a larger version of each chart, visit the RMLS™ photostream on Flickr.




RMLS™ Rules Roundup for January-February 2019

Gavel

The RMLS™ Rules and Regulations Committee has requested that periodic reports are given to subscribers about the number and types of formal rules violations, along with information about informal violations and courtesy notifications by type. Read “If a RMLS™ Rule is Broken, What Happens?” for a deeper explanation.

Have you ever spotted something wrong in a property listing on RMLSweb? The Data Accuracy team is responsible for sorting things out whenever a RMLS™ subscriber contacts us—whether that is via the “Report Issue” button on a listing, by email, or contacting us directly by phone. In January and February 2019 our team handled 529 phone calls.

We track 30 specific issues in Listing Data Checker (LDC), the software that helps us spot and correct issues proactively. Six of these are courtesy notifications, but the other 24 are informal violations of the RMLS™ Rules and Regulations. In addition to our focus on education we also process formal violations throughout the year.

HOT TOPICS

In January we saw quite a few instances of personal promotion in video/virtual tours that were branded, along with other forms of personal promotion in the public remarks field. As a reminder, personal promotion is not permitted in public remarks, photographs, video, or virtual tours. Personal promotion includes and is not limited to phone numbers, agent name, firm name, email address, and websites. Remember, when submitting data to a listing that the information should describe the property only.

In February we sent out a number of courtesy notices on listings that included more than one owner name in the first owner name field. This courtesy notice was created in 2018 to remind subscribers that there are two owner name fields in RMLSweb. Both owner name fields are provided to ZipLogix and when a subscriber uses MLS Connect or MLS Push to autofill information into ZipLogix, the information is auto filled as appropriate. This is not a rules violation but simply a way that RMLS™ is working to help educate our subscribers where we can.

FORMAL VIOLATIONS

The RMLS™ Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS™ Rules and Regulations. The committee has the power to impose sanctions. In January and February 2019, no formal rules violations were filed by RMLS™ subscribers.

INFORMAL VIOLATIONS

In January and February 2019, RMLS™ Data Accuracy staff reviewed 34,656 listings and found the following informal violations:

Jan Feb Category
686 723 Listing Missing Tax ID
151 90 Incorrect/Missing Information
113 73 Personal Promotion
53 64 Year Built Description
135 83 Owner Name
70 60 Missing School
0 0 Incorrect Address
0 65 Duplicate Listing
24 45 No Showing
26 23 Incorrect 1st Photo
21 31 Concessions
15 21 Missing Condo Unit
8 4 Partial Bathroom 5+
11 9 Listing Input in Incorrect MLS Area
3 3 City Unknown
4 22 HUD
34 21 Is Property a Condo
9 6 Duplicate Sold in Different Category
0 0 Photograph Omit Form
0 1 Short Sale Not Indicated
0 0 Fannie Mae
0 0 Duplicate Listing Different Agent
0 1 Inaccurate Lot Size
0 0 Missing SqFt by Level

Following are
the courtesy notifications sent to RMLS™ subscribers in January and February
2019:

Jan Feb Category
934 764 Multiple Owners in 1st Owner Name Field
199 139 Listing is Still Pending
0 29 New Listing Input Over 24 Hours
1 2 Listing Status Change Over 72 Hours
0 0 Listing is Still Pending w/ Lease

When we notice an uptick in a specific type of violation (perhaps a rule recently changed or market conditions lead to an increase in a certain type of issue) we may also put a notification up on RMLSweb, educating subscribers before one of their listings gets flagged and we need to contact them.

RMLS™ Data Accuracy can be reached via email or by phone at (503) 236-7657 if you ever have questions about the RMLS™ Rules and Regulations, if you wonder whether a specific listing has inaccurate data, or if you want to chat with us more about the above information.




SentriLock Lockbox Activity March 11-17, 2019

This Week’s Lockbox Activity

For the week of March 11-17, 2019, these charts show the number of times RMLS™ subscribers opened SentriLock lockboxes in Oregon and Washington. Activity increased in both states again this week. 

For a larger version of each chart, visit the RMLS™ photostream on Flickr.




SentriLock Lockbox Activity March 4-10, 2019

This Week’s Lockbox Activity

For the week of March 4-10, 2019, these charts show the number of times RMLS™ subscribers opened SentriLock lockboxes in Oregon and Washington. Activity increased in both states this week. 

For a larger version of each chart, visit the RMLS™ photostream on Flickr.




SentriLock Lockbox Activity February 25-March 3, 2019

This Week’s Lockbox Activity

For the week of February 25-March 3, 2019, these charts show the number of times RMLS™ subscribers opened SentriLock lockboxes in Oregon and Washington. Activity decreased in both states this week. 

