Rules Roundup: Floor Plans and Photo Uploads (Dec 2022)

Rules Roundup: Floor Plans and Photo Uploads (Dec 2022)

The Rules Roundup provides a monthly accounting of RMLS rules violations and courtesy notifications. Our Data Accuracy team manages all reports of property listing errors, tracking 34 specific issues outlined in the RMLS Rules and Regulations, and is responsible for addressing subscriber questions and concerns regarding listing accuracy.

HIGHLIGHTS

Floor Plans & Photo Uploads: Recently RMLS implemented the use of AI technology to help detect listing violations. One violation (of Rule 3.8) we’ve seen an uptick for involves photos that have added text, additional graphics, or alterations that misrepresent the property.

To be clear, floor plans are still perfectly fine to upload but by rule they cannot contain additional text (beyond the room names) or any personal promotion. Rule 3.8 is in place to protect against potential instances of HUD violations, problematic photo alterations, prohibited copyrighted image use, or personal promotion.

As a reminder, maps and graphics can be added as additional documents and referenced in the private comments of a listing. If you have any questions about rule compliance for photos, please feel free to contact our Data Accuracy team at dataaccuracy@rmls.com or 503.395.1916.

    FORMAL VIOLATIONS

    The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

    The committee did not review any cases in December of 2022.

    INFORMAL VIOLATIONS

    Listings missing Tax ID information are consistently the top informal violation within RMLSweb. Sometimes the missing tax information is due to an error of omission. Other times, it may be because the listing is a new construction property that does not yet have a tax ID number available. Data Accuracy sends courtesy notices out to remind agents of the need to provide the tax information (when available).

    The chart below shows the next three most frequent informal violations from December 2022. This month we saw a dramatic spike for the property condition verification violation, making it the fourth most violated category.

    This pie chart shows the remainder of the informal violations last month.

    Data Accuracy Department Statistics 

    • Listings Reviewed: 17,818
    • Notices Sent: 2,010
    • Violation Notices Received: 220
    • Courtesy Notices Sent: 569
    • Phone Calls Received: 262

    How to Report Violations

    Subscribers have multiple options to report violations, including a Report Issue button on every RMLSweb listing. Subscribers can email our Data Accuracy team at dataaccuracy@rmls.com or call them at 503.395.1916. When there are increases in specific violation types, we sometimes place notifications on RMLSweb.

    Rules Roundup: Floor Plans and Photo Uploads (Dec 2022)

    Rules Roundup: Violation Changes (Nov 2022)

    The Rules Roundup provides a monthly accounting of RMLS rules violations and courtesy notifications. Our Data Accuracy team manages all reports of property listing errors, tracking 34 specific issues outlined in the RMLS Rules and Regulations, and is responsible for addressing subscriber questions and concerns regarding listing accuracy.

    HIGHLIGHTS

    Our listing checker and violation software have received technological upgrades as part of our data feed move to a RESO-compliant Web API. As a result, a few changes have been made to the system and settings.

    Missing Tax ID Violations: This type of violation will now exclude “proposed” and “Under Construction” property conditions, meaning that these property conditions will no longer receive a Missing Tax ID violation unnecessarily. This will also cause the stats for that violation to decrease significantly, as reflected in the November statistical data.

    Artificial Intelligence: We’ve recently incorporated Restb.ai, which uses artificial intelligence to evaluate the metadata in property photos, into our process to check all uploaded photos for violations. This will add new statistical data on violations and greatly improve our reach and accuracy regarding photo violations.

    The software is set up to look for violations regarding the first photo, personal promotion, people, unauthorized text, and unauthorized watermarks. This data will begin to be reflected in the December statistics.

      FORMAL VIOLATIONS

      The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

      There were two formal violation cases in November. Both cases concerned the unauthorized use of a lockbox (rule 3.22 from the RMLS Rules and Regulations), with one case resulting in a fine of $250 and other resulting in a $500 fine with a mandatory SentriLock rules class.

      INFORMAL VIOLATIONS

      Listings missing Tax ID information are consistently the top informal violation within RMLSweb. Sometimes the missing tax information is due to an error of omission. Other times, it may be because the listing is a new construction property that does not yet have a tax ID number available. Data Accuracy sends courtesy notices out to remind agents of the need to provide the tax information (when available).

      The chart below shows the next three most frequent informal violations from November 2022.

      This pie chart shows the remainder of the informal violations last month.

      Data Accuracy Department Statistics 

      • Listings Reviewed: 9,969
      • Notices Sent: 1,853
      • Violation Notices Received: 280
      • Courtesy Notices Sent: 1,327
      • Phone Calls Received: 380

      How to Report Violations

      Subscribers have multiple options to report violations, including a Report Issue button on every RMLSweb listing. Subscribers can email our Data Accuracy team at dataaccuracy@rmls.com or call them at 503.395.1916. When there are increases in specific violation types, we sometimes place notifications on RMLSweb.

