![MLS Insight: Outlining the RMLS™ Service Area]()
by RMLS Communication Department | Apr 30, 2014
This post is part of MLS Insight, a series about governance issues at RMLS™.
Every so often, RMLS™ gets a request for data or service from Central Oregon or Klamath Falls, for example. We’re not the primary multiple listing service (MLS) in all parts of Oregon—we are happy to list properties in those areas, but our data is not comprehensive enough to provide as an accurate resource for the area.
What areas then, does RMLS™ cover?
In our primary service areas, RMLS™ represents 17 Associations/Boards of REALTORS® and approximately 10,700 real estate professionals in over 2,300 offices.
We are the primary provider of multiple listing services in 20 of Oregon’s 36 counties (Baker, Clackamas, Columbia, Coos, Curry, Douglas, Gilliam, Grant, Hood River, Lane, Morrow, Multnomah, Sherman, Umatilla, Union, Wallowa, Wasco, Wheeler, Washington, and Yamhill) and Clark, Klickitat, Pacific, and Skamania Counties in Washington.
In addition we provide supplementary MLS services in five more Oregon counties (Clatsop, Tillamook, Lincoln, Polk, and Marion). We are not the only MLS in those counties, but we have many subscribers and listings in those areas. In the remaining eleven Oregon counties, we provide tax data and have a small listing inventory.
RMLS™ was created when representatives from four Boards of REALTORS® in the Portland metro area decided to form a service that was an alternative to a broker-owned multiple listing service in business since the 1970s. The first RMLS™ listings went live in the spring of 1991.
From the original service area covering Clackamas, Multnomah, Washington, Yamhill, and Columbia Counties in Oregon, RMLS™ had successful expansion opportunities after adopting an internet-based system that could be responsive to a broad based subscriber group. The timeline below shows the inclusion of various REALTOR® associations in our service area.
We continue to discuss opportunities to serve more Oregon and Washington REALTORS®, wherever they may be located!
Next month we will talk about the RMLS™ Service Advisory Committee. If you have any questions you would like to have answered about RMLS™ governance or operation, I encourage you to post a comment to this blog.
![MLS Insight: Outlining the RMLS™ Service Area]()
by RMLS Communication Department | Mar 26, 2014
Above: The RMLS™ development team discussing upcoming deploys to RMLSweb.
This post is part of MLS Insight, a series about governance issues at RMLS™.
The RMLSweb system that provides our subscribers with the tools they need to serve sellers and buyers is an in-house system. That means that RMLS™ employs development and programming staff, and does not have a vendor that controls the features available to our subscribers. We have been developing and refining the RMLSweb system in-house since 2001.
Using a custom in-house system has both great benefits and some challenges. We are able to improve our system based on the input of our subscribers about their wants and needs for both data about listings and system features. Early on, we determined that we needed a way to prioritize competing enhancement requests, and I wanted to describe that general process for you.
We collect all comments and suggestions we receive from our subscribers. They are reviewed monthly, because sometimes the requested functionality already exists and therefore presents a training opportunity. When a suggestion is made about new data to collect on our forms, it is delivered to the RMLS™ Forms Committee for their discussion and recommendation.
If a suggestion is small enough, and would benefit a majority of subscribers we may work on it right away. Bugs that are found are also worked on immediately. Each fall, enhancements requiring a significant amount of work are grouped generally into project buckets—mostly according to what part of the system is involved. Sometimes, as in last year’s brower/tablet compatibility project, all parts of the system are involved. Subscriber interest is gauged with a brief description of the potential projects in the annual Subscriber Satisfaction Survey. (Subscribers are also asked to rate the projects completed since the last survey.)
At the end of the year the RMLS™ staff prepares a more detailed report about potential projects for development in the coming year. Usually six to ten projects are proposed. Each project summary includes a description of the business need or opportunity, lists specific examples that come from the enhancements requested by subscribers, and estimates the project duration and resources needed. The Technology Committee reviews the report and adds their comments and a grade to the rating obtained in the Subscriber Satisfaction Survey.
The final step of the process is prioritization by the RMLS™ Board of Directors. This occurs during their annual retreat in February, when there is plenty of time to discuss and deliberate about the options. The three top priorities that the board directed our development team to work on this year are:
• Search and report improvements to allow easier ways to manage saved searches, prospects, and search results. Examples include improving the MLS#/Address Search on the desktop sidebar with a better parser and more prominent location; saved search integration with contact manager; the ability to hide the map in Advanced Search; search results modernization with a “detail” view mode like the one in Listing Load; and enhancing the search results with a map view.