For a larger version of each chart, visit the RMLS™ photostream on Flickr.




RMLS™ Rules Roundup for 2018

Gavel

The RMLS™ Rules and Regulations Committee has requested that periodic reports are given to subscribers about the number and types of formal rules violations, along with information about informal violations and courtesy notifications by type. Read “If a RMLS™ Rule is Broken, What Happens?” for a deeper explanation.

Have you ever spotted something wrong in a property listing on RMLSweb? The Data Accuracy team is responsible for sorting things out whenever a RMLS™ subscriber contacts us—whether that is via the “Report Issue” button on a listing, by email, or contacting us directly by phone. We hear from many of you: in 2018 our team handled 3,737 phone calls!

You can probably imagine how busy that keeps our small staff, and in 2018 we started using new software, called Listing Data Checker (LDC), to help us spot and correct issues more proactively. LDC helps automate simple tasks that used to take staff time every single work day.

We track 30 specific issues in LDC. Six of these are courtesy notifications, but the other 24 are informal violations of the RMLS™ Rules and Regulations. In addition to our focus on education in 2018 there were eight formal violations that resulted in $1,400 in fines being collected.

FORMAL VIOLATIONS

The RMLS™ Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS™ Rules and Regulations. The committee has the power to impose sanctions.

In 2018, eight formal rules violations were filed, with a grand total of $1,400 in fines levied. Following is a list of the specific violations:

  • 5.1L Unauthorized Use of a Lockbox: Buyer’s agent let buyers into a listing, then left them there to go to another listing. Seller’s agent came to the listing to discover the buyers inside the listing without their agent present.
  • 5.1S Marketing of Listing Prior to Publication: Buyers contacted their agent to inquire about a property with a sign that they wanted to see. The listing was not in RMLSweb as either an excluded listing or in CSN status. The listing was put in as an active listing one week after the buyer’s agent contacted the seller’s agent.
  • 5.1S Marketing of Listing Prior to Publication: Subscriber noticed a yard sign on a property on a Thursday. By the following Monday the listing had not been entered into RMLSweb. Property was made active six calendar days after sign was put on property.
  • 5.1S Marketing of Listing Prior to Publication: Subscriber found a “Coming Soon” listing on a public Facebook page.
  • 5.1S Marketing of Listing Prior to Publication: Subscriber saw a sign on a property saying that it was “Coming Soon.” When they checked RMLSweb, they found the property was not yet listed. When they made inquiries with the seller’s firm they were told that it would be live in five calendar days.
  • 5.1L Unauthorized Use of a Lockbox: Seller’s listing was in pending status and had been for four days. Another agent entered property without contacting seller’s agent or making an appointment.
  • 5.1L Unauthorized Use of a Lockbox: Seller’s listing was in pending status for 18 days when another agent entered property without permission.
  • 5.1G Sold or Leased Input Over 144 Hours from Effective Date: A property sold on Monday and the status was not updated from pending to sold for four weeks.

INFORMAL VIOLATIONS

In 2018, the Data Accuracy staff reviewed 438,452 listings and found the following informal violations.

2,888 Listing Missing Tax ID
1,816 Incorrect /Missing Information
1,547 Personal Promotion
1,172 Year Built Description
833 Owner Name
789 Missing School
623 Incorrect Address
483 Duplicate Listing
388 No Showing
371 Incorrect 1st Photo
244 Concessions
163 Missing Condo Unit
85 Partial Bathrooms 5+
80 Listing Input in Incorrect MLS Area
56 City Unknown
51 HUD
44 Is Property a Condo
6 Duplicate Sold in Different Category
6 Photograph Omit Form
4 Short Sale Not Indicated
1 Fannie Mae
1 Duplicate Listing Different Agent
0 Inaccurate Lot Size
0 Missing SqFt by Level

Following are the courtesy notifications sent to RMLS™ subscribers in 2018, largely through the work of LDC.

3,369 Multiple Owners in 1st Owner Name field
1,907 Listing is Still Pending
407 New Listing Input Over 72/24 Hours
177 Listing is Set to Expire
68 Listing Status Change Over 72/24 Hours
1 Listing is Still Pending w/Lease

You can see we have our work cut out for us in Data Accuracy! When we notice an uptick in a specific type of violation (perhaps a rule has recently changed or market conditions lead to an increase in a certain type of issue) we may also put a notification up on RMLSweb, educating subscribers before one of their listings gets flagged and we need to contact them.

RMLS™ Data Accuracy can be reached via email or by phone at (503) 236-7657 if you ever have questions about the RMLS™ Rules and Regulations, if you wonder whether a specific listing has inaccurate data, or if you want to chat with us more about the above information.