      Rules Roundup: Floor Plans and Photo Uploads (Dec 2022)

      Rules Roundup for October 2022

      The Rules Roundup provides a monthly accounting of RMLS rules violations and courtesy notifications. Our Data Accuracy team manages all reports of property listing errors, tracking 34 specific issues outlined in the RMLS Rules and Regulations, and is responsible for addressing subscriber questions and concerns regarding listing accuracy.

      HIGHLIGHTS

      The holidays are upon us and the end of the year looms. Looking back at the formal violations the committee has addressed so far this year, it is interesting to note that they were all regarding misuse of a lockbox.

      This is one of the most serious violations and carries a maximum fine of up to $15,000, as well as potential expulsion from RMLS. It’s critical to remember to only access a lockbox in accordance with showing instructions and that only a lockbox owner may grant access codes.

      Useful Documents:

        FORMAL VIOLATIONS

        The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

        The committee did not review any cases in October of 2022.

        INFORMAL VIOLATIONS

        Listings missing Tax ID information are consistently the top informal violation within RMLSweb. Sometimes the missing tax information is due to an error of omission. Other times, it may be because the listing is a new construction property that does not yet have a tax ID number available. Data Accuracy sends courtesy notices out to remind agents of the need to provide the tax information (when available).

        The chart below shows the next three most frequent informal violations from October 2022.

        This pie chart shows the remainder of the informal violations last month.

        Data Accuracy Department Statistics 

        • Listings Reviewed: 15,383
        • Notices Sent: 2,880
        • Violation Notices Received: 299
        • Courtesy Notices Sent: 2,302
        • Phone Calls Received: 389

        How to Report Violations

        Subscribers have multiple options to report violations, including a Report Issue button on every RMLSweb listing. Subscribers can email our Data Accuracy team at dataaccuracy@rmls.com or call them at 503.395.1916. When there are increases in specific violation types, we sometimes place notifications on RMLSweb.

        Rules Roundup: Floor Plans and Photo Uploads (Dec 2022)

        Rules Roundup for September 2022

        The Rules Roundup provides a monthly accounting of RMLS rules violations and courtesy notifications. Our Data Accuracy team manages all reports of property listing errors, tracking 34 specific issues outlined in the RMLS Rules and Regulations, and is responsible for addressing subscriber questions and concerns regarding listing accuracy.

        HIGHLIGHTS

        We have had an increase in questions recently regarding Office Exclusive listings and what qualifies as public marketing. As a REALTOR-owned MLS, we are obligated to follow all rules and policies laid out by the National Association of REALTORS® (NAR).

        NAR’s Clear Cooperation Policy, which addresses these questions directly, was created to promote an equal opportunity marketplace that is competitive and supports the consumer. It also provides a consistent rule that outlines the guidelines for any publicly marketed property.

        Watch this video provided by NAR explaining this policy and why it was adopted.

          FORMAL VIOLATIONS

          The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

          The committee did not review any cases in September of 2022.

          INFORMAL VIOLATIONS

          Listings missing Tax ID information are consistently the top informal violation within RMLSweb. Sometimes the missing tax information is due to an error of omission. Other times, it may be because the listing is a new construction property that does not yet have a tax ID number available. Data Accuracy sends courtesy notices out to remind agents of the need to provide the tax information (when available).

          The chart below shows the next three most frequent informal violations from September 2022.

          This pie chart shows the remainder of the informal violations last month.

          Data Accuracy Department Statistics 

          • Listings Reviewed: 17,739
          • Notices Sent: 2,812
          • Violation Notices Received: 373
          • Courtesy Notices Sent: 2,116
          • Phone Calls Received: 431

          How to Report Violations

          Subscribers have multiple options to report violations, including a Report Issue button on every RMLSweb listing. Subscribers can email our Data Accuracy team at dataaccuracy@rmls.com or call them at 503.395.1916. When there are increases in specific violation types, we sometimes place notifications on RMLSweb.

          Rules Roundup: Floor Plans and Photo Uploads (Dec 2022)

          Rules Roundup for August 2022

          The Rules Roundup provides a monthly accounting of RMLS rules violations and courtesy notifications. Our Data Accuracy team manages all reports of property listing errors, tracking 34 specific issues outlined in the RMLS Rules and Regulations, and is responsible for addressing subscriber questions and concerns regarding listing accuracy.

          HIGHLIGHTS

          Personal promotion is consistently one of our top violations, and a good many of them result from virtual tours. While virtual tours are an excellent tool to give buyers a feel for a home and help them decide if they want to see it in person, there are rules which govern these tours.

