Improved Payment System Soon Coming to RMLSweb (Updated May 9th)

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A big transition is on the horizon for subscribers when RMLS™ changes its billing and subscriber management system. This change—which we anticipate will take place in late May—will affect every single RMLS™ subscriber, but each person will be impacted a little differently. Take note of the following changes:

A New Approach to Logging In

All RMLS™ subscribers will have a different login name and see a different login screen when accessing RMLSweb. The email address that appears on the RMLSweb roster will now be your user name. (Subscribers with licenses in both Oregon and Washington will have one login and password like everyone else.)

This means subscribers should log in to RMLSweb before May 13th to confirm their email address. Access User Preferences on RMLSweb and confirm the email address that appears in the RMLSweb Contact Email field—that email address is what your new login will be once the transition happens. (See update below.)

Due to account security, RMLS™ staff will be unable to help subscribers who have lost their password in this new system. Instead, the login screen will feature a password reset link.

One Call Does It All

Contacting RMLS™ can involve a transfer from department to department. A centralized system means callers should be able to take care of multiple needs in just one stop. Subscribers will be able to manage more account information on RMLSweb as well, meaning less of a need to wait until a particular office is open to take care of a pressing issue.

Billing and Payments: You’re In Control

Changing this system will give subscribers access to more billing and payment options. One perk of this higher-security system: RMLS™ will now be able to accept ACH, eChecks, and checks by phone for payment!

Subscribers will be able to directly manage email address(es) where bills are sent. Have a personal assistant or accountant? No problem! They both need a copy of your bill? Also no problem! You’re in control of how bills from RMLS™ are routed.

RMLS™ subscribers will also be able to manage personal assistant accounts online rather than contacting RMLS™.

However, RMLS™ subscribers enrolled in the auto-pay program will need to re-enroll. RMLS™ will contact subscribers once the systems are in place to re-enroll in auto-pay—keep an eye out in the coming weeks. Everyone will receive a bill on June 1st unless there is a credit balance on the account.

Smoother Event Registration

Attending a RMLS™ Broker Education Series (BES) event or trade fair? Registration will be handled using this new subscriber management system. RMLS™ staff will be able to register subscribers for classes, as well as modify or cancel event registrations.

 

Changing a system that is such an integral part of RMLSweb is no small task, but it was a long-needed change, and we’re all in this together. RMLS™ staff will receive training to ensure a smooth transition and ease subscribers through the process.

RMLS™ will soon reach out to smaller groups of subscribers via email about other more specific changes. Continue to watch RMLScentral and the RMLSweb desktop for updates in the coming weeks.


UPDATE (May 9, 2016):

Subscribers should still log in to RMLSweb before May 13th to confirm their email address, but the email address used for the new system will be the Association Email address listed in Internet Member Services (IMS) instead of the RMLSweb Contact Email field. Contact the RMLS™ Help Desk at (503) 872-8002 if you need assistance making this change.

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10 Responses to “Improved Payment System Soon Coming to RMLSweb (Updated May 9th)”

  1. Ken Miller May 2, 2016 at 6:36 am #

    My wife and I have used the same email address.
    Should one of us change?

    • Heather Andrews May 2, 2016 at 8:50 am #

      Yes! RMLS™ will soon be contacting subscribers that don’t have a unique email address. If you’d like, you can be ahead of the game by changing one of these email addresses before you hear from us.

  2. Richard Siewert May 2, 2016 at 12:28 pm #

    For security purposes, I maintain a separate email account for RMLS activities. Obviously this change makes the log-in process longer. What I’m most concerned about is now having to enter my private email account address on the listing contract instead of my standard Broker ID. This now puts my private information out there to float around to whoever may see the listing contract. How is RMLS going to protect my privacy with this change? Not a very well thought-out plan. Please provide us the option to change our user ID so we can protect private information.

    • Heather Andrews May 2, 2016 at 3:13 pm #

      Public IDs will still be utilized in the new system, just not for logging in to RMLSweb. I asked our accounting staff to get in touch to talk more one-on-one about your concerns.

  3. Amie Reiterman May 6, 2016 at 11:04 am #

    I have two user Id’s. One for myself, and one for when I assist another Broker. I have only one email address. What will I do when I want to log into the other broker’s account to do work for her?

    • Ceri Howell May 6, 2016 at 1:58 pm #

      Great question! Personal assistants who are also licensed brokers are not the same as dual licensed subscribers. Licensed brokers who also have a personal assistant account will still need to have two accounts. In your case because your email is the same currently on both accounts you will need to have 2 distinct emails so the system will know what account is logging in. One for your personal assistant account, and one for your own access as a broker. If you need some help changing one of your email addresses please give us a call at 503-236-7657 and we will be happy to help you.

  4. Faye Tarzaban May 23, 2016 at 3:14 pm #

    I had an automatic system through my credit card but l lost that credit card and they issued me a new one 2 weeks ago. Should l call and report the change or they are going to call me anyway and l should not do the contacting?

    • Ceri Howell May 23, 2016 at 4:16 pm #

      All subscribers unless they have pre-paid their account will be getting a bill. For the 3rd Quarter. Anyone who was on auto pay will need to re-enroll. We will be sending a new form out this week. If you have further questions please call accounting at 503-872-8003 and our accounting staff will be happy to help you.

  5. PEGGY MELLING July 3, 2016 at 8:19 am #

    This new system is not an improvement. I had my correct email in the system, but they pulled up an old personal email to access my invoice. Cannot pay the invoice, even though I used the old account to set up new password. Every time I click on any option on my invoice page I am thrown back to the login page.

    • Christina Smestad July 7, 2016 at 7:54 am #

      Sorry to hear about your experience. We are aware of system issues preventing some users from paying their invoice online. We are working with our vendor to get that corrected as soon as possible. For now you should contact the RMLS™ Help Desk or our accounting staff to make a payment over the phone.

      One of the benefits of the new system is that a subscriber can change their primary email address at any time or add an additional email address that would be used for billing notifications. If you would like to make a change, just contact the RMLS™ Help Desk for assistance.

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