The Rules Roundup provides a monthly accounting of RMLS rules violations and courtesy notifications. Our Data Accuracy team manages all reports of property listing errors, tracking 34 specific issues outlined in the RMLS Rules and Regulations, and is responsible for addressing subscriber questions and concerns regarding listing accuracy whether those are submitted via the “Report Issue” button on a listing, through email, or by phone. When there are increases in specific violation types, we often place notifications on RMLSweb in order to alert subscribers so that they can avoid violations.

SEPTEMBER HIGHLIGHTS

Every month we send more courtesy notices than we do violation notices by a fairly wide margin. The top two most sent notices every month are reminders to let our subscribers know that their listing is going to expire soon and that their listing is still in pending (PEN) status.

We understand that life can be hectic, and we want to make sure that you are aware of what is happening with your listings. Year-to-date we have sent 10,054 notices, split nearly evenly between the two categories. In contrast, the top two violation notices, Missing Tax ID, and Incorrect or Missing Information, have combined for 5,045 total year-to-date.

FORMAL VIOLATIONS

The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

The committee reviewed 2 cases in September 2021.

The committee reviewed one case in June 2021 that resulted in fines totaling $2,700.00.

• 5.1.l – Unauthorized use of lockbox system: A Buyer’s Agent gave keys to a listing to the buyer prior to closing and then left them there.
• 5.1.q – Availability for Showing: A Seller’s Agent did not make a listing available for showing.

INFORMAL VIOLATIONS & COURTESY NOTICES

In September 2021, the RMLS Data Accuracy staff reviewed 28,796 listings in addition to the 449 notices sent through the “Report Issue” button on RMLSweb. Of the items reviewed, 1,220 violation notices and 1,577 courtesy notices were sent out. In addition, our team handled 416 phone calls.

The following are the courtesy notifications sent to RMLS subscribers in September 2021:

Questions about RMLS Rules and Regulations or the accuracy of specific listings can be directed to the RMLS Data Accuracy department at dataaccuracy@rmls.com or 503.395.1916.

The Rules Roundup provides a monthly accounting of RMLS rules violations and courtesy notifications. Our Data Accuracy team manages all reports of property listing errors, tracking 34 specific issues outlined in the RMLS Rules and Regulations, and is responsible for addressing subscriber questions and concerns regarding listing accuracy whether those are submitted via the “Report Issue” button on a listing, through email, or by phone. When there are increases in specific violation types, we often place notifications on RMLSweb in order to alert subscribers so that they can avoid violations.

AUGUST HIGHLIGHTS

When entering a residential listing, it is important to make sure that the correct property type is listed. There can be some confusion about what the property type should be for a listing. Fortunately, we have a handy document that defines property types that you can bookmark in case you need it.

FORMAL VIOLATIONS

The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

The committee did not review any cases in August 2021.

INFORMAL VIOLATIONS & COURTESY NOTICES

In August 2021, the RMLS Data Accuracy staff reviewed 31,260 listings in addition to the 490 notices sent through the “Report Issue” button on RMLSweb. Of the items reviewed, 1,275 violation notices and 2,018 courtesy notices were sent out. In addition, our team handled 416 phone calls.

The following are the courtesy notifications sent to RMLS subscribers in August 2021:

Questions about RMLS Rules and Regulations or the accuracy of specific listings can be directed to the RMLS Data Accuracy department at dataaccuracy@rmls.com or 503.395.1916.

The Rules Roundup provides a monthly accounting of RMLS rules violations and courtesy notifications. Our Data Accuracy team manages all reports of property listing errors, tracking 34 specific issues outlined in the RMLS Rules and Regulations, and is responsible for addressing subscriber questions and concerns regarding listing accuracy whether those are submitted via the “Report Issue” button on a listing, through email, or by phone. When there are increases in specific violation types, we often place notifications on RMLSweb in order to alert subscribers so that they can avoid violations.

