Ask Technical Terry: POP Goes the Listing

AskTechnicalTerry

Ask Technical Terry is a series RMLS™ aims to offer once a month. RMLS™ subscribers will drive the content—submit any question about RMLS™ to Technical Terry in the comments or by emailing communications@rmls.com. Don’t be shy—we won’t identify you by name.

Hey, Technical Terry.

What can I do about all these emails I keep getting from RMLS™ about my pending listing? It’s got a lease option right now and I don’t need more emails in my inbox!

William Wesley Wiewel

Hey WWW-

Did you know about the Pending Lease Option status we introduced on RMLSweb last month? This status is for listings which have offers accepted with lease option terms.

Just mark your listing as POP and enter in the anticipated lease end date. This will change when you receive status change reminders from RMLSweb. You’ll see fewer unnecessary emails.

When searching for listings on RMLSweb, you can also include or exclude the POP status from your search.

Good luck on taming that email inbox!

Dear Technical Terry:

I’m sure the RMLS™ office move to the Portland airport area made perfect sense for many reasons—but those of us on the west side of Portland really feel left out! It’s such a long way to drive for a training. What do you suggest?

Alan of Allen Boulevard

I feel your pain, Alan! The Portland metro area is slowly becoming Bay Area North as far as traffic is concerned. I’m pleased to report we have been working on a sustainable solution for this very issue for some time.

Starting this month, we’ve begun offering training classes in Beaverton at The Round (the Beaverton City Hall building). We chose this location for several reasons: it’s close to Highway 217, it has free parking, and they offer a variety of classroom sizes and configurations.

Our very first day of classes was met with great success! We heard many positive comments about the facilities, location, and so on.

Tell all your west side REALTOR® friends of this exciting new training location! We’ve reserved space at The Round for the next three months and expect the location to be very successful (which would result in us reserving space going forward) but the decision to keep training at this location will be somewhat influenced by REALTOR® attendance.

Beaverton Training Calendar

Take a look at the Beaverton training calendar for November and December on RMLSweb (login required).

Remember—the RMLS™ trainers love doing office trainings/presentations as well. If you want a trainer to come to an office meeting, just let us know! Email training@rmls.com or call us at (503) 236-7657 to set up an appointment.




Ask Technical Terry: Customize Search Results, Uploading Listing Photos on Macs

AskTechnicalTerry

Ask Technical Terry is a series RMLS™ aims to offer once a month. RMLS™ subscribers will drive the content—submit any question about RMLS™ to Technical Terry in the comments or by emailing communications@rmls.com. Don’t be shy—we won’t identify you by name.

 

Dear Technical Terry,

Much like your post about saving ML numbers for future searches (THANK YOU!), I’m desperate to figure out if I can customize my search results to contain only the fields I want to see for a specific client. Is that possible?

Carol in the ‘Couve

Excellent question, Carol! You can, in fact, create “custom” displays of the initial search results based on your specific client needs. You’ve been able to perform this customization for several years on RMLSweb, but much like the process for saving ML numbers, it does require a bit of orientation.

Check out Customize Your Search Results (Document #1749) available on RMLSweb in Forms and Documents. This document explains in detail all aspects of creating and saving custom search results displays to meet a specific need. As you review the document you’ll see that in addition to data elements, you can also include both a thumbnail image and a map image. You can also look at your custom layout to ensure it meets your needs in the Preview section of the layout window. Keep in mind that the tool will allow you to create layouts that will exceed the typical print margins of a standard 8 1/2” x 11” page. All of this information and much more is included in Customize Your Search Results (Document #1749). Additionally, the RMLS™ Help Desk and Training Departments are always happy to walk you through the process if you need any help.

 

Dear Technical Terry,

Will we ever be able to upload photos on Listing Load using a Mac like PC users do? The current option for Mac users is really clunky…

Manzana Macintosh

Yes…in fact, the timing of your question could not be better!

On October 15th RMLS™ will deploy a brand-spanking-new photo loader for RMLSweb. This new module eliminates the need to use Microsoft Silverlight so the module will work the same for Mac users as it does for PC users.