• SentriLock API integration to allow single sign-on to manage some of the functions of the lockbox system, including assigning a lockbox to a listing, retrieving information about who has accessed your lockboxes, as well as properties you have viewed.
• RMLSweb usability to improve the appearance, behavior, and performance of RMLSweb on tablets. This would take the browser compatibility project one step further with features like geolocation awareness in map search on mobile devices.
If you are curious to see a history of software we have released, check out RMLSweb Deployment History in Forms and Documents on RMLSweb. To check on what is coming up, go to RMLS™ Future Enhancements.
Next month we will cover the RMLS™ service area. If you have any questions you would like to have answered about RMLS™ governance or operation, I encourage you to post a comment to this blog.
![MLS Insight: Outlining the RMLS™ Service Area]()
by RMLS Communication Department | Feb 28, 2014
This post is part of MLS Insight, a series about governance issues at RMLS™.
The four standing committees that exist to ensure that RMLS™ has practitioner input into decisions, planning, and regulation are the Technology, Forms, Rules, and Hearings Committees. The RMLS™ Board of Directors can also create a task force to focus on a particular topic. Recent examples include the Lockbox System Task Force and the Office Exclusive Task Force, both disbanded as their job was completed. There is currently no active task force.
The Chairman of the RMLS™ Board selects the committee chairs, and the board confirms their appointment at the first meeting of the year. Our bylaws wisely require that all committee chairmen be on the RMLS™ Board of Directors, which results in direct input back and forth between the Board of Directors and the committees. The committee chair selects the committee members, who serve for one year.
The Technology Committee reviews software and services of potential use to RMLS™ subscribers and may recommend systemwide products to the board for approval. The most recent instances of products recommended by the Technology Committee are RatePlug and New Home Source. The Technology Committee also acts as a resource for evaluating improvements to the RMLSweb system. A new role of the committee this year is the Technology Forum, which are invitational presentations about technology offerings for the brokerage community. The 2014 Chairman of the Technology Committee is Dale Chumbley.
The Forms Committee reviews all suggestions about changes to RMLS™ Listing Input Sheets, working to make the listing data we collect both rich and relevant. The Forms Committee was on hiatus last year in order to allow our development department unbroken time to work on the browser and tablet compatibility project. A forms change requires changes to many parts of the system, including all reports, all searches, and Listing Load, so it is always a formidable task. The 2014 Chairman of the Forms Committee is Maureen Bonfiglio.
The Rules Committee has two main functions. It reviews all formal complaints which allege violations of the RMLS™ Rules and Regulations, and has the power to impose sanctions. There were six formal complaints filed in 2013, and the committee imposed fines totaling $650 in three of those cases. The Rules Committee also discusses potential changes to the Rules and Regulations and makes recommendations to the Board of Directors. The 2014 Chairman of the Rules and Regulations Committee is Rick Jenkins.
The Hearings Committee exists in case the recipient of a sanction by the Rules Committee requests a hearing. Hearings are conducted in substantial accordance with the procedures applicable to REALTOR® Professional Standards hearings. No hearings were requested in 2013. The 2014 Chairman of the Hearings Commitee is Mark Meek.
Next month we will cover the prioritization process for in-house development of the RMLSweb system decisions. If you have questions you would like to have answered about RMLS™ governance or operation, I encourage you to post a comment to this blog.
![MLS Insight: Outlining the RMLS™ Service Area]()
by RMLS Communication Department | Feb 28, 2014
This post is part of MLS Insight, a series about governance issues at RMLS™.
The four standing committees that exist to ensure that RMLS™ has practitioner input into decisions, planning, and regulation are the Technology, Forms, Rules, and Hearings Committees. The RMLS™ Board of Directors can also create a task force to focus on a particular topic. Recent examples include the Lockbox System Task Force and the Office Exclusive Task Force, both disbanded as their job was completed. There is currently no active task force.
The Chairman of the RMLS™ Board selects the committee chairs, and the board confirms their appointment at the first meeting of the year. Our bylaws wisely require that all committee chairmen be on the RMLS™ Board of Directors, which results in direct input back and forth between the Board of Directors and the committees. The committee chair selects the committee members, who serve for one year.
