Rules Roundup: Violation Changes (Nov 2022)

Rules Roundup: Violation Changes (Nov 2022)

The Rules Roundup provides a monthly accounting of RMLS rules violations and courtesy notifications. Our Data Accuracy team manages all reports of property listing errors, tracking 34 specific issues outlined in the RMLS Rules and Regulations, and is responsible for addressing subscriber questions and concerns regarding listing accuracy.

HIGHLIGHTS

Our listing checker and violation software have received technological upgrades as part of our data feed move to a RESO-compliant Web API. As a result, a few changes have been made to the system and settings.

Missing Tax ID Violations: This type of violation will now exclude “proposed” and “Under Construction” property conditions, meaning that these property conditions will no longer receive a Missing Tax ID violation unnecessarily. This will also cause the stats for that violation to decrease significantly, as reflected in the November statistical data.

Artificial Intelligence: We’ve recently incorporated Restb.ai, which uses artificial intelligence to evaluate the metadata in property photos, into our process to check all uploaded photos for violations. This will add new statistical data on violations and greatly improve our reach and accuracy regarding photo violations.

The software is set up to look for violations regarding the first photo, personal promotion, people, unauthorized text, and unauthorized watermarks. This data will begin to be reflected in the December statistics.

    FORMAL VIOLATIONS

    The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

    There were two formal violation cases in November. Both cases concerned the unauthorized use of a lockbox (rule 3.22 from the RMLS Rules and Regulations), with one case resulting in a fine of $250 and other resulting in a $500 fine with a mandatory SentriLock rules class.

    INFORMAL VIOLATIONS

    Listings missing Tax ID information are consistently the top informal violation within RMLSweb. Sometimes the missing tax information is due to an error of omission. Other times, it may be because the listing is a new construction property that does not yet have a tax ID number available. Data Accuracy sends courtesy notices out to remind agents of the need to provide the tax information (when available).

    The chart below shows the next three most frequent informal violations from November 2022.

    This pie chart shows the remainder of the informal violations last month.

    Data Accuracy Department Statistics 

    • Listings Reviewed: 9,969
    • Notices Sent: 1,853
    • Violation Notices Received: 280
    • Courtesy Notices Sent: 1,327
    • Phone Calls Received: 380

    How to Report Violations

    Subscribers have multiple options to report violations, including a Report Issue button on every RMLSweb listing. Subscribers can email our Data Accuracy team at dataaccuracy@rmls.com or call them at 503.395.1916. When there are increases in specific violation types, we sometimes place notifications on RMLSweb.

    Rules Roundup: Violation Changes (Nov 2022)

    Rules Roundup for October 2022

    The Rules Roundup provides a monthly accounting of RMLS rules violations and courtesy notifications. Our Data Accuracy team manages all reports of property listing errors, tracking 34 specific issues outlined in the RMLS Rules and Regulations, and is responsible for addressing subscriber questions and concerns regarding listing accuracy.

    HIGHLIGHTS

    The holidays are upon us and the end of the year looms. Looking back at the formal violations the committee has addressed so far this year, it is interesting to note that they were all regarding misuse of a lockbox.

    This is one of the most serious violations and carries a maximum fine of up to $15,000, as well as potential expulsion from RMLS. It’s critical to remember to only access a lockbox in accordance with showing instructions and that only a lockbox owner may grant access codes.

    Useful Documents:

      FORMAL VIOLATIONS

      The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

      The committee did not review any cases in October of 2022.

      INFORMAL VIOLATIONS

      Listings missing Tax ID information are consistently the top informal violation within RMLSweb. Sometimes the missing tax information is due to an error of omission. Other times, it may be because the listing is a new construction property that does not yet have a tax ID number available. Data Accuracy sends courtesy notices out to remind agents of the need to provide the tax information (when available).

      The chart below shows the next three most frequent informal violations from October 2022.

      This pie chart shows the remainder of the informal violations last month.

