Enhancements to Supra’s Support Line

Updates make support quicker and more efficient

At the end of last year, Supra announced some enhancements that are useful for agents who need to speak to a support representative. Now, when you contact Supra for support, you can enter your serial number and automatically be directed to the correct support representative.

Instead of being required to select from a menu, you will be directed based on your key type, the status of your key, or the status of your account. This means that you will spend less time on the phone.

Here are the key benefits of the new phone system:

  • When calling in, agents will be asked to enter their key serial number and PIN code. This will help confirm that the key is in the possession of the authorized user. The serial number is then used to direct their call to the correct support representative.
  • Because the system knows what kind of key the agent has (based on the serial number), it helps ensure that the agent is connected to the correct representative. In this way the agent can get their questions answered quicker.
  • If a customer doesn’t know their serial number, they will still be able to get assistance by choosing to be directed to a support representative.
  • In some cases, the new system may advise callers to contact their MLS directly. This could happen under specific circumstances such as:
    • The keyholder is on “hold” or “inactive” status.
    • The keyholder is not paid at their MLS.
    • The keyholder’s broker office status is “hold” or “inactive”.

If you have a Supra ActiveKEY, just turn the key over to locate the key serial number. If you have eKEY software on your smart phone or PDA, here are instructions on how to locate your serial number:

Palm based eKey: Open the eKEY application. The very first screen will state the key number and if the key is updated.

Windows Mobile based eKey: Open the eKey Suite and select Options in the lower right hand corner of the screen and then choose “About.”

Blackberry based eKey: Open the eKey application, press the Blackberry Menu Button (the one with the cluster of dots) and choose “About.”

Press Release: RMLS™ Awards Scholarships to PSU Students

For Immediate Release: May 25, 2010

RMLS™ Awards Scholarships to PSU Students

Four Portland State University students receive the RMLS™ Scholarship

PORTLAND, Ore. – RMLS (Regional Multiple Listing Service), the largest Realtor®-owned multiple listing service in the Northwest, has donated four $1,000 scholarships to students in Portland State University’s Center for Real Estate program.

             “We are pleased to be a part of PSU’s program because we understand the importance of attracting motivated and skillful individuals into the real estate industry,” said Kurt von Wasmuth, President and CEO of RMLS™.

            The award reception, which was held last Friday, May 21 in PSU’s Urban Center, was comprised of students, teachers and those working in the Portland real estate community, to honor those receiving scholarships. The recipients of the RMLS™ scholarship were: Raihana Ansary, Eric Hayes, Emily Picha and Nicholas Wright.

            With an array of food and beverages, the reception was an intimate gathering and gave students the chance to speak with a representative of the company that sponsored their scholarship. These motivated young students spoke of the various projects they were working on and enlightened the crowd about their desire to pursue goals in the real estate industry.

            “Each of the RMLS™ Scholarship recipients is a student in Portland State’s Graduate Certificate program in Real Estate Development, which is a 25-credit program focused in training in real estate finance, real estate development, and real estate economics,” said Director of the Center for Real Estate, Dr. Gerard C.S. Mildner.

As stated on PSU’s Center for Real Estate program’s Web site, The Center strives to “provide the real estate industry with talented and well-prepared graduates seeking careers in real estate.”

            The reception demonstrated the success of Portland State’s program in helping to mold students into future leaders of the real estate world.

About RMLS

RMLS produces and provides multiple listing and related services to facilitate cooperation between its more than 12,000 REALTOR® subscribers. It is the primary source for real estate information and the premier Multiple Listing Service in the Pacific Northwest. For more information, visit www.rmlsbenefits.com.

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Press Release: RMLS™ Awards Scholarships to PSU Students

For Immediate Release: May 25, 2010

RMLS™ Awards Scholarships to PSU Students

Four Portland State University students receive the RMLS™ Scholarship

PORTLAND, Ore. – RMLS (Regional Multiple Listing Service), the largest Realtor®-owned multiple listing service in the Northwest, has donated four $1,000 scholarships to students in Portland State University’s Center for Real Estate program.

             “We are pleased to be a part of PSU’s program because we understand the importance of attracting motivated and skillful individuals into the real estate industry,” said Kurt von Wasmuth, President and CEO of RMLS™.

            The award reception, which was held last Friday, May 21 in PSU’s Urban Center, was comprised of students, teachers and those working in the Portland real estate community, to honor those receiving scholarships. The recipients of the RMLS™ scholarship were: Raihana Ansary, Eric Hayes, Emily Picha and Nicholas Wright.

            With an array of food and beverages, the reception was an intimate gathering and gave students the chance to speak with a representative of the company that sponsored their scholarship. These motivated young students spoke of the various projects they were working on and enlightened the crowd about their desire to pursue goals in the real estate industry.

            “Each of the RMLS™ Scholarship recipients is a student in Portland State’s Graduate Certificate program in Real Estate Development, which is a 25-credit program focused in training in real estate finance, real estate development, and real estate economics,” said Director of the Center for Real Estate, Dr. Gerard C.S. Mildner.

As stated on PSU’s Center for Real Estate program’s Web site, The Center strives to “provide the real estate industry with talented and well-prepared graduates seeking careers in real estate.”

            The reception demonstrated the success of Portland State’s program in helping to mold students into future leaders of the real estate world.

About RMLS

RMLS produces and provides multiple listing and related services to facilitate cooperation between its more than 12,000 REALTOR® subscribers. It is the primary source for real estate information and the premier Multiple Listing Service in the Pacific Northwest. For more information, visit www.rmlsbenefits.com.

###

Press Release: RMLS™ Awards Scholarships to PSU Students

For Immediate Release: May 25, 2010

RMLS™ Awards Scholarships to PSU Students

Four Portland State University students receive the RMLS™ Scholarship

PORTLAND, Ore. – RMLS (Regional Multiple Listing Service), the largest Realtor®-owned multiple listing service in the Northwest, has donated four $1,000 scholarships to students in Portland State University’s Center for Real Estate program.

             “We are pleased to be a part of PSU’s program because we understand the importance of attracting motivated and skillful individuals into the real estate industry,” said Kurt von Wasmuth, President and CEO of RMLS™.

            The award reception, which was held last Friday, May 21 in PSU’s Urban Center, was comprised of students, teachers and those working in the Portland real estate community, to honor those receiving scholarships. The recipients of the RMLS™ scholarship were: Raihana Ansary, Eric Hayes, Emily Picha and Nicholas Wright.

            With an array of food and beverages, the reception was an intimate gathering and gave students the chance to speak with a representative of the company that sponsored their scholarship. These motivated young students spoke of the various projects they were working on and enlightened the crowd about their desire to pursue goals in the real estate industry.

            “Each of the RMLS™ Scholarship recipients is a student in Portland State’s Graduate Certificate program in Real Estate Development, which is a 25-credit program focused in training in real estate finance, real estate development, and real estate economics,” said Director of the Center for Real Estate, Dr. Gerard C.S. Mildner.

As stated on PSU’s Center for Real Estate program’s Web site, The Center strives to “provide the real estate industry with talented and well-prepared graduates seeking careers in real estate.”

            The reception demonstrated the success of Portland State’s program in helping to mold students into future leaders of the real estate world.

About RMLS

RMLS produces and provides multiple listing and related services to facilitate cooperation between its more than 12,000 REALTOR® subscribers. It is the primary source for real estate information and the premier Multiple Listing Service in the Pacific Northwest. For more information, visit www.rmlsbenefits.com.

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