![How Do You Interface with RMLS™? Subscriber Satisfaction Survey Results]()
by RMLS Communication Department | Nov 9, 2012
This week, RMLS™ continues featuring feedback gleaned from our Subscriber Satisfaction Survey. (If you’ve not read the first post on the subject, check out How Are We Doing? Subscriber Satisfaction Survey Results.)
Staff members find survey feedback invaluable. At a meeting earlier this week, one of our VPs noted how this survey directly impacts which projects get prioritized as RMLS™ plans for the coming year. We like to share results with subscribers as well, so here are some questions pertaining to how our subscribers access RMLS™ services.
Where do you normally get RMLS™ information?
Almost all (91.6%) of RMLS™ users obtain information through the RMLSweb desktop page. Besides the desktop page, the next largest source of information was the RMLS™ Weekly Report, which is sent via email each Monday. However, only about half of survey respondents (48.1%) claimed to get information this way. The RMLS Help Desk rounds out the top three at 24.9%.
While RMLS™ maintains a presence on Facebook and Twitter, a very small number of people get RMLS™ information that way—likely because that presence is fairly minimal. In the next year, RMLS™ plans to examine that presence in order to improve
Subscriber comments included:
• “I know I can always call and count in you for help!”
• “I think agents…do what is easy—we don’t spend time educating ourselves on new stuff until we have to…but RMLS™ is really trying and that makes me want to try too!”
• “I would like to attend a RMLS training class.” [Ed. note: Check out the RMLS™ Training Calendars, or email training@rmls.com to arrange for our trainers to come to you!]
• “When I am in RMLS, I am in there to work and don’t have a lot of time to read updates.”
• “All agents regardless of title need to read the information that you provide to us.”
Which RMLS™ office are you most likely to contact for assistance?
Our corporate office in Portland is used by 68.3% of our survey respondents, with the Vancouver, WA, office coming in next at 11.8%. Eugene rounded out the top three at 7.3%. The data suggests our Brookings and Florence offices offer the most personalized experience, as they both serve about 1% of our respondents.
How satisfied are you with the service at your primary RMLS office in the past year?
Exactly a 4.0, RMLS™ our subscribers are precisely halfway between “satisfied” and “delighted.”
Subscriber comments:
• “The staff is well versed in all areas, and answers your emails and returns calls promptly.”
• “Need a west side office. It is unreasonable for us Hillsboro people to be required to go to the airport. How would the east side people feel if you moved to Hillsboro?”
• “I can get everything I need from the Roseburg office.”
• “It would be beneifical to have a Mac on hand for your techs.”
• “Great staff, I love coming into your office.”
Next time, we’ll talk about how subscribers use RMLS™ training services.
![How Do You Interface with RMLS™? Subscriber Satisfaction Survey Results]()
by RMLS Communication Department | Nov 9, 2012
This week, RMLS™ continues featuring feedback gleaned from our Subscriber Satisfaction Survey. (If you’ve not read the first post on the subject, check out How Are We Doing? Subscriber Satisfaction Survey Results.)
Staff members find survey feedback invaluable. At a meeting earlier this week, one of our VPs noted how this survey directly impacts which projects get prioritized as RMLS™ plans for the coming year. We like to share results with subscribers as well, so here are some questions pertaining to how our subscribers access RMLS™ services.
Where do you normally get RMLS™ information?
Almost all (91.6%) of RMLS™ users obtain information through the RMLSweb desktop page. Besides the desktop page, the next largest source of information was the RMLS™ Weekly Report, which is sent via email each Monday. However, only about half of survey respondents (48.1%) claimed to get information this way. The RMLS Help Desk rounds out the top three at 24.9%.
While RMLS™ maintains a presence on Facebook and Twitter, a very small number of people get RMLS™ information that way—likely because that presence is fairly minimal. In the next year, RMLS™ plans to examine that presence in order to improve
Subscriber comments included:
• “I know I can always call and count in you for help!”
• “I think agents…do what is easy—we don’t spend time educating ourselves on new stuff until we have to…but RMLS™ is really trying and that makes me want to try too!”
• “I would like to attend a RMLS training class.” [Ed. note: Check out the RMLS™ Training Calendars, or email training@rmls.com to arrange for our trainers to come to you!]
• “When I am in RMLS, I am in there to work and don’t have a lot of time to read updates.”
• “All agents regardless of title need to read the information that you provide to us.”
Which RMLS™ office are you most likely to contact for assistance?
Our corporate office in Portland is used by 68.3% of our survey respondents, with the Vancouver, WA, office coming in next at 11.8%. Eugene rounded out the top three at 7.3%. The data suggests our Brookings and Florence offices offer the most personalized experience, as they both serve about 1% of our respondents.
How satisfied are you with the service at your primary RMLS office in the past year?
Exactly a 4.0, RMLS™ our subscribers are precisely halfway between “satisfied” and “delighted.”
Subscriber comments:
• “The staff is well versed in all areas, and answers your emails and returns calls promptly.”
• “Need a west side office. It is unreasonable for us Hillsboro people to be required to go to the airport. How would the east side people feel if you moved to Hillsboro?”
• “I can get everything I need from the Roseburg office.”
• “It would be beneifical to have a Mac on hand for your techs.”
• “Great staff, I love coming into your office.”
Next time, we’ll talk about how subscribers use RMLS™ training services.
by RMLS Communication Department | Nov 2, 2012
RMLS™ subscribers were recently invited to reflect on our services through this year’s Subscriber Satisfaction Survey. Staff members have been reading through every comment submitted since the survey closed. We’d like to share the results with subscribers as well, so over the next few weeks we’ll be highlighting some questions from the survey.
