Two Commonly Asked Questions

Written by Kelsey Brunson, Communications Specialist

As a member of the Communications Department here at RMLS™, I get asked a wide variety of questions from subscribers. I want to take some time in this blog post to answer two questions that subscribers ask on a regular basis. My thought is that more of you might also have these same questions and might benefit from the answers I can provide.

How Do I Search for Forms, Documents and Tutorials?

The Forms and Documents menu is home to all of our documents, including (but not limited to) training documents, informational documents, desktop news posts, Market Action reports, and tutorials. You can access the Forms and Documents menu through Toolkit at the top of the RMLSweb screen.

Once you are in our Forms and Documents menu, there are three ways to search for that particular document you are looking for. Below is an image showing you the locations of the three areas you can use for your document search:

1)   Enter a keyword, phrase or document number into the search box.

2)  Click on a tag and get all the documents in that particular category.

3)  Search the Forms & Documents Folder Menu. For example, document folder 1500-1699 in this menu is the Market Action and Statistics Menu, where you can find all of the new (and archived!) Market Action reports.

How Does RMLS™ Calculate Appreciation?

Another commonly asked question that I receive from subscribers is how to calculate appreciation (or depreciation). Appreciation is a comparison of the average sales price of a specific area between two time periods. Here are some key points to remember about this calculation:

1)   You must compare TWO time periods. Sometimes I get asked, “What is the appreciation of Portland for the last year?” A more accurate question to ask for this statistic would be, “How has Portland appreciated (or depreciated) from 2009 to 2010?” Or, you could compare one month to the next, such as January 2010 to February 2010. (Notice that we are comparing two time periods here).

2)   You can use the appreciation formula to calculate both appreciation AND depreciation. Often, subscribers believe that the formula for appreciation is different than the formula for depreciation. In fact, the same formula is used for both of these calculations. Whether the result is a negative or positive number determines if the area’s average sales price has appreciated or depreciated between those two time periods.

3)   Document #1745: How to Calculate Appreciation, gives a detailed example of how to use the appreciation formula. This is an easy formula involving plugging in the average sales price for your two time periods! Take a look at this document; I use it for guidance as well!

If you have any questions, feel free to email communications@rmls.com. Or, you can call our Help Desk at 503-872-8002 or toll-free at 877-256-2169. They will be able to answer your question or transfer you to the appropriate department. Thank you!




Use CMA to Help Clients Find the Best Price

RMLS™ can help you show sellers the right price for their listing!

Selecting a price for a listing can be a tricky thing, especially when a client feels their home is worth more than you think it is. With all the sentimental value attached to the house for the client, it can be hard for a seller to stomach the idea of selling for less than the figure in his or her mind. To help your client gain a better understanding of the realities of the market, so he or she can see why the price you’ve suggested is more likely to succeed, here are some tips from within the RMLSweb system:

A Comparative Market Analysis (CMA) report is your most important tool. Our new CMA lets you compare the seller’s home to other similar homes that are or were for sale in the area. By researching active, pending, and closed listings, you can show the client an image of the past and present state of the local real estate market.

Use statuses to provide a complete story. By comparing the listing to not only comparable active listings, but also pending, expired, and closed listings, you can better understand and show an entire story of sales prices. Active listings will show you the current prices of comparable homes on the market, so your client knows the competition. Pending listing prices will show which prices attracted buyers, while closed listing prices show the price at which comparable homes actually sold. Expired listings are also useful to search for, as they can show prices that did not attract any buyers (although price isn’t the sole cause for expired listings).

Use the “Recommended Price” tab in the CMA. The “Recommended Price” tab in the new CMA allows you to see statistics related to your comparable properties, including average and median sold prices. It also gives you the ability to enter your own recommended range, in an easy-to-read graph that shows the price range most likely to succeed in the given market.

By using the new CMA module to its fullest, you can create a more vivid picture of the local market in which the client’s house will be listed. With a better understanding of the history of comparable property sales, you’ll be able to help your client find a listing price that is palatable to them, as well as attractive to buyers!

To brush up on your knowledge of the new CMA module, check out these handy online tutorials:
CMA Overview
Accessing the CMA
How to use Radius Search
User Preferences
Adding Comparables and Making Adjustments
Creating a CMA Profile
Customizing Your CMA Report
Entering Subject Property Information

Or you can look at or print our Creating a new CMA in RMLSweb quick reference guide.




How to Save Old CMA Reports

Use this guide to save your old CMA reports before January 6!

