RMLS™ Waiver Changes Begin Monday

RMLS™ Waiver Changes Begin Monday

CMAThe RMLS™ Board of Directors recently approved a set of changes to the waiver system, recommended by a Waiver Task Force.

What is a Waiver?

When a principal broker joins RMLS™, all office licensees are also expected to become dues-paying subscribers.

A variety of circumstances may necessitate a request to waive these dues. A licensee may act solely as a personal assistant. Other licensees may oversee property management inside a realty office. A broker may fall ill and need to take time off due to their illness, or stop practicing for another reason. These situations are all common waiver requests.

What is Changing?

RMLS™ is required to give written notice to subscribers about rules changes. Beginning Monday, May 13, 2013, the following changes will take place:

  • Individuals on waiver may not have their name or contact information included on any promotional material for any active listing on RMLSweb.
  • The minimum time period for a waiver request will be six months, with the exception of an illness waiver, which will be three months.
  • A $250 fee for violation of the terms and conditions of the waiver will be applied to participants (principal brokers) as well as the licensee on waiver.
  • If a licensed personal assistant is found to be in violation, they will be charged back dues for full access, not to exceed one year.
  • The “other” category will be removed, and a “Property Management” category will take its place.

Need to know more? Read the redlined waiver document. Click the links to apply for an RMLS™ waiver as a new subscriber, or apply for an RMLS™ waiver as an existing subscriber.

February Improvements and Upcoming Releases on RMLSweb

February Improvements and Upcoming Releases on RMLSweb

New features and enhancements to RMLSweb are implemented regularly, including during our monthly scheduled outages.

Here are some of the changes we implemented in February to improve the site for subscribers…

Map Checked Switched to Bing Maps

RMLS™ is continuing to switch its map systems over to Bing Maps, and this month we’ve integrated Bing with the map checked feature of RMLSweb.

This means that when plotting multiple listings on a map for a client tour, the map will match other mapping features on RMLSweb and their enhanced map performance.

This is the third of a series of five rollovers into Bing. Our final two changes will be to switch the Listing Load mapping module to Bing, followed by switching Map Search. Look for the complete transformation in coming months!

RMLS™ Inventory on Desktop

Perhaps you’ve already noticed this new feature on the left sidebar of the RMLSweb desktop: we’ve added a feature showcasing collective listing data. In a glance, subscribers can see just how many active listings are in RMLSweb, the number of sold listings for the last 12 months, the dollar value those listings represent, and the total number of listings in the system. The numbers are updated daily.

Shorter Session Times

Starting this week, subscribers logging in to RMLSweb will be automatically logged out after 90 minutes of inactivity. This is a shorter session time than the site had previously (four hours), but we’re making the change based on some of the initial findings of our unauthorized access project on RMLSweb.

We’ve also got some exciting developments coming soon in March…

ChatChat with RMLS™

We will be adding a new way to contact RMLS™—chat! Access RMLS™ staff online by clicking the chat button at the top of the right sidebar. A chat window will open, and staff will assist you shortly.

Representatives from Help Desk, Training, Accounting, and Front Desk/Membership will be available during normal RMLS™ business hours. During the times when no staff is available, the pop-up window will allow you to send an email, and a representative will be in touch as soon as possible.

RComB4andAfterRMLS.com Facelift

Our client-facing website, RMLS.com, will have a new look starting March 5th! We think you’ll like what you see. Besides the new look, consumers will now be able to search listings by either an address or MLS number.

As Gail Hare, Executive Vice President, posted last week, the RMLS™ Board of Directors recently made tablet and browser compatibility for RMLSweb the number one priority for our technical team this year. Look to the RMLS Blog and RMLSweb desktop for updates as that major project progresses.

If you have any questions regarding these changes, email Help Desk at helpdesk@rmls.com or call us at (503) 872-8002, or outside the Portland area at (877) 256-2169.

February Improvements and Upcoming Releases on RMLSweb

Coming in 2013: Full Browser and Tablet Compatibility

GailiPadsm

RMLS™ is one of a handful of multiple listing services that does its own development work rather than purchasing a vended MLS system. At their annual leadership retreat each February, the RMLS™ Board of Directors sets priorities for the programming and development team for the coming year.

We recently held this annual retreat, and the clear mandate and number one priority for 2013 was decided: full browser and tablet compatibility for RMLSweb. This project will make our system fully compatible with current versions of Safari, Chrome, Firefox, and Internet Explorer; and add compatibility for the iPad, Android, and Windows Surface tablets.

In the 2012 Subscriber Satisfaction Survey, 49% of our subscribers who responded were “very interested” in tablet and browser compatibility. This is not surprising, because tablets outsold notebook computers in the US in 2012, and are projected to outsell all PCs worldwide by 2016.

February Improvements and Upcoming Releases on RMLSweb

January Improvements on RMLSweb

Each month, RMLS™ takes RMLSweb offline for a few hours in order to perform system maintenance and make improvements to the system. In January, RMLS™ will be implementing several small features designed to improve the site for subscribers.

