Congratulations to Subscriber Satisfaction Survey Winners!

Congratulations to Tim Sellers (Barb Sellers and Associates Realty—Fairview, Oregon), Tami Morin (Century21-The Neil Company Real Estate—Roseburg, Oregon), and Adam Sarancik (Meadows Group, Inc.—Tigard, Oregon) for winning a free quarter of RMLS™ subscriber dues! We offered a free quarter of RMLS™ subscriber dues to the 2000th respondent of our annual Subscriber Satisfaction Survey, and to two randomly selected participants.

We collected 2,101 responses this year, representing 20.3% of our membership.

Thanks to everybody who completed the survey! Results are shown to the RMLS™ Board of Directors and used to improve the products and services we provide to subscribers. Comments that need a response will be answered via phone or email. We will also be sharing some responses in the RMLS™ Weekly Report and on the blog in coming weeks—stay tuned!



Congratulations to the Winners!

Thanks to those who participated in the 2011 RMLS™ Subscriber Satisfaction Survey!

This year’s Subscriber Satisfaction Survey was a great success. Thank you to everyone who took the time to participate! We had a total of 2,199  subscribers answer the survey, which is about 20.7% of all RMLS™ subscribers.

As incentive to participate, we gave away a free quarter of RMLS™ dues to TWO randomly selected subscribers who took the survey. Our lucky winners were Whitney Thill and John Goldhammer! We also gave away a Starbucks giftcard to the 2,011th survey respondent. The Starbucks card winner was Amy Asivido. Congratulations to our winners!

Our Next Steps:

Every comment will be read over by a small team of RMLS™ staff and sorted into categories. Then, comments that need a response will be answered via email or phone by the appropriate RMLS™ staff member. The survey responses will be graphed and shown to the RMLS™ Board of Directors, and the feedback will be used to help decide on projects for the upcoming year.

Thanks again! Your feedback is valued!



Survey Says: 39% Have Added Captions to Photos

41% of respondents have not used the new photo caption feature

Recently, we posted a one-question survey on the RMLSweb desktop for RMLS™ subscribers. With the new ability for subscribers to add captions to their photos (using the new Photo Manager), we wanted to gain some insight into use of the captions. Posting of the survey also had another purpose – to inform those who might not be aware that the caption feature exists.

We had 2,137 subscribers respond to this question, which is roughly 20% of our subscribership. As you can see from the responses, 41% of those who responded to the survey said they have not added captions to their listing’s photos. While we have seen the number of photos with captions steadily increase since the release of the new feature, this percentage shows us that there is still room for more growth. If you combine the two “Yes” answers, you can see that 39% of respondents have added captions to photos. 11% said they have added captions to ALL of their listing’s photos!

Also interesting to note, 12% of the 2,137 respondents said they don’t have any listings, and 8% didn’t know there was a photo caption feature.

For more information on the new Photo Manager feature, view Document #1726: How to Upload Photos Using Photo Manager or watch our tutorial: Adding Photos To Your Listing. If you have any questions, feel free to call the RMLS™ Help Desk at 503-872-8002 or toll-free at 877-256-2169.



The Results Are In!

Results of the 2010 Subscriber Satisfaction Survey are now available

In November 2010, we sent out the second RMLS™ satisfaction survey to subscribers. The goal was to gather feedback from our subscribers regarding their impressions of our services. This would ultimately let us know how to hone our strengths and also improve our weaknesses.

During the course of the survey, we received 2,479 responses, which represented about 22% of RMLS™ subscribers. In addition, we received thousands of comments.

Post Survey. After the survey ended, a group of RMLS™ employees teamed up to review the results. We read over each and every comment provided to us. We also categorized the responses and sent them to the appropriate RMLS™ departments for review.

To take our results even further, we also compiled a 2010 Subscriber Satisfaction Survey Report, which breaks down the responses for each question and provides a summary and notable comments from subscribers.

RMLS™ Rules and Regulations. One thing we noticed while reviewing the results of the survey was that many subscribers had questions or confusion surrounding our Rules and Regulations process. Therefore, last week we published a guest blog post written by Vallerie Bush, the RMLS™ Rules Compliance Administrator, to clear up some of these questions.

2011 Projects. The results of the survey also help us decide which projects should be considered as a priority for the upcoming year. Take a look at question 4 in the survey. Subscribers were asked to rank their interest in some of the projects to be considered for 2011. Results of this question were included for decision making input for the RMLS™ Board of Directors at their annual Leadership Retreat in early February. As you can see from the results in the report, the Photo Loading project received the highest score from subscribers. This project is now in the works and will be available for subscribers sometime later this quarter or early next quarter.

We want to thank those subscribers who took the time to answer our survey. We value each and every response. If you have any questions, feel free to email communications@rmls.com.