      Data Accuracy Department Statistics 

      • Listings Reviewed: 15,383
      • Notices Sent: 2,880
      • Violation Notices Received: 299
      • Courtesy Notices Sent: 2,302
      • Phone Calls Received: 389

      How to Report Violations

      Subscribers have multiple options to report violations, including a Report Issue button on every RMLSweb listing. Subscribers can email our Data Accuracy team at dataaccuracy@rmls.com or call them at 503.395.1916. When there are increases in specific violation types, we sometimes place notifications on RMLSweb.

      Rules Roundup for March 2022

      Rules Roundup for March 2022

      The Rules Roundup provides a monthly accounting of RMLS rules violations and courtesy notifications. Our Data Accuracy team manages all reports of property listing errors, tracking 34 specific issues outlined in the RMLS Rules and Regulations, and is responsible for addressing subscriber questions and concerns regarding listing accuracy whether those are submitted via the “Report Issue” button on a listing, through email, or by phone. When there are increases in specific violation types, we often place notifications on RMLSweb in order to alert subscribers so that they can avoid violations.

      MARCH HIGHLIGHTS

      As more houses begin to be put on the market it is important to keep in mind the rules regarding lockbox access and showings. Violating the lockbox and showing rules can have serious consequences which may include fines or even suspension from RMLS.

      Rule 7.1 reads as follows:

      The appointment for showing of listed property shall be arranged as indicated in the RMLS Listing Data Input Form.

      a. A Cooperating Broker or Appraiser may use the lockbox access device to enter a listing whose status is Active, Bumpable or Short Sale Pending, only in accordance with the instructions on the RMLS Listing Data Input Form or in accordance with the express instructions of the Listing Broker or Owner.
      b. A Cooperating Broker or Appraiser may use the lockbox access device to enter a listing whose status is other than Active, Bumpable or Short Sale Pending, only with the express permission of the Listing Broker or Owner.
      c. A Listing Broker, Cooperating Broker or Appraiser may not use the lockbox access device to enter a listing whose status is Coming Soon-No Showing.
      d. A property in Coming Soon-No Showing status cannot be shown.
      e. If the Listing Broker’s representative is to accompany a Cooperating Broker on the showing of a listing, that requirement must be included in the RMLS Listing Data Input Form and the Listing Broker must have a representative available to accompany the showing at the convenience of the Owner and customer.
      f. No Participant or Subscriber may require from a Cooperating Broker a prospective Purchaser’s address or telephone number.

      Some tips to keep in mind:

      • Always follow the showing instructions and check the status of a listing prior to opening the lockbox, even if you checked before you left the office. It is better to take the extra step than to accidentally enter a pending listing.
      • Do not let your buyer have access to the listing before the agreed upon transfer of possession date. The seller is still the owner of the property until that time – your buyer may be excited to see the property, but until the transfer you should make an appointment with the Seller’s Agent to view the property. Utilizing the tools available and keeping the rule in mind will help to keep all parties safe and happy.
      • Prior to scheduling a showing, it’s important to double-check the listing for any special showing accommodation requests or notes from the seller(s) and/or Seller’s Agent.

      If you have any questions or need any assistance, please reach out to Data Accuracy by emailing dataaccuracy@rmls.com or by phone at 503.395.1916.      

      FORMAL VIOLATIONS

      The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

      The committee did not review any cases in March 2022.

      INFORMAL VIOLATIONS & COURTESY NOTICES

      In March 2022, the RMLS Data Accuracy staff reviewed 23,291 listings in addition to the 381 notices sent through the “Report Issue” button on RMLSweb. Of the items reviewed, 1,069 violation notices and 1,050 courtesy notices were sent out. In addition, our team handled 373 phone calls.