Unauthorized Access

RMLS™ is embarking on a project this month designed to eliminate unauthorized access of RMLSweb. We will begin reviewing accounts which have a history of excessive duplicate logins and/or logins from multiple geographic locations (within a short timeframe) and work with those users to ensure the security of RMLSweb.

The program is designed to reduce potential security risks for both RMLS™ and our subscribers and also to improve user experience. We’d like every user to enjoy their RMLSweb sessions the way they were designed to work.

RulesButtonReportRules Button
A new button will appear on RMLSweb‘s Agent Full and Data Only reports beginning January 31st that will enable subscribers to more easily submit concerns about a listing’s information to RMLS™ staff. Clicking the “Report an Issue” button below each listing on those reports will produce a pop-up window with a report subscribers can fill out and submit to the RMLS™ Rules and Regulations Department.

School Names
RMLSweb will update school names using proper case (Dundee vs. DUNDEE) and spell out most abbreviations (Falcon Heights vs. FALCON HTS). This will involve updating RMLSweb search fields and saved searches as well.

Increased Prospect Notifications
RMLSweb subscribers may currently receive notification of a prospect match up to three times a day. Starting January 31st, that frequency will be increased significantly, matching REALTORS® with prospective properties up to eight times throughout the day. As is currently the case, until the subscriber logs into RMLSweb to clear the matche(s), additional prospect notifications will not be sent.

SSPDefaultSSP As Default on Search
Currently, RMLSweb defaults to including Short Sale Pending (SSP) in default search parameters. The RMLS™ Board of Directors has requested this default be removed. Beginning January 31st, only ACT and BMP will remain as default statuses, and subscribers will need to select SSP if they wish to search those listings.

We hope subscribers find these tweaks to RMLSweb useful. If you have any questions regarding these changes, email Help Desk at helpdesk@rmls.com or call us at (503) 872-8002, or outside the Portland area at (877) 256-2169.

Is RMLS™ a Good Value? Subscriber Satisfaction Survey Results

This week, we conclude our series featuring subscriber feedback gleaned from fall’s Subscriber Satisfaction Survey. (Check out our earlier posts: How Are We Doing?, How Do You Interface with RMLS™?, and How Do You Get Trained?)

RMLS™ strives to provide great value. In fact, our trainers find that many subscribers aren’t fully aware of the breadth of features available on RMLSweb. Lead trainer Gerry Chasse explains:

One principal broker I recently met put it succinctly: “most agent brokers log on to RMLSweb to learn the few functions they need to gather information for a client, never discovering the multitude of other useful tools this website provides.”

Our Subscriber Relations Representatives, Trainers, and Help Desk personnel repeatedly mention surprised reactions from subscribers, who exclaim “wow!” and “I didn’t know you could do that—is that something new?” when one or several of these tools provide a quick, informative, and efficient solution to a long-standing problem or question. Subscribers who continually examine the various parts of the website and educate themselves about the latest upgrades or changes are those who have the market advantage.

If you’d like to find out more about the capabilities of RMLSweb, check out offerings on the RMLS™ training calendar.

On to the survey…

How would you rate the overall value of the services you receive from RMLS™?

Overall, RMLS™ subscribers rated us a 3.9. Interestingly, the number of 3 and 5 ratings were tied at 738, and there was a strong amount of 4s (525).

Subscriber comments:
• “Without RMLS™ I could not do my job! Plain and simple.”
• “Nothing is perfect! And for the most part this is very good, in my opinion.”
• “I appreciate the Open House hours that you have. The one time that I signed up for a three hour class and I was to only one that showed up. I received personal one-on-one training and learned a great deal. She could have cancelled the class, but did not and that brought my attention to how grateful I am to have the RMLS. Keep up the good job!”
[Ed. Note: Open House hours are at our Portland office each Friday from 10am-Noon.]
“Thank you…I know pleasing all of us is not easy.”
• “My biggest complaint is RLMS not staying current with technology. There are lots of brokers using Apple products and smartphones with bluetooth. It’s time to address compatibility issues with Apple and switch to bluetooth lockboxes.”
• “I find the other websites to be more user friendly and have much higher profiles in search engines than RMLS. I’d like to see it be a marketing tool to advertise to clients as opposed to just an information exchange between agents with the funky rmls.com site for our clients.”
• “I practiced real estate in California and the dues you charge are a fraction of what it costs to be part of the MLS there.”
• “I appreciate the fact that RMLS™ keeps trying to improve. As I mentioned above, I
am personally looking for things which work well, not more things.”
• “I wish all the other mls organizations would consolidate with RMLS, which the
the best of the lot.”
• “The RMLS website has to be Mac friendly, period, it must work with Safari.”
• “PEACE 2 U.”

That’s it for this series. RMLS™ staff has been scrutinizing the results—subscriber feedback will be used by the RMLS™ Board of Directors to determine what projects we take on over the next year. Survey feedback impacts our work around the office every day. We sincerely hope you’ve enjoyed reading results from the 2012 Subscriber Satisfaction Survey!