The RMLS™ conversion to SentriLock is just weeks away!
We’re proud to say that as of September 25, we’ve had 6,207 subscribers register for one of our many conversion events—that’s nearly 60% of RMLS™ subscribers! All subscribers should have received at least one email from SentriLock by now, inviting them to register for an event. If you haven’t received yours, call SentriLock directly at (877) 433-6998 for assistance.
Wondering what to expect when you arrive at your selected conversion event? Here’s a walkthrough of how SentriLock and RMLS™ will be running each conversion event.
CHECK IN (10-15 minutes)
SentriLock recommends arriving 15-20 minutes before your appointment.
When you arrive at the conversion event, head to the check in area. This is where you will drop off your existing Supra iBoxes and key. SentriLock staff will scan them in to verify ownership, so make sure before arrival that all your lockboxes are registered to you! If your dues haven’t been paid, you will be directed toward another table to take care of that before your training session begins.
If you have many boxes in your car and would like help bringing them in, SentriLock and RMLS™ staff will be available with hand trucks to assist—just come inside and ask a staff member about help with unloading.
If you are registered to attend the Oregon Convention Center conversion event, you can pull off the road on Holladay Street (the side of the building with MAX tracks)—SentriLock and RMLS™ will have staff stationed outside for bulk loading assistance.
TRAINING (45-60 minutes)
After you have given your Supra iBoxes and key to the staff at check in, your training session will begin. Attendees will use the SentriLock equipment during the training, be guided through the SentriLock website, and be given the opportunity to ask questions about the new system. At the end of the class you will know how to open boxes, open shackles, assign boxes to listings, use your smartphone to open a key compartment, and other integral aspects of the SentriLock system.
While you’re being trained by the experts, SentriLock staff will be preparing your new lockboxes for you.
CHECK OUT (10 minutes)
Once training is over, you will go to the new SentriLock box pickup area where your new equipment will be waiting for you. This will include a SentriCard®, SentriLock lockbox(es), RAD, and SentriCard® reader.
If you need help carrying boxes to your car, staff will again be available to help.
FINAL THOUGHTS
A standard conversion appointment should take no longer than 90 minutes from start to finish. SentriLock and RMLS™ both want subscribers to have a good experience, and we’ve streamlined the process as much as possible for efficiency.
A major issue that can delay you during the conversion appointment is if you arrive with Supra iBoxes registered in someone else’s name. If you bring in Supra iBoxes that are registered to another active RMLS™ subscriber, they will be set aside and once proper ownership is verified, we will get the proper owner a replacement SentriLock lockbox. This may not happen until well after the conversion, so it is critical to make sure all the boxes you bring are registered to you.
It is possible to keep your Supra key after your conversion appointment in order to ease the placement and removal of any additional Supra iBoxes you may have. You will need to come to a later conversion event and turn in your Supra key once you exchange the last of your Supra iBoxes.
I intend to bring all of my Supra lockboxes to the conversion appointment I have made, but I need to keep my old key so that I can show property. Can I do this without having any of the old blue lockboxes and simply attend another conversion event to return my old Suprakey as well as having a new Sentrilock card to open the new lockboxes?
Val Thorpe
Hi Val,
We will allow you to keep your Supra key until the end of conversion events in your location, when you should bring it back and turn it in. You don’t need to make a second appointment to return the Supra key.
John
If we keep the Supra key to allow for others to convert their lockboxes…… can we return it via mail?
Joe
Joe,
You can return your Activekey via the mail. If you choose to do so we highly recommend tracked and/or insured service, as you’ll want to be sure that the key actually reaches us so that we can refund your deposit.
If you have eKey service there will be nothing that you need to return to us, as the Bluetooth fob is yours to keep.
Can I keep my Supra key? I belong to Willamette Valley MLS, and they
are keeping Supra lock boxes.
Check out “What You Need to Know about the RMLS™ SentriLock Conversion (if you use your Supra Key in more than one MLS).” It outlines options for keyholders of other MLSes. Hope that’s helpful!
Do we keep both keys until the conversion is complete? Or does the new key open both types of boxes?
Hi Amy,
The SentriLock key will only open Sentrilock boxes.
If you have a Supra activeKEY, we ask that you return it at the end of your local conversion event. If you have an eKEY fob, you own that device, and it will work as long as the RMLS Supra Service is active, which I believe is until December 10th.