JULY HIGHLIGHTS

When a listing is input into RMLS it is important to remember that personal promotion is not allowed in the public remarks, on the photos, or in the virtual/video tours. Rule 3.25 of the RMLS Rules and Regulations states:

Listings submitted to RMLS may be used to provide information pertinent to the listed property only and may not be used to provide broker, seller or lessor contact information, or to advertise a Subscriber’s services to the public by way of direct or indirect advertising or “branding” of the listing data (through linking or otherwise.)

This rule is why we don’t allow links in the public remarks as well as why video tours must not lead to a site that contains contact information. We do review video tours to ensure that they are unbranded. In addition, we review the site where the video is hosted to make sure that it is also free from personal promotion.

Some personal promotion examples to avoid are using your name, your firm’s name, or having an email or phone number on the host site. One example of a hosting site would be YouTube. If the hosting site requires a name to be displayed our recommendation would be to use the property address, a generic phrase like “property for sale,” or a description from the public remarks.

FORMAL VIOLATIONS

The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

The committee did not meet in July as there were no cases to review.

INFORMAL VIOLATIONS & COURTESY NOTICES

In July 2021, the RMLS Data Accuracy staff reviewed 32,693 listings in addition to the 435 notices sent through the “Report Issue” button on RMLSweb. Of the items reviewed, 1,284 violation notices and 1,994 courtesy notices were sent out. In addition, our team handled 322 phone calls.

The following are the courtesy notifications sent to RMLS subscribers in July 2021:

Questions about RMLS Rules and Regulations or the accuracy of specific listings can be directed to the RMLS Data Accuracy department at dataaccuracy@rmls.com or 503.395.1916.

The Rules Roundup provides a monthly accounting of RMLS rules violations and courtesy notifications. Our Data Accuracy team manages all reports of property listing errors, tracking 34 specific issues outlined in the RMLS Rules and Regulations, and is responsible for addressing subscriber questions and concerns regarding listing accuracy whether those are submitted via the “Report Issue” button on a listing, through email, or by phone. When there are increases in specific violation types, we often place notifications on RMLSweb in order to alert subscribers so that they can avoid violations.

JUNE HIGHLIGHTS

We are seeing a greater number of listings that are being entered and not able to be shown right away. As a reminder, if a listing has been entered into RMLS it must be available for showing unless it meets criteria laid out in rule 3.27 of the RMLS Rules and Regulations:

Availability for Showing. With the exception of Commercial Lease, Auction, and Coming Soon-No Showing listings, all active listings shall be available for showing immediately upon entry into the RMLS system, excluding listings which require all offers to be made contingent on interior inspection. Listings cannot restrict showing until a future date.

Though there may be valid reasons for your client to restrict showings, such as a renter occupying the property or the property being unsafe, but in cases like this agents should add a statement to the listing remarks that explains that all offers are contingent upon an interior inspection. It may be helpful to provide a brief explanation as to why showings are unavailable. If a home is simply not ready to be shown but you want to let people know it will available soon then publishing as Coming Soon-No Showing (CSN) would be appropriate. This allows other RMLS subscribers the chance to know about your listing so that they can share it with their clients while still affording your client up to 21 days to finish getting their home ready for showings.

It is also important to follow the showing instructions. As listing volume increases with the sunny weather, it can be easy to get excited and not double check the instructions before taking a client into a listing.

FORMAL VIOLATIONS

The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

The committee reviewed one case in June 2021 that resulted in a fine of $250.00.

• 5.1.l – Unauthorized use of lockbox system: A Buyer’s Agent did not follow showing instructions.

INFORMAL VIOLATIONS & COURTESY NOTICES

In June 2021, the RMLS Data Accuracy staff reviewed 35,446 listings in addition to the 505 notices sent through the “Report Issue” button on RMLSweb. Of the items reviewed, 1,380 violation notices and 2,065 courtesy notices were sent out. In addition, our team handled 515 phone calls.

The following are the courtesy notifications sent to RMLS subscribers in June 2021:

Questions about RMLS Rules and Regulations or the accuracy of specific listings can be directed to the RMLS Data Accuracy department at dataaccuracy@rmls.com or 503.395.1916.

The RMLS Rules and Regulations Committee has requested that periodic reports are given to subscribers about the number and types of formal rules violations, along with information about informal violations and courtesy notifications by type. Read “If an RMLS Rule is Broken, What Happens?” for a deeper explanation.