The improvements are numerous, but let me touch on just a few:

• Up to 32 high resolution images can now be loaded.
• Multiple photos can be uploaded at one time. (Note: this process is bandwidth-sensitive so if you’re on a slow internet connection, you may find uploading photos one at a time is more efficient.)
• Users can upload photos from a mobile device.
• The new module can recognize photo orientation: if the photo is uploaded in landscape orientation but should be in portrait orientation, the module will adjust the photo automatically.
• Photo editing will be possible in the new photo loader: you can crop, rotate, and change brightness and contrast.

RMLS™ staff is hard at work on preparing a video and other materials that will provide subscribers with the information they need to efficiently use the new photo loader. Keep an eye out for it!




Ask Technical Terry: More on SentriLock Notifications, Creating a Watch List

AskTechnicalTerry

Ask Technical Terry is a series RMLS™ aims to offer once a month. RMLS™ subscribers will drive the content—submit any question about RMLS™ to Technical Terry in the comments or by emailing communications@rmls.com. Don’t be shy—we won’t identify you by name.

Hey Technical Terry,

Something still confuses me about SentriLock: why do we have to wait for the buyer’s agent’s SentriCard®, phone, or RAD to find out about showing notifications, rather than the lockbox giving us notifications like the previous RMLS™ lockbox system?

Cheers,
Carl in Coburg

Thanks for the great question, Carl! In order for a lockbox system to send out showing notifications, it must have some form of cellular radio component. Both the SentriLock and Supra systems use similar technology in respect to this functionality: both systems rely on a cellular radio component that is not contained within the lockbox itself, but rather a secondary device. This could be the RAD, using the SentriSmart™ app on your cell phone, or inserting your SentriCard® into the desktop reader connected to a computer. While the perception remains that the Supra system worked differently in this area than the SentriLock system, they are actually quite similar.

Technical Terry—

HELP! I’m desperate to create a watch list of specific MLS numbers to keep my eye on. Is there a way on RMLSweb to save a list of MLS numbers?

Big Barry is Watching

You’ve got the will to do it, and we’ve got the way, Barry.

Keep your eye on a particular group of listings by following these steps:
• Create and run a search on RMLSweb.
• When on the results page, simply ‘check’ the listings you want to save.
• Remove listings that you do not want to save by clicking on the Checked button. This will keep ONLY the listings you’ve checked. (Note: the maximum number of listings you can save in one search is 300.)
• Navigate to the Search menu on the RMLSweb navigation bar and click on MLS #.
• When the MLS Number Search screen appears, click on the Checked IDs button in the middle of the screen. Your MLS numbers will appear in the blue box. Magic!
• Now click on the Save As button and name the group of MLS numbers to save the search. Notice there is a tab that says “Saved” next to the Search Criteria button to access your saved groups of MLS numbers.
• Access the list of saved MLS numbers by going back to the MLS number search option, clicking on the Saved tab, and choosing the list of MLS numbers you wish to search.

We’re happy to help you keep watch on those listings!

 




Ask Technical Terry: SentriLock Notifications

AskTechnicalTerry

Ask Technical Terry is a series RMLS™ aims to offer once a month. RMLS™ subscribers will drive the content—submit any question about RMLS™ to Technical Terry in the comments or by emailing communications@rmls.com. Don’t be shy—we won’t identify you by name.

Dear Technical Terry,

I noticed I’m getting SentriLock showing notifications sent to my email address. Is it possible to get them via text message?

Cheers,
New in Newberg

Fear not, New, you can certainly change how you get showing notifications. You just need to change a few preferences with your SentriCard® on the SentriLock website.

Insert your SentriCard® into the SentriLock card reader attached to your computer. Log in to the SentriLock website. On the left side of your screen, click on “Manage My Account.” Make sure the correct cell phone number is listed!

Toward the top of the screen, below the green bar, click on “Preferences.” Choose the showing notification preference you desire, and the delivery method desired, then click to save the changes to your SentriCard®.