We understand the uncertainty of not being able to show a property where a listing agent hasn’t converted yet. This is why it is crucial that every agent encourages their fellow agents to attend a conversion event, and get all of the boxes on their listings swapped.
John
Will we need to bring ALL our lockboxes to the conversion appointment? In that case there could be active listings with no lockbox during the conversion event. Can we swap out new lockboxes at our active listings and come in a second time with those older lockboxes?
Hi Teri,
You will want to come to your initial appointment with the spare boxes you have, and convert those, get your key, and go through training.
You can then come back to a conversion event (please check the dates and time of your local event), and turn in additional Supra boxes for SentriLock boxes multiple times as you need. You will want to turn in your Supra key at your final trip.
Thanks,
John
Today I received a request to sign the Authorized User Agreement before October 8th. The first line is the Sentricard Receipt. I don’t think it is a good idea to sign a receipt for something I have not received. That is an odd request. Sending the documents for subscribers to read is a good idea, but I won’t be signing a receipt until I have the Sentricard.
Peggy,
Thanks for sharing your concern. We are trying to gather as many of these agreements as we can electronically prior to the exchange in order to both expedite the processing and save some portion of the paper waste from gathering nearly 10,000 signed paper contracts at the events, which would then be scanned and destroyed. However, we definitely appreciate that some of our subscribers will not wish to sign until they actually have their SentriCards, and we will have paper copies available at the conversion events for you to sign if that’s your preference.
Brokers are expected to e-sign prior to the event to avoid using paper documents at the conversion. Why not have the Brokers e-sign at the event?
I am leaving Portland October 23rd and returning November 4th. There are no converstion appointments before or after those dates so what should we do? Are there other options, like coming to the RMLS office after the 5th?
Malcolm,
There is a conversion event in Gresham on Oct 22
Hi Malcom,
Yes, please come visit us after you return and we can help you get your equipment exchanged.
Thanks,
John
I still have not given you the numbers from all of my supra boxes. How much time do I have?
Hi Trish,
you will want to contact the RMLS front desk and get the list of your registered boxes as soon as possible, as we we need to get final box ownership records to SentriLock by October 10th.
Thank you!
John
John
I don’t presently have a Supra key but I do want to get a key or access card for the new system. I assume I need to make arrangements to do this prior to the session. What do I need to do to arrange this?
I have one supra box that I found is not registered to me. You gave me the name of the agent and I contacted her to release it (I did pay for it from another agent a couple of years ago) and she will not. I told her I would give it back to her then but she has not contacted me since so it can be returned to her. Should I bring it to the conversion and just give it to RMLS as she has not arranged to pick it up and she will not sign it over to me.
Hi Mary,
Yes, you can either bring the box to an RMLS office, or just bring it to a conversion event, and we will take care of it.
Thank you,
John
My appointment for conversion is not until the end of October. What happens if I need to see a house whose realtor is already converted but I don’t have the new sentrilock lockbox key?
Hi Kami,
The new Sentrilock boxes have a “one day code” option, where the if you call the listing agent, they will be able to give you a code to enter into the lockbox to open it. You can find out more about these codes, as well as the new SentriLock system here:
http://rmlscentral.com/2013/07/31/john-ayers-shares-more-sentrilock-details-in-new-video/
Thank you,
John
And if we don’t want or have time to sit through another non-credit meeting? I won’t be using these that often and the instructions for use have already been explained, why repeat?
Hi Linda,
There is a lot to learn about an entirely new lockbox system. There are four methods of opening the key container, and 3 steps to attaching a lockbox to a property to it records the property address correctly. There are also many additional “tricks” that can make your life much easier with the new system.
We highly recommend taking the 45 minutes to attend the training class at your conversion appointment, the training will be hands-on and very valuable.
Thanks,
John
Only use a key to enter property that isn’t mine, use contractor’s boxes on my listings.
We’ll be using these to replace our contractor boxes as they can be pre-programmed with individual access codes. We will know what contractors enter and when.
I have turned in all my lockboxes….no longer have one in my name….I would guess I could purchase one for just next year at my training session??? How much??? And would I be able to turn it in in a year now and receive some redemption fee??? How much.
Hi Jack,
We will have new SentriLock boxes available for purchase at the conversion, they will be $89. After conversion efforts are complete, boxes will also be available for purchase at our offices.