Have you ever spotted something wrong in a property listing on RMLSweb? The Data Accuracy team is responsible for sorting things out whenever an RMLS subscriber contacts us — whether that is via the “Report Issue” button on a listing, through email, or directly by phone.

We track 34 specific issues in Listing Data Checker (LDC), the software that helps us spot and correct issues proactively. Eight of these are courtesy notifications, but the other 26 are informal violations of the RMLS Rules and Regulations. In addition to our focus on education, we also process formal violations throughout the year.

HOT TOPICS

As the weather warms up and more houses begin to be put on the market it is important to keep in mind the rules regarding lockbox access and showings. Violating the lockbox and showing rules can have serious consequences which may include fines or even suspension from RMLS.

Rule 7.1 reads as follows:

The appointment for showing of listed property shall be arranged as indicated in the RMLS Listing Data Input Form.

a. A Cooperating Broker or Appraiser may use the lockbox access device to enter a listing whose status is Active, Bumpable or Short Sale Pending, only in accordance with the instructions on the RMLS Listing Data Input Form or in accordance with the express instructions of the Listing Broker or Owner.
b. A Cooperating Broker or Appraiser may use the lockbox access device to enter a listing whose status is other than Active, Bumpable or Short Sale Pending, only with the express permission of the Listing Broker or Owner.
c. A Listing Broker, Cooperating Broker or Appraiser may not use the lockbox access device to enter a listing whose status is Coming Soon-No Showing.
d. A property in Coming Soon-No Showing status cannot be shown.
e. If the Listing Broker’s representative is to accompany a Cooperating Broker on the showing of a listing, that requirement must be included in the RMLS Listing Data Input Form and the Listing Broker must have a representative available to accompany the showing at the convenience of the Owner and customer.
f. No Participant or Subscriber may require from a Cooperating Broker a prospective Purchaser’s address or telephone number.

Some tips to keep in mind:

• Always follow the showing instructions and check the status of a listing prior to opening the lockbox, even if you checked before you left the office. It is better to take the extra step than to accidentally enter a pending listing.
• Do not let your buyer have access to the listing before the agreed upon transfer of possession date. The seller is still the owner of the property until that time – your buyer may be excited to see the property, but until the transfer you should make an appointment with the Seller’ Agent to view the property. Utilizing the tools available and keeping the rule in mind will help to keep all parties safe and happy.
• Prior to scheduling a showing, it’s important to double-check the listing for any special showing accommodation requests or notes from the seller(s) and/or Seller’s Agent.

Be safe out there!

FORMAL VIOLATIONS

The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

The committee did not review any cases in March 2021.

INFORMAL VIOLATIONS

In March 2021, the RMLS Data Accuracy staff reviewed 31,851 listings in addition to the 574 notices sent through the “Report Issue” button on RMLSweb. Of the items reviewed, 1,235 violation notices and 1,354 courtesy notices were sent out. In addition our team handled 343 phone calls.

The following are the courtesy notifications sent to RMLS subscribers in March 2021:

When we notice an uptick in a specific type of violation (perhaps a rule recently changed or market conditions leading to an increase in a certain type of issue), we may also put a notification up on RMLSweb, educating subscribers before one of their listings gets flagged and we need to contact them.

RMLS Data Accuracy can be reached via email or by phone at (503) 236-7657 if you have questions about RMLS Rules and Regulations or the data accuracy of specific listings, or simply want to chat with us more about the above information.

The RMLS Rules and Regulations Committee has requested that periodic reports are given to subscribers about the number and types of formal rules violations, along with information about informal violations and courtesy notifications by type. Read “If an RMLS Rule is Broken, What Happens?” for a deeper explanation.

Have you ever spotted something wrong in a property listing on RMLSweb? The Data Accuracy team is responsible for sorting things out whenever an RMLS subscriber contacts us — whether that is via the “Report Issue” button on a listing, through email, or directly by phone.