      Category March
      Missing Tax ID 439
      Personal Promotion 145
      Incorrect or Missing Information 131
      Missing School 121
      No Showings 82
      Duplicate Listing 57
      Incorrect Status 54
      Incorrect First Photo 42
      Missing Owner Name 36
      Incorrect Property Type 36
      Conditions to Compensation 29
      Address Issues 23
      Property Condition 20
      Is Property a Condo 17
      Listing Input in Incorrect MLS area 17
      Missing Condo Unit Number 10
      Inaccurate Lot Size 9
      Partial Bathrooms 5+ 6
      City Unknown 3
      Duplicate Listing Sold in Different Categories 3
      HUD 1

      The following are the courtesy notifications sent to RMLS subscribers in March 2022:

      Category March
      Listing is Set to Expire 445
      Multiple Owner Names in First Field 254
      Listing Still Pending 200
      Listing Status Changed from PEN to SLD >24 Hours 88
      New Listing Input Over 24 Hours 51
      Listing Status Change > 24 Hours 2

      Questions about RMLS Rules and Regulations or the accuracy of specific listings can be directed to the RMLS Data Accuracy department at dataaccuracy@rmls.com or 503.395.1916.

      Rules Roundup for March 2022

      Rules Roundup for January 2022

      The Rules Roundup provides a monthly accounting of RMLS rules violations and courtesy notifications. Our Data Accuracy team manages all reports of property listing errors, tracking 34 specific issues outlined in the RMLS Rules and Regulations, and is responsible for addressing subscriber questions and concerns regarding listing accuracy whether those are submitted via the “Report Issue” button on a listing, through email, or by phone. When there are increases in specific violation types, we often place notifications on RMLSweb in order to alert subscribers so that they can avoid violations.

       

      JANUARY HIGHLIGHTS

      As the weather warms up and more houses begin to be put on the market it is important to keep in mind the rules regarding lockbox access and showings. Violating the lockbox and showing rules can have serious consequences which may include fines or even suspension from RMLS.

      Rule 7.1 reads as follows:

      The appointment for showing of listed property shall be arranged as indicated in the RMLS Listing Data Input Form.

      a. A Cooperating Broker or Appraiser may use the lockbox access device to enter a listing whose status is Active, Bumpable or Short Sale Pending, only in accordance with the instructions on the RMLS Listing Data Input Form or in accordance with the express instructions of the Listing Broker or Owner.
      b. A Cooperating Broker or Appraiser may use the lockbox access device to enter a listing whose status is other than Active, Bumpable or Short Sale Pending, only with the express permission of the Listing Broker or Owner.
      c. A Listing Broker, Cooperating Broker or Appraiser may not use the lockbox access device to enter a listing whose status is Coming Soon-No Showing.
      d. A property in Coming Soon-No Showing status cannot be shown.
      e. If the Listing Broker’s representative is to accompany a Cooperating Broker on the showing of a listing, that requirement must be included in the RMLS Listing Data Input Form and the Listing Broker must have a representative available to accompany the showing at the convenience of the Owner and customer.
      f. No Participant or Subscriber may require from a Cooperating Broker a prospective Purchaser’s address or telephone number.

      Some tips to keep in mind:

      • Always follow the showing instructions and check the status of a listing prior to opening the lockbox, even if you checked before you left the office. It is better to take the extra step than to accidentally enter a pending listing.
      • Do not let your buyer have access to the listing before the agreed upon transfer of possession date. The seller is still the owner of the property until that time – your buyer may be excited to see the property, but until the transfer you should make an appointment with the Seller’s Agent to view the property. Utilizing the tools available and keeping the rule in mind will help to keep all parties safe and happy.
      • Prior to scheduling a showing, it’s important to double-check the listing for any special showing accommodation requests or notes from the seller(s) and/or Seller’s Agent.

      FORMAL VIOLATIONS

      The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

      The committee did not review any cases in January 2022.

      INFORMAL VIOLATIONS & COURTESY NOTICES

      In January 2022, the RMLS Data Accuracy staff reviewed 23,291 listings in addition to the 381 notices sent through the “Report Issue” button on RMLSweb. Of the items reviewed, 1,069 violation notices and 1,050 courtesy notices were sent out. In addition, our team handled 373 phone calls.

