Supra Lockbox Activity – Updated Through Week of January 31 – February 6

Activity decreases in both states

When comparing the week of January 31 – February 6 with the week prior, the number of times an RMLS™ subscriber opened a Supra lockbox decreased 6.7% in Washington and 2.9% in Oregon.

Washington

Oregon

Archive

View an archive of the Supra lockbox statistical reports on Flickr.




The Results Are In!

Results of the 2010 Subscriber Satisfaction Survey are now available

In November 2010, we sent out the second RMLS™ satisfaction survey to subscribers. The goal was to gather feedback from our subscribers regarding their impressions of our services. This would ultimately let us know how to hone our strengths and also improve our weaknesses.

During the course of the survey, we received 2,479 responses, which represented about 22% of RMLS™ subscribers. In addition, we received thousands of comments.

Post Survey. After the survey ended, a group of RMLS™ employees teamed up to review the results. We read over each and every comment provided to us. We also categorized the responses and sent them to the appropriate RMLS™ departments for review.

To take our results even further, we also compiled a 2010 Subscriber Satisfaction Survey Report, which breaks down the responses for each question and provides a summary and notable comments from subscribers.

RMLS™ Rules and Regulations. One thing we noticed while reviewing the results of the survey was that many subscribers had questions or confusion surrounding our Rules and Regulations process. Therefore, last week we published a guest blog post written by Vallerie Bush, the RMLS™ Rules Compliance Administrator, to clear up some of these questions.

2011 Projects. The results of the survey also help us decide which projects should be considered as a priority for the upcoming year. Take a look at question 4 in the survey. Subscribers were asked to rank their interest in some of the projects to be considered for 2011. Results of this question were included for decision making input for the RMLS™ Board of Directors at their annual Leadership Retreat in early February. As you can see from the results in the report, the Photo Loading project received the highest score from subscribers. This project is now in the works and will be available for subscribers sometime later this quarter or early next quarter.

We want to thank those subscribers who took the time to answer our survey. We value each and every response. If you have any questions, feel free to email communications@rmls.com.




Supra Lockbox Activity – Updated Through Week of January 24 – January 30

Activity decreases in Washington, increases in Oregon

When comparing the week of January 24 – January 30 with the week prior, the number of times an RMLS™ subscriber opened a Supra lockbox decreased 9.4% in Washington and increased 1.5% in Oregon.

Washington

Oregon

Archive

View an archive of the Supra lockbox statistical reports on Flickr.




RMLS™ Rules and Regulations Process

By Vallerie Bush, RMLS™ Rules Compliance Administrator

In November of 2010, we conducted our second subscriber satisfaction survey. The goal was to gather feedback regarding subscribers’ impressions of our service. Results of the survey showed us that many subscribers had questions or confusion regarding our Rules and Regulations process. We hope to clear up some of this confusion in this article.

Informal Violations. First, informal violations are received several different ways; fax, email, telephone, the Questions and Comments section on RMLSweb, and sometimes in the mail. Once the complaint is received and reviewed, the listing agent is contacted to correct the violation. This is done via email or a telephone call with a time frame to correct the listing. If the listing has not been corrected within the time frame, the Participant Broker is copied when a second request is sent. The source of the informal complaint remains anonymous in this process. The number of informal violations processed for 2010 was 14,868 with the top issues being Personal Promotion, Invalid Owner Name, Incorrect Photographs, and Incorrect Property Type.

Audits. There are several in-house audits that are conducted on a daily basis. The following items are checked on listings:

  • Virtual tours for personal promotion
  • HUD violations
  • Appropriate first photograph
  • Public remarks for personal promotion
  • The BAC field for presence of compensation (there is no required amount or percentage)
  • The address field for extra wording that is not part of the address (i.e. private road, lot number, cul-de-sac, etc.)
  • The remarks section for conditions to compensation

After the audit, the violations regarding HUD, virtual tours, personal promotion and extra wording in the address fields are corrected by staff with a follow-up email to the listing agent. The other audits checked have emails sent to the listing agent to have the listings corrected in a timely manner. If the listing has not been corrected, the listing agent is sent a second request with a copy to the Participant Broker.

Computer Generated Emails. Computer generated emails are sent when a listing is saved and the tax ID number field is “not found” or when the school fields list “other” as the school. There are also computer generated emails sent when a listing has been in pending status for more than 100 days that ask to verify that the listing is in the correct status. There are a total of 4 emails sent out with the last one being sent to the Rules and Regulations email folder for follow-up. The listing agent can respond to the email with an explanation and the violation is then reviewed and discussed with the listing agent.

Formal Violations. Formal violations are reported using document #1452. A formal process begins with a letter sent to the respondent and the complainant. The respondent is given the opportunity to respond to the violation. The formal violation and the response are presented to the Rules and Regulations Committee to determine if a fine will be levied. The respondent has a chance to appeal the decision through a Hearings process. Unlike informal complaints, the source of the complaint cannot be anonymous. There were a total of 4 formal violations processed in 2010.