          Keep in mind that personal promotion is not allowed anywhere in the virtual tour or on the website you use to host them.

          Hired photographers will often offer you branded and non-branded versions of your tour. Only the non-branded version is allowed to be hosted with the listing. Neither you or anyone associated with you is allowed to be on the tour. We have seen many cases where the photographer will host your tour as well as other non-branded tours on their channel, which is a great option.

          There are many websites and services that provide packages and host non-branded videos, including Vimeo and Matterport, and YouTube is a great free option. Make sure the website you are using is not affiliated with you in any way. This means not including your first, last, or brokerage name, or any contact information. Remember that the purpose is to advertise the house and all its attractive features, not yourself. It’s a good idea to have one channel dedicated to non-branded virtual tours and nothing else.

            FORMAL VIOLATIONS

            The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

            The committee reviewed one case in August of 2022.

            Type of violation: Unauthorized use of RMLS lockbox access

            Resulting fine: $2,000.00

            INFORMAL VIOLATIONS

            Listings missing Tax ID information are consistently the top informal violation within RMLSweb. Sometimes the missing tax information is due to an error of omission. Other times, it may be because the listing is a new construction property that does not yet have a tax ID number available. Data Accuracy sends courtesy notices out to remind agents of the need to provide the tax information (when available).

            The chart below shows the next three most frequent informal violations from August 2022.

            This pie chart shows the remainder of the informal violations last month.

            Data Accuracy Department Statistics 

            • Listings Reviewed: 19,448
            • Notices Sent: 3,168
            • Violation Notices Received: 387
            • Courtesy Notices Sent: 2,381
            • Phone Calls Received: 413

            How to Report Violations

            Subscribers have multiple options to report violations, including a Report Issue button on every RMLSweb listing. Subscribers can email our Data Accuracy team at dataaccuracy@rmls.com or call them at 503.395.1916. When there are increases in specific violation types, we sometimes place notifications on RMLSweb.

            Rules Roundup: Floor Plans and Photo Uploads (Dec 2022)

            Rules Roundup for July 2022

            The Rules Roundup provides a monthly accounting of RMLS rules violations and courtesy notifications. Our Data Accuracy team manages all reports of property listing errors, tracking 34 specific issues outlined in the RMLS Rules and Regulations, and is responsible for addressing subscriber questions and concerns regarding listing accuracy.

            HIGHLIGHTS

            One of the most common listing violations concerns missing school information. Elementary and High School are both required fields, so selecting “other” when entering a listing will result in a violation notice. Let’s talk about why listings are entered without school names and how to prevent that.

            The number one reason this field is left blank is because the appropriate school did not show up on the drop-down list. School names populate on the drop-down list based on the area number that is selected.

            If you do not see the correct school’s name, first verify that your area number is correct. Here are a few key tips that will make finding your area number a breeze and help you find the school you are looking for.

            1. You can find maps labeled with commonly used area numbers and maps here: Toolkit > Forms and Documents > All Documents > 1200-1299 Property Listing Menu > 1200-1209 Area Maps and Lists.

            2. You can also use the Map Search to find the Area number:

              • From the menu bar select Search > Map Search.
              • In the Locate field on the right, above the map, enter the address and click Go.
              • Verify the pin is in the correct location.
              • At the top left, click the Layers button and turn on the Area layer. This will display the area numbers on the map. (You may need to zoom out a bit to get them to show)

            3. If you have verified that your area number is correct and the school is still not showing, check with the school district to verify that the school is still open and hasn’t changed names recently. Also ensure that the school in question is a public school and not a private school – private schools are not included in RMLSweb.

            4. Lastly, you can always contact rules@rmls.com to inquire about schools or let us know of any school information changes.

              FORMAL VIOLATIONS

              The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

              The committee did not review any cases in July 2022.

              INFORMAL VIOLATIONS

              Listings missing Tax ID information are consistently the top informal violation within RMLSweb. Sometimes the missing tax information is due to an error of omission. Other times, it may be because the listing is a new construction property that does not yet have a tax ID number available. Data Accuracy sends courtesy notices out to remind agents of the need to provide the tax information (when available).

              The chart below shows the next three most frequent informal violations from July 2022.

              This pie chart shows the remainder of the informal violations last month.

              Data Accuracy Department Statistics 

              • Listings Reviewed: 21,179
              • Notices Sent: 2,782
              • Violation Notices Received: 418
              • Courtesy Notices Sent: 2,044
              • Phone Calls Received: 447

              How to Report Violations

              Subscribers have multiple options to report violations, including a Report Issue button on every RMLSweb listing. Subscribers can email our Data Accuracy team at dataaccuracy@rmls.com or call them at 503.395.1916. When there are increases in specific violation types, we sometimes place notifications on RMLSweb.