Once that’s all done, you should get text messages as soon as the SentriLock system registers a showing—a much easier option than checking your email every few minutes. Good luck!

Hey Technical Terry,

How can I get my SentriLock notifications immediately? Like, as soon as the box is opened?

Cheers,
Listing Lisa

Thanks for your question, Lisa! The short answer is yes, there is a way for the SentriLock system to send out immediate showing notifications—but it is dependent on whether the agent showing the property follows SentriLock best practices.

Using a cellular device to open the lockbox—meaning either a remote access device (RAD) or the SentriSmart™ phone app—will send information immediately, provided the device is in cell range.

Using a RAD

Ideally an agent’s SentriCard® will stay in the RAD at all times, and he or she will access the SentriLock lockbox using a PIN.

If the lockbox is out of range of the RAD, an agent can use his or her SentriCard® at the box—they’d just need to place the card back in the RAD as soon as possible after opening the lockbox. The RAD will communicate showing information using its cellular radio—again, as long as the device is in cell range.

Using SentriSmart™

SentriSmart™, an app that is free for RMLS™ subscribers with key service, sends immediate showing notifications with no further action needed on the part of the agent showing a property.

RMLS™ subscribers are increasing their use of the SentriSmart™ app—about 17% of subscribers started using SentriSmart™ when it was released, versus about 27% of subscribers who use it now.

SentriSmart™ is free for RMLS™ subscribers who have key service. Download it for Android or Apple devices here:
Android SentriSmart™ phone app
Apple SentriSmart™ phone app
You’ll need to be running Android 2.2 or iOS 6 or higher to use SentriSmart™.

When using SentriSmart™, be aware that a showing notification is sent to the listing agent as soon as you generate a code to open the lockbox. If you generate a code just to see how it works, use one of your own lockboxes to avoid falsely generating a showing notice!

And one more note about RADs: RAD users, charge your RAD for a minimum of four hours weekly using a wall charger. The car charger is not intended to supply a full charge to the RAD, only to keep the RAD battery topped off while it’s in your car.

Hopefully that helps, Lisa. As more people learn about how vital the RAD is and/or start using SentriSmart™, the less you should be receiving delayed notifications. Tell all your REALTOR® friends!




Ask Technical Terry

AskTechnicalTerry

This month RMLS™ is proud to debut Ask Technical Terry, a series we aim to offer once a month. RMLS™ subscribers will drive the content—we encourage you to submit any question about RMLS™ to Technical Terry in the comments or by emailing communications@rmls.com. Don’t be shy—we won’t identify you by name.

Dear Technical Terry,
For some reason, the menu bar at the top of the RMLSweb homepage is appearing vertically and none of the drop-down menus will open! The site worked fine yesterday, and nothing has changed on my end. What’s the deal?
Sincerely,
Top Producer Teresa

Ah yes, the old “site worked fine yesterday and nothing’s changed on my end” issue. Are you using the Safari browser to access RMLSweb?

RMLSweb works best with Internet Explorer, Mozilla Firefox, and Google Chrome across all platforms. In most cases, when you experience an odd view or functionality symptoms on RMLSweb, it will either be browser add-ons (that you may not realize were activated when you downloaded some unrelated software) or using a web browser that does not play well with RMLSweb, such as Safari.

Dear Technical Terry,
I’m on vacation, using my iPad, and I need to enter a new listing. I can’t seem to find the button that will allow me to add a new listing. Can you help?
Aloha,
Heidi in Hawaii

Heidi, you need to use the Google Chrome web browser on your iPad to achieve full functionality on RMLSweb. And stop working on vacation!

Dear Technical Terry,
I just love the RPR website! I would like to search on the RPR website for a property not currently listed on RMLSweb. How do I do this?
Thanks in Advance,
REALTOR® Rebecca

Yes you can! Either gain access to RPR by clicking through to RPR from within RMLSweb (use the small RPR button on a listing in RMLSweb) or go directly to RPR’s website.