Asking a diverse set of REALTORS® who use our site regularly was bound to yield a flood of feedback. While there were generally favorable comments on some topics and some negative feedback about others, it was also interesting to see directly opposing comments on the same specific topic!
Overall, how easy do you find RMLSweb to use?
RMLSweb scored a cumulative 3.8 on this one, almost square in the middle of “Pretty Easy” and “Very Easy.”
Subscriber comments included:
• “Some of the recent changes have made it more user-friendly, so it’s not as cumbersome as before.”
• “I am not techy, and RMLSweb is one of the easist websites that I have used. If I have questions, tech support is there for me. If I want help, there are classes. If I want personal help, there is the Friday morning one-on-one opportunity.”
• “Abbreviations are very difficult, perhaps a pop-up definition per term?”
• “It is amazing how much RMLS™ has improved in the past 32 years!” [Ed. Note: RMLS™ began offering service in 1991, 21 years ago.]
How did the following RMLS™ projects (released since our last survey) affect your business?
Enabling photo upload for in-progress listings was the winner, but not by much. Adding a “Short Sale Pending” status to RMLSweb listings was nearly as helpful to respondents. Rounding out the top three, the implementation of Bing Maps on the site was favorably received by most subscribers.
Subscriber comments included:
• “I think any time you can have tools to be able to show your clients to help them understand the market is a huge tool in our business.”
• “Photos for in-progress listings was the best of all!”
• “Bing Maps are a big improvement.”
• “Bing Maps are worse than previous, generally.”
• “Listing Load could be a lot simpler.”
• “The share button, and listing load with click stats are the best changes I’ve seen in a while. Keep up the great work.”
Next time, we’ll reveal how subscribers generally interface with RMLS™.
![How Do You Interface with RMLS™? Subscriber Satisfaction Survey Results]()
by RMLS Communication Department | Oct 12, 2012
RMLS™ will be rolling out several improvements to RMLSweb over the next week! Our developers have been working hard to improve the site for our subscribers—here are our latest tweaks.
Listing View Counts
As of next week, subscribers will be able to send their sellers a copy of their listing view count directly from RMLSweb. Currently, the system offers options to print the results or view them in PDF format. When clicking on “View Counts Report,” look for the new email option at the top right of the screen.
Another change: view counts for each listing will soon be available for the previous 60 days. The current view count range is 30 days.
Phone Number Modification
Starting later next week, RMLSweb will allow agents to set a primary phone number directly into RMLSweb, saving time and eliminating several steps for users. This phone number field will auto-populate into listings as the agent’s phone number.
To use this new feature, navigate to your user preferences (“Toolkit” in the menu bar, then “User Preferences” in the drop-down menu). A field now appears to enter the phone number that will appear in the agent roster online. Previously, users were required to navigate to our Internet Member Services (IMS) online payment system to change this information.
Green Certification and Home Energy Performance Rating Listings
As of this week, properties listed with a green certification or home energy performance rating will be required to upload a copy of the appropriate scoring documentation into Listing Load.
If green certification information is entered in the “Residence” tab or an energy score is entered into the “Amenities” supplement, the listing agent will be required to upload PDF documentation supporting the numbers, along with the date the property was evaluated.
If the property is listed without the required documentation, the listing agent will receive an email reminding them of the requirement. If the document(s) are still missing several days later, the agent will receive a second email and the RMLS™ Rules Department will follow up.
Green certification and home energy performance documentation will be retained with the listing indefinitely, unlike other PDFs which are deleted several months after the property is off the market.
If you have any questions regarding these changes, email Help Desk at helpdesk@rmls.com or call us at (503) 872-8002, or outside the Portland area at (877) 256-2169.
by RMLS Communication Department | Sep 7, 2012
We’ve put together a list of the questions that our subscribers may have about the Listing Load enhancements that will be out in mid-September. This article is updated as we receive additional questions and comments from our subscribers.
**New Question**
Is there a character counter in this release? Will there be an increase to the character count in Public Remarks?
There is a character counter for the remarks sections included with the new release. A request for additional characters in Public Remarks will be submitted to our Forms Committee, brokers who gather each year to assess the data we collect on our listing forms. Don’t forget that there is additional room for remarks on the Supplement Forms, if any of those are appropriate for your listing.
**New Question**
Will Listing Load now work in the Chrome browser?
Listing load will still not work with Chrome at this time. We are maintaining the IE and Firefox whitelisting currently in place. Our goal is to include Chrome in that group, but testing with that browser is not complete.
How will the changes to Listing Load affect me?
Although some of the pages may look different, the basic work flow has not changed dramatically. The enhancements we’ve added should make your ultimate experience more streamlined and productive.
If I have problems using the new Listing Load, what can I do?
RMLS™ trainers and Help Desk are here to answer any questions you have. You can reach us by phone at 877-256-2169 or email helpdesk@rmls.com. In case you need to get started when our offices and Help Desk are closed, we have also prepared an on-line tutorial available 24/7.
Why are you changing Listing Load? I know how to use it and it works.
We compiled many subscriber comments and requests about listing load over the last few years, and the upcoming changes reflect those requests. The result is a new detail view of the listing load search results with quick access to listing reports (agent full, tax full, history, photos and map) directly from the listing load screen. However, if you prefer, there is still a list view that looks very much like the old results screen. You can choose your experience.
What feature am I going to love the most?
We don’t really know, but it could be the Auto-save function, if you have ever lost work.
Where can I go to get information about the changes?
We’ve put together a summary about the changes that you can read here. You can also plan ahead and sign-up for a class in late September or find out how to set-up a training in your own office for Listing Load Enhancements by contacting training@rmls.com or 503-236-7657.