The Technology Committee reviews software and services of potential use to RMLS™ subscribers and may recommend systemwide products to the board for approval. The most recent instances of products recommended by the Technology Committee are RatePlug and New Home Source. The Technology Committee also acts as a resource for evaluating improvements to the RMLSweb system. A new role of the committee this year is the Technology Forum, which are invitational presentations about technology offerings for the brokerage community. The 2014 Chairman of the Technology Committee is Dale Chumbley.
The Forms Committee reviews all suggestions about changes to RMLS™ Listing Input Sheets, working to make the listing data we collect both rich and relevant. The Forms Committee was on hiatus last year in order to allow our development department unbroken time to work on the browser and tablet compatibility project. A forms change requires changes to many parts of the system, including all reports, all searches, and Listing Load, so it is always a formidable task. The 2014 Chairman of the Forms Committee is Maureen Bonfiglio.
The Rules Committee has two main functions. It reviews all formal complaints which allege violations of the RMLS™ Rules and Regulations, and has the power to impose sanctions. There were six formal complaints filed in 2013, and the committee imposed fines totaling $650 in three of those cases. The Rules Committee also discusses potential changes to the Rules and Regulations and makes recommendations to the Board of Directors. The 2014 Chairman of the Rules and Regulations Committee is Rick Jenkins.
The Hearings Committee exists in case the recipient of a sanction by the Rules Committee requests a hearing. Hearings are conducted in substantial accordance with the procedures applicable to REALTOR® Professional Standards hearings. No hearings were requested in 2013. The 2014 Chairman of the Hearings Commitee is Mark Meek.
Next month we will cover the prioritization process for in-house development of the RMLSweb system decisions. If you have questions you would like to have answered about RMLS™ governance or operation, I encourage you to post a comment to this blog.
by RMLS Communication Department | Feb 28, 2014
This post is part of MLS Insight, a series about governance issues at RMLS™.
The four standing committees that exist to ensure that RMLS™ has practitioner input into decisions, planning, and regulation are the Technology, Forms, Rules, and Hearings Committees. The RMLS™ Board of Directors can also create a task force to focus on a particular topic. Recent examples include the Lockbox System Task Force and the Office Exclusive Task Force, both disbanded as their job was completed. There is currently no active task force.
The Chairman of the RMLS™ Board selects the committee chairs, and the board confirms their appointment at the first meeting of the year. Our bylaws wisely require that all committee chairmen be on the RMLS™ Board of Directors, which results in direct input back and forth between the Board of Directors and the committees. The committee chair selects the committee members, who serve for one year.
The Technology Committee reviews software and services of potential use to RMLS™ subscribers and may recommend systemwide products to the board for approval. The most recent instances of products recommended by the Technology Committee are RatePlug and New Home Source. The Technology Committee also acts as a resource for evaluating improvements to the RMLSweb system. A new role of the committee this year is the Technology Forum, which are invitational presentations about technology offerings for the brokerage community. The 2014 Chairman of the Technology Committee is Dale Chumbley.
The Forms Committee reviews all suggestions about changes to RMLS™ Listing Input Sheets, working to make the listing data we collect both rich and relevant. The Forms Committee was on hiatus last year in order to allow our development department unbroken time to work on the browser and tablet compatibility project. A forms change requires changes to many parts of the system, including all reports, all searches, and Listing Load, so it is always a formidable task. The 2014 Chairman of the Forms Committee is Maureen Bonfiglio.
The Rules Committee has two main functions. It reviews all formal complaints which allege violations of the RMLS™ Rules and Regulations, and has the power to impose sanctions. There were six formal complaints filed in 2013, and the committee imposed fines totaling $650 in three of those cases. The Rules Committee also discusses potential changes to the Rules and Regulations and makes recommendations to the Board of Directors. The 2014 Chairman of the Rules and Regulations Committee is Rick Jenkins.
The Hearings Committee exists in case the recipient of a sanction by the Rules Committee requests a hearing. Hearings are conducted in substantial accordance with the procedures applicable to REALTOR® Professional Standards hearings. No hearings were requested in 2013. The 2014 Chairman of the Hearings Commitee is Mark Meek.
Next month we will cover the prioritization process for in-house development of the RMLSweb system decisions. If you have questions you would like to have answered about RMLS™ governance or operation, I encourage you to post a comment to this blog.