If you access RPR from a listing in RMLSweb, when you land on the RPR page for that listing, you will notice a “find a new address” link immediately to the right of the property address—simply click on the link to open a new screen allowing you to enter any address in the search box. If you go directly to RPR using the link above, you will land on a screen that will allow you to enter any address in the search box.

Good luck!




A Twitter Guide for REALTORS®

Chances are, by now you’ve heard of Twitter, even if you haven’t the faintest idea of what it actually does. If you’re not familiar with Twitter, you may find that it benefits you—and your real estate business—to take the time to get to know the service.

Basic Tips to Get Started:

1. Choose a name with relevance to real estate.
This way you may gain followers you don’t even know, simply from people who are searching for new people in the industry to connect with. You might want to think about making a second account with your name or something similar, if you want to be on Twitter for personal use. (Although, knowing REALTORS®, you probably won’t be able to keep your real estate updates separate from your personal account!)
2. Make sure you upload a personal photo. Much like when listing a home, uploading a photo of yourself or an image of your company’s logo to your Twitter account makes your page more appealing.
3. Add location information and a bio. Write a short bio of yourself and make sure you fill out the “location” field, to let people know what you do and where you are.
3. Change your notification settings. To ensure you don’t go crazy from non-stop emails, make sure you go into the “Email notifications” tab of the settings page and modify your settings. If you’re active on Twitter, you should start receiving lots of new followers, and getting an email every time a new person decides to follow you will simply overflow your inbox. You may want to leave the “Direct Text Email” box checked, to ensure that when someone sends you a direct message, you’re made aware of it.
4. Follow people! Start following people! Find other REALTORS® or people in the industry, and begin to connect with them. They may follow you back as a courtesy, which will enable you to better converse with them.

RMLSonTwitterFullWhat Should You Tweet About?

1. Open houses. This both serves to advertise your open houses to potential buyers who are following you, but also just lets people know that you’re active in the market, so they know they can come to you in the future if they need help.
2. Don’t be afraid to brag. Celebrate your sales! If people see you having success, they’ll feel more comfortable coming to you if they need someone to get things done for them in the future. Just don’t brag too much, of course.
3. Market updates. Link to interesting news reports and stories about what’s happening in the national and local markets! People love using Twitter as a news source, and posting information like this is a great way to gain followers. It also boosts your image as a trusted source who keeps up with current trends. (An important tool is Bit.ly, which is a free service that allows you to shorten links to fit into Twitter’s 140-character limit, as well as allowing you to track how many people are clicking on your links.) If you see someone you follow posting something interesting, don’t be afraid to retweet them – they may even return the favor in the future!
4. Converse! Ask people questions, answer questions asked of you, and interact with your virtual neighbors. Twitter is great for conversations, so don’t be afraid to get more personable with your tweets.
5. Local events. As a REALTOR®, you’ll probably have a majority of local followers. You don’t have to make everything about real estate: You can update them on fun events happening in the area, such as concerts, festivals, or farmers’ markets.
6. Use Foursquare. Foursquare is a service where people “check in” to different locations. The person with the most check-ins at a given location is the “mayor” of that location. Sometimes businesses offer bonuses to the mayor (example: discounted coffee to the mayor of a coffee shop), but even if there are no real-world perks, it’s a great tool for meeting people in the real world. It also has interesting real estate opportunities. One example: If you become the mayor of a location, visitors who check in will see your information listed as the mayor, as well as a tip from you. As a tip, you could provide links to some of your listings in the area, to possibly attract people in the area who are looking for homes and like the neighborhood!

As you’re hopefully beginning to see, Twitter offers a lot of exciting possibilities for REALTORS® to get more active in the social media community, and is a vital resource for connecting with other people in the industry, as well as potential clients. Twitter is easy to use, and as long as you schedule out a few set times a day to catch up on your tweets so it doesn’t distract you from all your work (the same way you may do with emails), it’s a very non-intrusive way to boost your personal brand and hopefully bring in some new business!