We track 34 specific issues in Listing Data Checker (LDC), the software that helps us spot and correct issues proactively. Eight of these are courtesy notifications, but the other 26 are informal violations of the RMLS Rules and Regulations. In addition to our focus on education, we also process formal violations throughout the year.

HOT TOPICS

Spring time offers the chance to take great photos of your listings. As the season approaches, it’s important to remember that photographs aren’t just a terrific option to market homes – they’re required! Per RMLS Rules and Regulations section 3.8:

At the time of publication, listings submitted to RMLS are required to have one (1) photograph of the exterior building view, except for bare land, which must have a photograph of the land. If the seller does not wish to have a photograph published, a Photograph Omission Form or equivalent
document signed by the seller is required and must be submitted to RMLS within 24 hours of listing publication.

Another item that Buyer’s Agents should keep in mind is that you can request confirmation that your offer was presented. RMLS Rules and Regulations section 8.3 says:

Where the Cooperating Broker is not present during the presentation of the offer, the Cooperating Broker can request in writing, and the Listing Broker must provide, as soon as practical, written affirmation stating that the offer has been submitted to the seller, or written notification that the seller has waived the obligation to have the offer presented.

TIP: Prior to scheduling a showing, it’s important to double-check the listing for any special showing accommodation requests or notes from the seller(s) and/or Seller’s Agent. Be safe out there!

FORMAL VIOLATIONS

The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

The committee did not review any cases in February 2021.

INFORMAL VIOLATIONS

In February 2021, the RMLS Data Accuracy staff reviewed 23,447 listings in addition to the 444 notices sent through the “Report Issue” button on RMLSweb. Of the items reviewed, 1,161 violation notices and 1,243 courtesy notices were sent out. In addition our team handled 303 phone calls.

The following are the courtesy notifications sent to RMLS subscribers in February 2021:

When we notice an uptick in a specific type of violation (perhaps a rule recently changed or market conditions leading to an increase in a certain type of issue), we may also put a notification up on RMLSweb, educating subscribers before one of their listings gets flagged and we need to contact them.

RMLS Data Accuracy can be reached via email or by phone at (503) 236-7657 if you have questions about RMLS Rules and Regulations or the data accuracy of specific listings, or simply want to chat with us more about the above information.

The RMLS Rules and Regulations Committee has requested that periodic reports are given to subscribers about the number and types of formal rules violations, along with information about informal violations and courtesy notifications by type. Read “If an RMLS Rule is Broken, What Happens?” for a deeper explanation.

Have you ever spotted something wrong in a property listing on RMLSweb? The Data Accuracy team is responsible for sorting things out whenever an RMLS subscriber contacts us — whether that is via the “Report Issue” button on a listing, through email, or directly by phone.

We track 34 specific issues in Listing Data Checker (LDC), the software that helps us spot and correct issues proactively. Eight of these are courtesy notifications, but the other 26 are informal violations of the RMLS Rules and Regulations. In addition to our focus on education, we also process formal violations throughout the year.

HOT TOPICS

A new year has begun and this means new listing numbers and often the ‘refreshing’ of listings in order to get a new listing number. If you represent sellers, please let them know that if they ‘refresh,’ they could receive solicitation phone calls from other REALTORSⓇ aiming to represent their property. Conversely, if you are planning to solicit business from sellers who have had a listing cancel or expire, please double-check that the property has not been relisted before contacting them. Solicitation of a listing that is under contract (i.e., Active (ACT), Bumpable Buyer (BMP), Short Sale Pending (SSP), Pending (PEN), Pending Lease Option (POP), Withdrawn (WTH), or Coming Soon-No Showing (CSN) statuses) can result in a fine of up to $2,500.00.

TIP: Prior to scheduling a showing, it’s important to double-check the listing for any special showing accommodation requests or notes from the seller(s) and/or Seller’s Agent. Be safe out there!

FORMAL VIOLATIONS

The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

The committee did not review any cases in December 2020.

INFORMAL VIOLATIONS

In December 2020, the RMLS Data Accuracy staff reviewed 20,117 listings in addition to the 415 notices sent through the “Report Issue” button on RMLSweb. Of the items reviewed, 896 violation notices and 2,341 courtesy notices were sent out. In addition our team handled 282 phone calls.