The RMLS™ Rules and Regulations Department has determined by using education and pro-active audits how to make RMLS™ the most valuable tool it can for its REALTOR® subscribers. We follow up on every question and report and welcome every opportunity to increase our database accuracy. Please send an email to rules@rmls.com or go to the Questions/Comments section in Toolkit on the RMLSweb desktop page (choose the Rules and Regulations subject) if you have any questions or concerns regarding data accuracy.




February Real Estate Events & Education

This February, take advantage of FREE RMLSweb training

Here’s a quick rundown of upcoming real estate events and education for February in Oregon and Southern Washington. If you have an event that is not listed here, please let us know by commenting below. For future events, please send an e-mail to communications (at) rmls (dot) com.

RMLS™ Trade Fair Reminder:

Our 2011 RMLS™ Spring Trade Fair is being held in Portland at the Oregon Convention Center on April 21, 2011, from 9:30 a.m. to 6:00 p.m. Exhibitor registration is now open, and early bird pricing is available through the end of February! For more information, please see here.

Events around the region:

February 10: Women’s Council of REALTORS® presents “Tax Update with David Purkey” as part of its Real Estate Business Resource Breakfast Series at the Multnomah Athletic Club. For more information, see here.

February 11-13: Home Builder Association of Jackson County holds its 29th annual Southern Oregon Home Show at the Jackson County Expo. For more information, see here.

February 15: Earth Advantage Institute presents its Residential Green Building Today class.

February 23: Portland Metropolitan Association of REALTORS® presents its PMAR Ethics Training Seminar at the RMLS™ Portland Office. For more information, click here.

February 24: Oregon Association of REALTORS® International Business Council hosts a Cultural Exchange Lunch in Vancouver, WA. For more information, see this flyer.

February 24: Oregon Chapter Council of Residential Specialists presents “Short Sales and Foreclosures: Protecting Your Clients’ Interests.” For more information, see the flyer.

Also, if you are an RMLS™ subscriber, we have lots of FREE educational opportunities at a location near you; click the link for your area to view the February Training Calendar:

Coos County
Eastern Oregon
Eugene
Gresham
Hood River
Portland
Roseburg
Salem
Vancouver




Supra Lockbox Activity – Updated Through Week of January 17 – January 23

Activity increases in both Washington and Oregon

When comparing the week of January 17 – January 23 with the week prior, the number of times an RMLS™ subscriber opened a Supra lockbox increased 18.9% in Washington and 13% in Oregon.

Washington

Oregon

Archive

View an archive of the Supra lockbox statistical reports on Flickr.




Supra Lockbox Activity – Updated Through Week of January 10 – January 16

After previous week’s high numbers, activity declines slightly

When comparing the week of January 10 – January 16 with the week prior, the number of times an RMLS™ subscriber opened a Supra lockbox decreased 4.7% in Washington and 3.5% in Oregon.

Washington

Oregon

Archive

View an archive of the Supra lockbox statistical reports on Flickr.




How to Allow Listing Edit Permission for Co-Listing Agents

Now that Co-Listing Agents can be granted permission to edit listings, agents who work in teams on a listing will have more freedom and ability to maintain the accuracy and speed of updating listings. And thankfully, it’s extremely easy for a Listing Agent or their Principal Broker to allow Co-Listing Agent permission! Just follow these simple steps:

1. Go to “Back Office,” and “Listing Load.” Go to the MISC change page in a listing, and scroll down to the Broker/Agent Data section. (Click on the image below to enlarge.)

2. A new field has been added to this section. To allow permission, select “YES” in the “Allow Edit” dropdown list.

Here are some key points to know:

  • In Listing Load, the search results will display listings whether you are the Listing Agent or the Co-Listing Agent.
  • Co-Listing Agents will only be able to edit those listings in which they are named as the Co-Listing Agent.
  • Listing Office and Co-Listing Office must share the same firm, determined by the first four characters of the broker code. (The broker code is a 6 digit code that indicates which office an agent is associated with.)
  • This will allow a Co-Listing Agent to edit: MISC, Price, Expiration Date, Area, Open House/Broker Tour information, Status, Photos, and Documents.
  • Co-Listing Agents will not be able to edit in-progress listings or CMP (comparable) changes.
  • If a Co-Listing Agent is named as the Co-Listing Agent but not granted editing permission, the Co-Listing Agent can still view Listing View Counts.
  • The “Allow Edit” dropdown list is set to “NO” by default, so a Listing Agent or Principal Broker must change it to “YES” if a Co-Listing Agent is to be given edit permission.

For an example of what a Co-Listing Agent will now see in Listing Load, click the image below. Note: In the top two listings displayed in the image, the Co-Listing Agent has been granted edit permission. In the third listing, no edit permission has been granted.

To print or save a copy of these procedures and rules for yourself, please see this help document.

As always, if you have any further questions or concerns we are here to help. You can call your local RMLS™ office or the RMLS™ Help Desk at (503) 872-8002 in the Portland Metro Area or toll-free at (877) 256-2169.




Supra Lockbox Activity – Updated Through Week of January 3 – January 9

Activity continues to rise in beginning of 2011

When comparing the week of January 3 – January 9 with the week prior, the number of times an RMLS™ subscriber opened a Supra lockbox increased 42.9% in Washington and 44.7% in Oregon.