      Category January
      Missing Tax ID 388
      Incorrect or Missing Information 113
      Missing School 84
      Personal Promotion 80
      Missing Owner Name 77
      Duplicate Listing 71
      No Showings 65
      Incorrect Status 41
      Property Condition 33
      Incorrect First Photo 28
      Incorrect Property Type 22
      Conditions to Compensation 18
      Is Property a Condo 14
      Listing Input in Incorrect MLS area 9
      Missing Condo Unit Number 8
      Duplicate Listing Sold in Different Categories 7
      HUD 6
      Partial Bathrooms 5+ 1
      Address Issues 1
      Inaccurate Lot Size 1
      City Unknown 1
      Missing Photograph Omission Form 1

      The following are the courtesy notifications sent to RMLS subscribers in January 2022:

      Category January
      Listing is Set to Expire 546
      Listing Still Pending 332
      Multiple Owner Names in First Field 144
      New Listing Input Over 24 Hours 28

      Questions about RMLS Rules and Regulations or the accuracy of specific listings can be directed to the RMLS Data Accuracy department at dataaccuracy@rmls.com or 503.395.1916.

      Rules Roundup for March 2022

      Rules Roundup for December 2021

      The Rules Roundup provides a monthly accounting of RMLS rules violations and courtesy notifications. Our Data Accuracy team manages all reports of property listing errors, tracking 34 specific issues outlined in the RMLS Rules and Regulations, and is responsible for addressing subscriber questions and concerns regarding listing accuracy whether those are submitted via the “Report Issue” button on a listing, through email, or by phone. When there are increases in specific violation types, we often place notifications on RMLSweb in order to alert subscribers so that they can avoid violations.

      DECEMBER HIGHLIGHTS

      A new year means new listing numbers and often the ‘refreshing’ of listings in order to get a new listing number. If you represent sellers, please let them know that if they ‘refresh,’ they could receive solicitation phone calls from other REALTORSⓇ aiming to represent their property.

      Conversely, if you are planning to solicit business from sellers who have had a listing cancel or expire, please double-check that the property has not been relisted before contacting them. Solicitation of a listing that is under contract (i.e., Active (ACT), Bumpable Buyer (BMP), Short Sale Pending (SSP), Pending (PEN), Pending Lease Option (POP), Withdrawn (WTH), or Coming Soon-No Showing (CSN) statuses) can result in a fine of up to $2,500.00, in an amount to be determined by the RMLS Rules and Regulations Committee.

      If you have any questions or need any assistance, please reach out to Data Accuracy by emailing dataaccuracy@rmls.com or by phone at 503.395.1916.      

      FORMAL VIOLATIONS

      The RMLS Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS Rules and Regulations. The committee has the power to impose sanctions.

      The committee did not review any cases in December 2021.

      INFORMAL VIOLATIONS & COURTESY NOTICES

      In December 2021, the RMLS Data Accuracy staff reviewed 17,605 listings in addition to the 295 notices sent through the “Report Issue” button on RMLSweb. Of the items reviewed, 925 violation notices and 1,515 courtesy notices were sent out. In addition, our team handled 291 phone calls.

      CategoryDecember
      Missing Tax ID366
      Incorrect or Missing Information87
      Personal Promotion82
      No Showings66
      Missing School61
      Incorrect Status50
      Missing Owner Name38
      Property Condition33
      Duplicate Listing30
      Incorrect First Photo25
      Incorrect Property Type 24
      Is Property a Condo16
      Listing Input in Incorrect MLS area11
      HUD 9
      Conditions to Compensation7
      Partial Bathrooms 5+ 6
      Duplicate Listing Sold in Different Categories5
      Address Issues 5
      Missing Condo Unit Number4
      Inaccurate Lot Size3
      City Unknown 2
      Missing SQFT by Level1

      The following are the courtesy notifications sent to RMLS subscribers in Decemberr 2021:

      CategoryDecember
      Listing is Set to Expire1152
      Listing Still Pending248
      Multiple Owner Names in First Field92
      New Listing Input Over 24 Hours23

      Questions about RMLS Rules and Regulations or the accuracy of specific listings can be directed to the RMLS Data Accuracy department at dataaccuracy@rmls.com or 503.395.1916.