The following are the courtesy notifications sent to RMLS subscribers in December 2020:

When we notice an uptick in a specific type of violation (perhaps a rule recently changed or market conditions leading to an increase in a certain type of issue), we may also put a notification up on RMLSweb, educating subscribers before one of their listings gets flagged and we need to contact them.

RMLS Data Accuracy can be reached via email or by phone at (503) 236-7657 if you have questions about RMLS Rules and Regulations or the data accuracy of specific listings, or simply want to chat with us more about the above information.

The RMLS™ Rules and Regulations Committee has requested that periodic reports are given to subscribers about the number and types of formal rules violations, along with information about informal violations and courtesy notifications by type. Read “If an RMLS™ Rule is Broken, What Happens?” for a deeper explanation.

Have you ever spotted something wrong in a property listing on RMLSweb? The Data Accuracy team is responsible for sorting things out whenever an RMLS™ subscriber contacts us — whether that is via the “Report Issue” button on a listing, through email, or directly by phone.

We track 34 specific issues in Listing Data Checker (LDC), the software that helps us spot and correct issues proactively. Eight of these are courtesy notifications, but the other 26 are informal violations of the RMLS™ Rules and Regulations. In addition to our focus on education, we also process formal violations throughout the year.

HOT TOPICS

One of the top three violations that we see consistently is Personal Promotion in the public remarks, photos, or video tours. The first two are easy to spot and easy to fix. Video tours, on the other hand, can be tricky. Whether you are making the video yourself or not, it is important to ensure that the video tour does not contain your branding. An unbranded version of the video is what you are going to want to link to in your RMLS™ listing.

You also need to make sure that the page where the video is hosted does not have any information that could be considered branding, such as your name, your firm’s name or logo or contact information. If you have any questions prior to adding a video tour to your listing, please reach out to the Data Accuracy team and we will be happy to help.

TIP: Prior to scheduling a showing, it’s important to double check the listing for any special showing accommodation requests or notes from the seller(s) and/or Seller’s Agent. Be safe out there!

FORMAL VIOLATIONS

The RMLS™ Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS™ Rules and Regulations. The committee has the power to impose sanctions.

The committee did not review any cases in November 2020.

INFORMAL VIOLATIONS

In November 2020, the RMLS™ Data Accuracy staff reviewed 22,671 listings in addition to the 332 notices sent through the “Report Issue” button on RMLSweb. Of the items reviewed, 963 violation notices and 1,681 courtesy notices were sent out. In addition our team handled 384 phone calls.

The following are the courtesy notifications sent to RMLS™ subscribers in November 2020:

When we notice an uptick in a specific type of violation (perhaps a rule recently changed or market conditions leading to an increase in a certain type of issue), we may also put a notification up on RMLSweb, educating subscribers before one of their listings gets flagged and we need to contact them.

RMLS™ Data Accuracy can be reached via email or by phone at (503) 236-7657 if you have questions about RMLS™ Rules and Regulations or the data accuracy of specific listings, or simply want to chat with us more about the above information.

The RMLS™ Rules and Regulations Committee has requested that periodic reports are given to subscribers about the number and types of formal rules violations, along with information about informal violations and courtesy notifications by type. Read “If an RMLS™ Rule is Broken, What Happens?” for a deeper explanation.

Have you ever spotted something wrong in a property listing on RMLSweb? The Data Accuracy team is responsible for sorting things out whenever an RMLS™ subscriber contacts us — whether that is via the “Report Issue” button on a listing, by email, or contacting us directly by phone.

We track 34 specific issues in Listing Data Checker (LDC), the software that helps us spot and correct issues proactively. Eight of these are courtesy notifications, but the other 26 are informal violations of the RMLS™ Rules and Regulations. In addition to our focus on education, we also process formal violations throughout the year.