Washington

Oregon

Archive

View an archive of the Supra lockbox statistical reports on Flickr.




The List

Written by Jo Becker, Education and Outreach Specialist for Fair Housing Council of Oregon

It’s the stuff of urban legends. It always comes up in fair housing trainings–be it classes I attended years ago as a sales agent or in classes I conduct for the Fair Housing Council now. Everyone’s heard of it; everyone wants to know how to get his/her hands on it. Some call it the “Red Light/Green Light” list; others have dubbed it with the classy moniker of the “No-No” List. That infamous, non-existent list of words one should never utter; a list that if ardently avoided would keep one safe from fair housing complaints or violations. I’ve got news for you folks; “THE LIST” is a myth!

HUD, the federal regulatory body with the power to enforce the Fair Housing Act, does not have such a list. We at the Fair Housing Council (FHCO), the authority on fair housing across Oregon and SW Washington, have never had such a list. What most people probably recall are lists that newspapers have published for advertisers to help ensure protection against a fair housing violation that would name them as well as the sales agent placing the ad. These media lists are often more conservative than we at the FHCO are, essentially because these publications are very sensitive to being slapped with a fine or lawsuit.

Realtors® have, no doubt, experienced multiple listing service computer programming that scans newly input listings for verbiage that may violate fair housing laws. Please don’t be intimated or put off by these electronic programs; they don’t know if you typed “white picket fence” or “whites only.” When you’re asked to review your listing, simply double check it and know that a living, breathing human will follow up to review it as well.

Now, the myth of the list has spawned many urban legends, which I would like to debunk and/or explain here.

Walk-in Closet — This is a common feature in many homes and is commonly understood to refer to such. So long as you don’t go on to imply that (or limit access to) someone who isn’t ambulatory can’t use the closet or live in the home, you’re fine!

View Property — Same as above. So long as you don’t limit access to the view property to sighted individuals, there’s nothing wrong with using the word “view” to describe a property with such an amenity. That is opposed to a case in which a landlord refused to tour an available unit with a blind applicant saying, “Why should I bother; you can’t see it anyway!” That, my friends, is discriminatory and illegal.

Mother-in-law Suite — Guess what, it’s fine so long as you don’t really mean that only a mother-in-law can live in the unit.

What about “near?” — Now, we’re getting into a more complex issue. It’s not uncommon to see promotional verbiage indicating close to shopping, transit, etc. This is fine. However, you begin to cross the line with fair housing law if you say “near the ABC mosque,” or “close to the XYZ church.”  Referencing religious or cultural sites—even though they are valid landmarks—may have what we call a “chilling effect” and can be illegal. Let’s say a synagogue or Jewish community center is referenced and the housing consumer reading it isn’t of that faith or ethnic background. They may feel that they’re not welcome there and this chilling effect can have an illegally discriminatory impact whether it was intended to or not.

Another touchy issue is referencing local schools.  National sales tests have found that schools are sometimes used as a proxy for where to buy a home. That is, some agents encourage buyers to look at and buy homes in school districts whose demographics are consistent with that of the buyer. White testers were told the virtues of predominately white schools (and by association, their neighborhoods); while minority testers were directed to predominately minority schools (and their neighborhoods); the exact schools agents told white testers to avoid. Simply listing the school district and schools that serve the area is fine so long as you do this with all of your properties.  Referring housing consumers to the district’s office or website for school stats and other information from which they can develop their own opinion in is a safe strategy so long as it is applied neutrally and consistently. Touting certain schools over others is less so, and we don’t recommend it.

Of course, any good list (if we were to create one) would include the following blatantly discriminatory statements:

  • “No minorities”
  • “African Americans and Arabians tend to clash with me so that won’t work out”
  • “Ladies please rent from me”
  • “Requirements: Clean Godly Christian Male”
  • “Will allow only single occupancy”
  • “No children”

All of these illegal statements (and many more) have been posted on the online service Craigslist. Housing providers that use illegally discriminatory statements such as these—and potentially the hosting website—are liable for having violated the Fair Housing Act. As is the landlord who told one of our staff that she had advertised “Christians only” for 20 years. It doesn’t matter where you advertise—newspapers, flyers, yard signs, verbal statements you may make to another agent or prospect, and yes even advertising online (even if it’s free!)—fair housing laws apply!

For questions about your rights and responsibilities under fair housing laws, visit http://fhco.org/ or call 503-223-8197 or 1-800-424-3247 Ext. 108. To schedule an in-office fair housing training program or speaker for corporate or association functions, contact me at JBecker@FHCO.org.

This article brought to you by the Fair Housing Council or Oregon; a nonprofit serving the state of Oregon and SW Washington.  Learn more and/or sign up for our free, periodic newsletter at www.FHCO.org.

Questions about your rights and responsibilities under fair housing laws?
Visit http://fhco.org/ or call 800-424-3247 ext. 2.

Questions about this article or want to schedule an in-office fair housing training program or speaker for corporate or association functions? Contact Jo Becker at jbecker@FHCO.org or 503-453-4016.