And don’t forget to follow us @RMLSweb!




Children: A Protected Class But Also At Greatest Risk for Lead Poisoning

CHILDREN: A PROTECTED CLASS BUT ALSO AT
GREATEST RISK FOR LEAD POISONING

What Can You Do?
What Can’t You Do?
How Do You Comply with All the Laws?

By Jo Becker, Education/Outreach Specialist, Fair Housing Council of Oregon

While anyone can be poisoned by lead, children under the age of six are particularly vulnerable.  Children are at risk both because they are more likely to ingest lead in housing situations and because lead can adversely affect children’s brains, central nervous system, and other organs and systems that are still developing.  The Consumer Product Safety Commission reports that 1 out of every 25 children has unsafe levels of lead in their blood. According to the Agency for Toxic Substances and Disease Registry the number is much higher—roughly 1 in every 6!

Studies have shown that inhalation of lead dust particles in the air due to friction caused by opening and closing lead-based painted surfaces such as doors and windows can be just as hazardous as the ingestion of lead paint particles.  Once poisoned, most of the resulting health effects are not curable.  To make the situation all the more insidious and difficult, you may unknowingly have lead in your building because it cannot be seen, tasted, or smelled.

Some sources state that lead-based paint hazards found in the home are, in fact, the single largest environmental hazards facing our nation’s children.  The magnitude of the problem and the importance of the issue have raised questions concerning lead-based paint and the requirements of the Fair Housing Act[1] to not discriminate against families with children.

It is illegal under the federal Fair Housing Act (FHA) to deny housing to families with children (or otherwise treat them differently in any way) unless the housing provider is exempt as a “designated senior community” (for information on familial status protections and the housing for older persons exception visit www.FHCO.org/families.htm).  Case law has reinforced the fact that housing providers cannot discourage potential residents with children simply because the property has or may have “hazards” such as steep stairways and balconies, busy streets, and the presence of dangerous equipment or lead-based paint.  It is up to the household to determine if a given property is appropriate for their children; it is not up to a housing provider to determine this for them.

Housing providers with units built prior to 1978 must advise all potential residents (with or without children) that the unit may contain lead-based paint (see section 1018 of the Residential Lead-Based Paint Hazard Reduction Act of 1992), but may not refuse housing (or treat a household differently) based on the presence of children.

Below is an excerpt from a 1997 memo from HUD’s Fair Housing and Equal Opportunity department clarifying the interaction between federal lead-based requirements and the FHA.

Question: May a housing provider affirmatively market units where lead-based paint hazards have been controlled to families with children?

Answer: Yes. Affirmatively marketing units where lead-based paint hazards have been controlled to families with children is consistent with fair housing laws and with the need to protect the public welfare. A housing provider may verbally or through advertisements advise the public or potential applicants for housing that such units are available, or that families with children are welcomed for such units. In addition, a housing provider may recommend a unit where lead-based paint hazards have been controlled to families with children under the age of six, or inform the family of the availability of a waiting list for units where lead-based paint hazards have been controlled.

Question: May a housing provider exclude families with children from units where lead-based paint hazards have not been controlled?

Answer: If a unit which has not undergone lead hazard control treatments is available and the family chooses to live in the unit, the housing provider must advise the family of the condition of the unit1, but may not decline to allow the family to occupy the unit because the family has children. Similarly, it would violate the Fair Housing Act for a housing provider to seek to terminate the tenancy of a family residing in a unit where lead-based paint hazards have not been controlled against the family’s wishes because of the presence of minor children in the household. The housing provider may offer transfers, with or without incentives, to a family residing in a unit where lead-based paint hazards have not been controlled to enable the family to move to a unit where lead-based paint hazards have been controlled, including for the purpose of addressing hazards in the family’s current unit.

Question: If resources allow lead-based paint hazards in only a few units to be controlled at a time, may these units be reserved for families with young children?

