{"id":13266,"date":"2021-06-15T07:56:05","date_gmt":"2021-06-15T14:56:05","guid":{"rendered":"https:\/\/rmlscentral.com\/?p=13266"},"modified":"2021-06-15T07:56:08","modified_gmt":"2021-06-15T14:56:08","slug":"the-lifecycle-of-a-reported-issue-part-2","status":"publish","type":"post","link":"https:\/\/rmlscentral.com\/v1\/2021\/06\/15\/the-lifecycle-of-a-reported-issue-part-2\/","title":{"rendered":"The Lifecycle of a Reported Issue (Part 2)"},"content":{"rendered":"
\"image_pdf\"<\/a>\"image_print\"<\/a><\/div>\n

In Part 1<\/a> of this series, we covered how to report issues and inaccuracies to our Data Accuracy department. In this edition, we\u2019ll cover how matters are reviewed and processed.<\/p>\n\n\n\n

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Step 2: Review<\/strong><\/p>\n\n\n\n

Our Data Accuracy team will begin processing these submissions in the order they are received. Sometimes we receive several notifications about the same issue at different points in the resolution cycle \u2013 these are grouped together and handled collectively.  <\/p>\n\n\n\n

After reviewing the particular issue, we reach out to the Seller\u2019s Agent and sometimes their Principal Broker to determine if the listing data is accurate. For example, a listing that says \u2018waterfront\u2019 may in fact only be \u2018water view.\u2019 If the data needs to be changed, we request that the Seller\u2019s Agent either make the change or give us permission to make the change for them. Once the change has been made, we mark the reported issue as corrected in our tracking system.<\/p>\n\n\n\n

Issues in the system will show as Active (review ongoing), Corrected (information adjusted), Reviewed and Already Corrected (report sent after information already corrected), Not a Violation (no adjustment required), Duplicate (this issue is already in the process of being reviewed), or Agent Asked (agent-submitted question instead of reporting an issue).   <\/p>\n\n\n\n

In Part 3 of this series, we\u2019ll cover how issues are resolved and how to check on the status of a specific matter.<\/p>\n","protected":false},"excerpt":{"rendered":"

In Part 1 of this series, we covered how to report issues and inaccuracies to our Data Accuracy department. In this edition, we\u2019ll cover how matters are reviewed and processed. Step 2: Review Our Data Accuracy team will begin processing these submissions in the order they are received. Sometimes we receive several notifications about the […]<\/p>\n","protected":false},"author":22,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"episode_type":"audio","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[543],"tags":[451,544],"series":[],"episode_featured_image":false,"episode_player_image":"https:\/\/rmlscentral.com\/v1\/wp-content\/plugins\/seriously-simple-podcasting\/assets\/images\/no-album-art.png","download_link":false,"player_link":false,"audio_player":false,"episode_data":{"playerMode":"dark","subscribeUrls":{"apple_podcasts":{"key":"apple_podcasts","url":"","label":"Apple Podcasts","icon":"apple-podcasts.png"},"google_play":{"key":"google_play","url":"https:\/\/play.google.com\/music\/m\/Iinki5xppiud4zt7r4evlggzzcy?t=Real_Talk_with_RMLS","label":"Google Play","icon":"google-play.png"},"google_podcasts":{"key":"google_podcasts","url":"","label":"Google Podcasts","icon":"google-podcasts.png"}},"rssFeedUrl":"https:\/\/rmlscentral.com\/v1\/feed\/podcast","embedCode":"

The Lifecycle of a Reported Issue (Part 2)<\/a><\/blockquote>\n