The Lifecycle of a Reported Issue (Part 1)
Without accurate data it would be very difficult to perform real estate transactions with any confidence. RMLS has a number of tools to identify inaccuracies in the data but our subscribers are the most important by far. Subscribers are experts in their fields and in their neighborhoods and communities. RMLS relies on them to spot data issues that a machine would surely miss.
Here’s how the process of reporting an issue with listing data works.
Step 1: Reporting
It all begins with alerting RMLS to the issue. There are a few ways to report an issue, including emailing email@example.com or calling us at 503.395.1916, but the easiest is the ‘Report Issue’ button that is on the bottom right of each listing in RMLSweb, or by going to RMLSweb and choosing ‘Help’ from the navigation menu. Under the ‘Help’ sub-section, choose ‘Questions/Comments/Feedback’ and select ‘Data Accuracy/Rules and Regulations’ for the message subject.
When you find an issue in a listing the first step is to press the ‘Report Issue’ button. A new screen will open. On this screen you can enter a detailed account of the issue in the ‘Note Text’ section – please be as descriptive as possible.
Once finished, press the ‘Submit’ button and the issue will be routed to our Data Accuracy team for review and resolution. You will receive a popup notification confirming the submission.
In Part 2 of this series, we’ll discuss how issues are reviewed and processed.