In January of 2014, we will begin buying back used SentriLock boxes for $40.
Thanks,
John
Will there be a showing status in RMLSweb to notify agents whether there is an iBox or sentrilock?
Hi Andrew,
Subscribers can use the showing instructions field to tell other agents what kind of box is on the property. It really matters most if there is a Supra box still on the property, as there are code options that you can use with the new SentriLock system to access the lockobox if you haven’t converted your key yet.
Also, if you own a Supra Ekey FOB with your iPhone or Android, you own that fob, and will be able to keep it after you get your SentriCard, to open any Supra boxes you come across. Supra service will be active until the beginning of December.
Thanks,
John
I’m still trying (3rd request) to get an answer as to if I can purchase an access key at the conversion session? I do not presently have an access key.
If so, do I need to make arrangements in advance for the key purchase???
Hi Sandy,
We will be able to take payments and set up new key service at the conversion events, though we will require your Participant Broker’s approval on the User Agreement in order to activate your key service. I will email you the agreement so that you can bring it in with you to the conversion – if you don’t have it we’ll still be able to issue you a new SentriCard, but will inactivate the card once issued until we receive the approval.
Thank you for the response.
I also need to set up new key service, but could you send me the user agreement so I can have it ready in time for my meeting? Thanks!
Hi,
I’m an appraiser and do not have lockboxes. Only a key. Is it really necessary to attend the event if I just need to know how to open a lockbox?
Thanks.
Hi Kimberly,
Yes, you will need to register and attend an event, as that is the quickest way for you to get your key. We won’t have your key in our office until after the local conversion event(s) for your location.
There are also four different methods to open a key container on a SentriLock lockbox, and you will want to know each of the methods well, which you will learn in the 45 minute training session.
Thanks,
John
Got it. I already have the event scheduled and will be there.
Thank you.
Kimberly Korbe
Hi,
I have already gone through the training session and turned in all of my boxes except 2 old ones that I have located (thought they were lost). One is at a house at the beach 2 hours away. I still have my old key. Can I go into the RMLS office and exchange my key and the 2 old boxes?
Bill
The Portland and Vancouver offices will be able to help beginning Monday, November 4th.
Same one for one trade in for the boxes?
Bill,
Yes, we will be providing one new SentriLock box in exchange for each each Supra iBox registered in your name that you bring in to any conversion event or to your local RMLS office after your local conversion events have completed. The last day to exchange iBoxes for SentriLock boxes at the RMLS offices will be January 10, 2014.
I have not been active in RMLS for 2 yrs but still have an active license. Can I still exchange my Supra lockboxes ? I have 4.
Hi Linda,
Unfortunately, we are only doing the exchange for our active subscribers. You could sell your lockboxes to one of our active subscribers, or re-activate, and then do the exchange.
Thanks,
John
What is the cost & arrangements for parking this Saturday 11/2/13 AM appointment? Thanks, Ron
This was by far, the worst training I’ve ever attended. The presenter was arrogant and demonized any questioner. His goal was to get us out on time. Unfortunately, the presentation did not make the new processes clear and I hope RMLS is going to have their own classes on Sentrilock.
Sorry to hear you had a less than ideal experience. I’ll pass your feedback along to SentriLock.
I see that there is an IOS compatible app for this service. Do I still need to get a key? I am an appraiser and don’t have any lockboxes, just the supra key.
Thanks!
Randy,
Yes, you will still need to get your SentriCard, but once you have it you will be able to use the app exclusively if you so choose. The app will only work for you if you have an active SentriCard associated with your account, though.
I am the managing Principal Broker, and I have several agents who kept their keypads for Supra until the conversion is done. I would like to gather
all of them and make one trip to return. Can I do this? Is there a form I need to have each agent sign?
Please advise asap,
Thanks,
Michael V.
Michael,
Yes, you may return all of the remaining ActiveKeys from agents in your office together, and there is no form needed. We currently have a drop box for ActiveKeys in the lobby of our Portland office on Alderwood Road, which you can leave the keys in to avoid waiting in line. We’ll be scanning the serial numbers of all returned keys to verify returns before we begin refunding deposits later this month. You may also return the keys through the mail, though we definitely recommend using a tracked and/or insured service to ensure that they get back to us.