With the old CMA module departing from RMLSweb on January 6, 2011, it is important for all subscribers to go into the system and save any old CMA reports they would not like to disappear along with the module. Luckily, this only requires a small amount of your time, and should be quick and easy if you follow these simple steps:

1. Run a category specific search (such as Residential).

2. Check off at least one listing from the search results.

3. In the “Select a Report” drop-down list, select “CMA Report (old)” and click “GO.”

4. In the “Subject Profiles” drop-down list, select the profile you would like to save.

5. Click “Continue to Pricing.”

6. On the pricing page, select either “Email” or “Print Preview.”

7. If you select “Email,” then email it to your own email address. Then in the email you receive, you can click the link and either print the report or save it to your local drive.

8. If you select “Print Preview,” you can print the report to paper. Or, if you have Cute PDF, you can save it as a PDF.

By following these steps for all your old CMA reports you would like to hold onto, you can ensure that nothing you need is removed from our servers when the old CMA disappears on January 6! And if you need any help with the new CMA, here are some tutorials to answer some of your questions:
CMA Overview
Accessing the CMA
How to use Radius Search
User Preferences
Adding Comparables and Making Adjustments
Creating a CMA Profile
Customizing your CMA Report
Entering Subject Property Information

Or you can check out our Creating a new CMA in RMLSweb quick reference guide.

As always, if you have any further questions or concerns we are here to help. You can call your local RMLS™ office or the RMLS™ Help Desk at (503) 872-8002 in the Portland Metro Area or toll-free at (877) 256-2169.




A Trio of Frequently Forgotten Rules

When loading a new listing, a REALTOR® has a multitude of factors to consider. While worrying about complex issues such as pricing and competition, it can be easy to forget a regulation or two. However, a basic understanding of our rules and regulations will help make the listing process easier and more efficient for both REALTOR® and client.

The following are some of the most frequently forgotten rules and regulations that a REALTOR® should keep in mind to ensure his or her listings are correct, fair, and – most importantly – effective!

  • When adding a “Virtual Tour” or “Video Tour” for a listing, please double-check that the tour is free of branding (such as personal contact information or advertising).
  • Similarly, links or contact information (including notes such as, “Call listing agent,” or, “Call for appointment”) are not allowed in the “Public Remarks” section of a listing.
  • There are still many listings that do not have the correct photograph in the number 1 space. The first photograph should always be of the exterior building view. (If the property is land, the first photograph should be of the bare land.) Remember, RMLS™ offers up to 15 additional photo spaces for any other shots of the listing you might want to add!

If you would like to get reacquainted with all of our up-to-date rules and regulations, please check out Document 1450 at RMLSweb. You might also like to take our most recent Rules and Regulations Quizzes (Quizzes 14 and 15), to test yourself!




New Fields and Feature Options Coming Soon to the Listing Input Forms

RMLS™ will no longer be printing contracts or input forms

At RMLS™, we take your feedback very seriously. Every year the Realtors on our Forms Committee review your suggestions regarding changes to the listing contracts and input forms and make recommendations to the Board of Directors. This year they have identified several changes to the forms that will be in effect April 28, including several new feature options and a new field for Energy Efficiency.

In addition, the committee and the Board of Directors carefully reviewed the declining usage of the printed input forms and decided that in order to be more responsive to the real estate market in the future, we will only be publishing the input forms electronically from now on. Printed input forms will no longer be for sale starting on April 15. The electronic forms are available in several formats on RMLSweb:

  • Printable blank PDFs that you can fill in by hand. (If you use this method, you may want to purchase NCR paper from your local office supply store or EMAR so you don’t have to fill them out twice.)
  • e-Forms that can be filled in on your computer and printed out.
  • Print listing agreements from Listing Load.

If you prefer to have them professionally printed yourself, please email frontdesk@rmls.com for a copyright permission letter.

There will be no changes to the contracts or addendum forms at this time. However, we will not be reprinting them in the future. Starting April 15, you may purchase the printed contract pages and addendum forms at a special 2-for-1 rate while supplies last.
More information about the specific field and feature changes will be available shortly. Stay tuned!




Location, Location, Location: RMLSweb Statistics Have a New Home

New statistics menu makes spotting market trends easier

The RMLSweb statistical reports have moved from their previous location under Toolkit to a new Statistics menu on the navigation bar between Prospecting and Realtor Info.

In addition we have rewritten the Market Trends, Market Stats and Inventory reports to improve the searching and results of these reports. For example, Market Trends Report will now allow you to search up to 36 months back and will provide you with inventory accumulation and sale price percent change calculations.