HOT TOPICS

The Data Accuracy Department receives many calls every day from our subscribers asking for rules clarifications. This is great — we enjoy hearing from you and answering your questions. Lately we have been hearing that the information is being gathered so that it can be disseminated to other people in their office. This is perfectly fine but, as an alternative, we do offer training that can come to you, virtually. Our training department can arrange for a group training through a virtual class on a topic that your office might need more in depth instruction on, including RMLS™ Rules and Regulations. This approach can help standardize information and solutions across your organization.

TIP: Prior to scheduling a showing, it’s important to double check the listing for any special showing accommodation requests or notes from the seller(s) and/or Seller’s Agent. Be safe out there!

FORMAL VIOLATIONS

The RMLS™ Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS™ Rules and Regulations. The committee has the power to impose sanctions.

The committee did not review any cases in October 2020.

INFORMAL VIOLATIONS

In October 2020, the RMLS™ Data Accuracy staff reviewed 30,144 listings in addition to the 446 notices sent through the “Report Issue” button on RMLSweb. Of the items reviewed, 1,282 violation notices and 2,194 courtesy notices were sent out. In addition our team handled 493 phone calls.

The following are the courtesy notifications sent to RMLS™ subscribers in October 2020:

When we notice an uptick in a specific type of violation (perhaps a rule recently changed or market conditions leading to an increase in a certain type of issue), we may also put a notification up on RMLSweb, educating subscribers before one of their listings gets flagged and we need to contact them.

RMLS™ Data Accuracy can be reached via email or by phone at (503) 236-7657 if you have questions about RMLS™ Rules and Regulations or the data accuracy of specific listings, or simply want to chat with us more about the above information.

The RMLS™ Rules and Regulations Committee has requested that periodic reports are given to subscribers about the number and types of formal rules violations, along with information about informal violations and courtesy notifications by type. Read “If an RMLS™ Rule is Broken, What Happens?” for a deeper explanation.

Have you ever spotted something wrong in a property listing on RMLSweb? The Data Accuracy team is responsible for sorting things out whenever an RMLS™ subscriber contacts us — whether that is via the “Report Issue” button on a listing, by email, or contacting us directly by phone.

We tracked 34 specific issues in Listing Data Checker (LDC), the software that helps us spot and correct issues proactively. Eight of these are courtesy notifications, but the other 26 are informal violations of the RMLS™ Rules and Regulations. In addition to our focus on education, we also process formal violations throughout the year.

HOT TOPICS

It is important to make sure your listing receives timely status change updates. This is vital to providing accurate property content in the MLS for all RMLS™ subscribers. Since July we have seen a rise in the number of listings that remain in Pending (PEN) status for more than 90 days. Between July and August of this year there was nearly a 60% increase in the number of listings remaining in Pending (PEN) status for more than 90 days and between August to September there was an almost 30% increase.

Courtesy email notifications are sent out to Seller’s Agents to remind them to check the status of their listing. If you receive one from us please double check your listing’s status and respond to the email to let us know the correct status so we can update our records.

TIP: Prior to scheduling a showing, it’s important to double check the listing for any special showing accommodation requests or notes from the seller(s) and/or Seller’s Agent. Be safe out there!

FORMAL VIOLATIONS

The RMLS™ Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS™ Rules and Regulations. The committee has the power to impose sanctions.

The committee reviewed one case in September 2020 that resulted in $1000 in fines.

• 5.1.l – Unauthorized use of lockbox system: A Buyer’s Agent shared a lockbox code with someone.

INFORMAL VIOLATIONS

In September 2020, the RMLS™ Data Accuracy staff reviewed 30,834 listings in addition to the 461 notices sent through the “Report Issue” button on RMLSweb. Of the items reviewed, 1,160 violation notices and 2,187 courtesy notices were sent out. In addition our team handled 308 phone calls.

The following are the courtesy notifications sent to RMLS™ subscribers in September 2020:

When we notice an uptick in a specific type of violation (perhaps a rule recently changed or market conditions leading to an increase in a certain type of issue), we may also put a notification up on RMLSweb, educating subscribers before one of their listings gets flagged and we need to contact them.

RMLS™ Data Accuracy can be reached via email or by phone at (503) 236-7657 if you have questions about RMLS™ Rules and Regulations or the data accuracy of specific listings, or simply want to chat with us more about the above information.