Answer: Housing providers may hold open vacant units where lead–based paint hazards have been controlled for families with young children and may offer such families a preference. However, as noted above, if units where lead-based paint hazards have not been controlled are available, a housing provider cannot refuse to allow a family with young children to live in such units. A housing provider must provide a family with young children information about the hazards of lead poisoning. If only a few units where lead-based paint hazards have been controlled are available at any given time, we recommend that such units be scattered throughout a site rather than segregated in one area.

Question: May housing providers give priority to addressing lead–based paint hazards in units occupied by families with small children?

Answer: Yes. As noted above, however, families cannot be required to vacate units in order to address lead-based paint hazards.  (Families can of course be required to temporarily relocate to another dwelling unit so that the lead hazard control work may be done safely.) Nothing in this memo affects the separate obligation of a housing provider to make reasonable accommodations to people with disabilities.

___________________

1Section 1018 of the Residential Lead-Based Paint Hazard Redaction Act of 1992 (42 U.S.C. 4852d).

Whether you are (or represent) a landlord, a seller, or a homeowners association, you need to be familiar with the nexus between lead-paint and FHA requirements.  You can learn more about the later at www.FHCO.org or call our Fair Housing Hotline at 800/424-3247 Ext 2.

You should also know that the federal government requires housing providers to disclose that there may be lead hazards in homes built before 1978 prior to contract and prior to many repairs and renovations. Federal law also requires those doing work on pre-1978 housing be certified to do so and to follow specific work practices.  You must, by law, hire a contractor who is lead-safe certified—or become certified yourself—if doing work on a home you do not occupy.  To you’re your lead questions answered and learn more about these requirements visit www.FHCO.org/lead.htm or contact the LeadLine at 503/988-4000 (a free service).

You should also check out the Portland-based Community Energy Project’s (CEP) “Living Lead Safe” program (503/284-6827).  The CEP class would make an excellent office or community meeting presentation or even a wonderful offering an agent could set up for his / her clientele.  It takes about an hour and, as a former Realtor® myself, I can tell you it is mind blowing!

___________________

This article brought to you by the Fair Housing Council; a nonprofit serving the state of Oregon and SW Washington.  Learn more and / or sign up for our free, periodic newsletter at www.FHCO.org.

Qs about your rights and responsibilities under fair housing laws?

Visit www.FHCO.org or call 1-800-424-3247 Ext. 2.

Qs about this article?  Want to schedule an in-office fair housing training program or speaker for corporate or association functions?

Contact Sandy Stienecker, Education / Outreach Specialist at sstienecker@FHCO.org or 503/23-8197 Ext. 109

___________________

[1]   Federally protected classes under the Fair Housing Act include:  race, color, national origin, religion, sex, familial status (children), and disability.  Oregon law also protects marital status, source of income, sexual orientation, and domestic violence survivors.  Washington law covers martial status, sexual orientation, and domestic violence survivors, and honorably discharged veterans / military status. Additional protected classes have been added in particular geographic areas; visit FHCO.org/mission.htm and read the section entitled “View Local Protected Classes” for more information.




Supra Lockbox Activity October 8-14, 2012

This Week’s Lockbox Activity Decreases 

For the week ending on 10/14/12, these charts show the number of times RMLS™ subscribers opened Supra lockboxes in Washington and Oregon. Compared to the previous week, activity decreased marginally in both Oregon and Washington, likely due to the recently changing weather.

To see larger versions of these charts, visit our photostream on flickr.




Supra Lockbox Activity October 1-7, 2012

For the week ending on 10/7/12, these charts show the number of times RMLS™ subscribers opened Supra lockboxes in Washington and Oregon. Compared to the previous week, activity increased marginally Oregon, while a small decline continues in Washington.

To see larger versions of these charts, visit our photostream on flickr.




Supra Lockbox Activity September 24-30

This Week’s Lockbox Activity Decreases 

For the week ending on 9/30/12, these charts show the number of times RMLS™ subscribers opened Supra lockboxes in Washington and Oregon. Compared to the previous week, activity decreased marginally in both Oregon and Washington.

To see larger versions of these charts, visit our photostream on flickr.