Click the following links for more information about our enhancements to RMLSweb Statistics:

Statistics 101 – Establish Yourself As an Expert.

RMLSweb Statistical Calculations Definitions – The RMLS™ Guide to what statistics are captured and how they’re defined.

Want a trainer to come out to your office and demonstrate this enhanced functionality? Call your local RMLS™ office or e-mail training@rmls.com.




Updates to Statistical Features Coming Soon

New statistics menu makes spotting market trends easier

Keep an eye out for updates to statistical features on RMLSweb. The changes will combine most statistical reports into a new Statistics menu on the RMLSweb Navigation Bar. In addition we have rewritten the Market Trends, Market Stats and Inventory reports to improve the searching and reporting of these reports.

For example, Market Trends Report will now allow you to search up to 36 months back and will provide you with inventory accumulation and sale price percent change calculations.

Want to learn more about these new reports? Call our Training Manager, Kerry Meeuwsen at 503-872-8051.




Guest Post: Affordable Ways to Access “Internet Anywhere”

By John Ayers, RMLS™ Help Desk Manager

Your job takes you many places during the day. I imagine that you are often out and about meeting your clients when and wherever they want to meet. This can lead to some interesting methods to get Internet access in order to look at properties, or fill out an OREF form. This article will hopefully show you some of the methods that you can use to have “Internet anywhere”.

I am going to focus this article on getting Internet on a laptop or netbook. I understand that you can just use a smartphone from any of the cellular carriers to get Internet access, but if you’ve ever tried to look at properties on a phone size screen with a client, you know that a laptop or netbook is really a much better method. Also, while you can access a mobile version of RMLSweb, the full version doesn’t work on a smartphone, and you cannot generate OREF forms either. A smartphone will work in a pinch, but I think an Internet-connected notebook is really the way to go when working with clients.

USB Modems
Image of USB Cellular ModemThe first method, and probably the most common, is the USB cellular modem. These have been around for a few years, and are available from all of the major cellular providers. These are basically a cell phone modem that plugs into the USB port of your computer and works with software provided by the cellular carrier to give your computer Internet access anywhere that you can get a cellular signal. The most important thing to remember is that if you are in a location where you don’t get cellular reception with your phone, you also aren’t going to get cellular reception with one of these modems. Of course the data plan costs all vary from provider to provider, but they usually run anywhere from $50-$99/month, depending on how much you intend to download. Most plans allow for 3-5GB per month of data, which should be fine for most users who are just going to be emailing and browsing RMLSweb, but if you ever plan on streaming a Netflix movie while waiting for a client, you may end up paying overage charges that are usually $.10-$.25/MB – that can add up very quickly!

WiMax
Another somewhat new method is “WiMax” service from both Clear and Comcast. This service is similar to cellular Internet in that it still uses cellular-like towers Image of Clear WiMax Modemto transmit and receive signals, but its benefit is much greater speed. WiMax speeds are advertised at 3-6Mb/second with bursts of up to 10Mb/sec. (3G Cellular is advertised at 1-2.5Mb/sec, with newer “3.5G” service peaking up to 4-5Mb/sec under ideal conditions). The drawback is that the WiMax signal only works in the greater Portland Metro area. Once you travel 20-30 miles outside of Portland there is no more WiMax service, whereas there is usually some kind of cellular service (3G or EDGE) in most locations across the country. If you are looking for one account that you can use both at home and on the go around town, and you rarely travel outside of Portland, then WiMax may be the service for you.

Cell Phone Tethering
Image of Cell Phone TetheringAnother option that many people don’t consider is cell phone tethering. This is probably one of the oldest methods to get an Internet connection on your laptop, as long as you have a phone that is capable of it. Usually it is only smartphones that are able to be tethered to your laptop, but more and more phones nowadays are tether capable. Basically, this is done by plugging your cell phone into a USB cable connected to your laptop, and then using software provided by your cellular provider to use the data service capability of your phone as a modem. Because this uses the cellular networks like a USB modem, you will be able to get Internet anywhere you can get a decent cell signal. Most carriers charge extra fees for tethering your cell phone, so it usually doesn’t end up being any cheaper than a USB modem from your carrier. I know that you constantly need to accept and make calls, so one Caveat to remember is that if your phone is plugged into your computer as a modem, it may be more difficult to talk on it.

Netbooks
I am also seeing new netbook computers now with Cellular 3G and WiMax receivers being built right into them, so there is no need for a USB modem to plug in (and eventually break or lose). These new netbooks are a cross between a smart phone and a full sized laptop, with many cImage of Nokia 3G Netbookonnection options built in. All the major computer manufacturers are making these now, such as HP, Dell, and Lenovo. A very popular model which has an AT&T 3G modem built in, is the Nokia Booklet 3G. It is made out of a solid piece of aluminum, similar to the Apple Macbooks, fixing a major complaint of most netbooks, which is that they feel cheap and poorly built. If you haven’t heard about these, definitely check them out!

Free WiFi
I won’t spend much time on the final method because most everyone knows about it already and that is free WiFi provided by coffee shops, restaurants, etc. It seems that this is becoming more and more prevalPicture of Bloomington McDonaldsent these days, with both Barnes & Noble and McDonald’s recently announcing free WiFi. I probably don’t need to tell you the major drawback of this approach though, as most restaurants and coffee shops can be crowded and loud, which makes them not very conducive to hosting a listing presentation. Can you see yourself hosting a listing meeting in a plastic yellow chair with screaming kids running circles around you? Doesn’t sound like an efficient business meeting to me.

So, I hope this has been informative and I urge you to check out the options provided by your favorite cellular carrier, as well as Clear and Comcast. Both AT&T and Verizon are currently fighting a price war, with both companies recently dropping the price of their unlimited data plans. Between that and the outside pressure they are getting from WiMax, now is a great time to be looking for affordable ways to access the Internet anywhere!

Please help your fellow Realtors® by letting us know what methods you are currently using for Internet anywhere in the comments! How is it working for you? What are the pros? What are the cons? Have you ever hosted a listing presentation in a Starbucks or a McDonalds? Tell us about it!

John Ayers is the RMLS™ Help Desk Manager and an avid connoisseur of technology.




Guest Post: How Does a Subscriber Request Become an RMLSweb Feature?

By Jasmine Ruthdotter, RMLS™ Project Manager

Most software companies have a way users can request changes or offer feedback about system usability. In RMLSweb, we ask subscribers to click on Toolkit and select Questions/Comments. But what exactly happens when you click our Submit button?

All requests are initially reviewed by a technician at our Help Desk. The primary reviewer asks themselves the following questions:

  • Is immediate help needed?
  • Is this a bug?
  • Is this a change/enhancement?

If the answer to this last question is yes we add a ‘subscriber enhancement request’ to a spreadsheet for further review.
Remember that Schoolhouse Rocks, How a Bill Becomes Law cartoon? In it, the bill gets debated in committee. In RMLS™ requests are reviewed by our internal Enhancement Committee. Request frequency, level of complexity, and overall system impact are some items considered.

Sometimes the request is passed along to RMLS™ Forms or Rules and Regulations committees. Sometimes they are passed along to the RMLS™ Board of Directors. Whatever the decision, we inform the requester of our next steps.

In the end some bills become law and some subscriber requests become features. When a green light is given, we add the request to our task tracking software and programmers begin coding. After the new feature is tested and materials are created to describe the change, it is released for our subscribers to use on RMLSweb.

How many features get released every year? We track what is released in document #1030 Deployment History and we outline future features in #1040 Future Enhancements.

So, if you find yourself thinking I wish the MLS could do this or wouldn’t it be nice if RMLSweb did that, scroll over Toolkit, click on Questions/Comments and start typing. We are here to respond.

Jasmine Ruthdotter works as Project Manager for RMLS™. She oversees reporting of cross-departmental projects for RMLS™ which includes Board of Director approved projects and internal projects that increase efficiency and improve productivity.




Supra Support Changes

Have your key’s serial number ready when you call

This is a picture of the Supra ActiveKEY

As of December 31, 2009, when you contact Supra for support, you will be asked to enter your key’s serial number so you can be automatically routed to the correct support representative, which should save you time.

To find the serial number for your key:

  • If you have a Supra KEY, please turn the key over to locate the key serial number.
  • If you have eKEY software on your smart phone or PDA, here are instructions on how to locate your serial number:
  1. Palm based eKey >> Open the eKEY application. The very first screen will state the key number and whether or not the key is updated.
  2. Windows Mobile based eKey >>Open the eKey Suite and select Options in the lower right hand corner of the screen and then choose “About”.
  3. Blackberry based eKey >> Open the eKey application, Press the Blackberry Menu Button (the one with the cluster of dots) and choose “About”.