In Part 1 of this series, we covered how to report issues and inaccuracies to our Data Accuracy department. In Part 2, we discussed how issues are reviewed and processed. In this edition, we’ll cover how issues are resolved and how to check on the status of a specific matter.
Step 3: Status & Resolution
Our subscribers are able to check the progress of the issue at any time through the RMLSweb dashboard.
Under ‘Back Office,’ look at the options below ‘Listing Issue.’ ‘Reported by Me’ provides status information on listings you reported, the current status of the report, and any available notes.
‘My Violations’ displays resolved violations for your listings, while ‘My Open Violations’ displays violations with your listings that are currently open. Both screens list the violation notes that have been reported. Principal Brokers can view this information for their agents as well.
The ‘My Notifications’ section tracks notices about your listing violations. You can see when the notifications were sent and to whom they were sent. If you click the link under ‘Sent Date’ you can read the notice that was sent.
Any issues that were discovered by our data checking software or staff will also appear in ‘My Notifications.’ The data is available for 18 months from the date the issue was closed. This does not mean that you cannot report an issue on a listing older than 18 months.
One factor that could affect whether an issue can be reported is if the Seller’s Agent or firm are no longer RMLS subscribers. In that event you would receive an error and to report the issue you would need to use one of the previously mentioned alternative methods.
Should you ever have a question about an issue that you submit or about a notice that you received on one of your own listings please reach out to us and we will be happy to answer any questions.
In Part 1 of this series, we covered how to report issues and inaccuracies to our Data Accuracy department. In this edition, we’ll cover how matters are reviewed and processed.
Step 2: Review
Our Data Accuracy team will begin processing these submissions in the order they are received. Sometimes we receive several notifications about the same issue at different points in the resolution cycle – these are grouped together and handled collectively.
After reviewing the particular issue, we reach out to the Seller’s Agent and sometimes their Principal Broker to determine if the listing data is accurate. For example, a listing that says ‘waterfront’ may in fact only be ‘water view.’ If the data needs to be changed, we request that the Seller’s Agent either make the change or give us permission to make the change for them. Once the change has been made, we mark the reported issue as corrected in our tracking system.
Issues in the system will show as Active (review ongoing), Corrected (information adjusted), Reviewed and Already Corrected (report sent after information already corrected), Not a Violation (no adjustment required), Duplicate (this issue is already in the process of being reviewed), or Agent Asked (agent-submitted question instead of reporting an issue).
In Part 3 of this series, we’ll cover how issues are resolved and how to check on the status of a specific matter.
Without accurate data it would be very difficult to perform real estate transactions with any confidence. RMLS has a number of tools to identify inaccuracies in the data but our subscribers are the most important by far. Subscribers are experts in their fields and in their neighborhoods and communities. RMLS relies on them to spot data issues that a machine would surely miss.
Here’s how the process of reporting an issue with listing data works.
Step 1: Reporting
It all begins with alerting RMLS to the issue. There are a few ways to report an issue, including emailing dataaccuracy@rmls.com or calling us at 503.395.1916, but the easiest is the ‘Report Issue’ button that is on the bottom right of each listing in RMLSweb, or by going to RMLSweb and choosing ‘Help’ from the navigation menu. Under the ‘Help’ sub-section, choose ‘Questions/Comments/Feedback’ and select ‘Data Accuracy/Rules and Regulations’ for the message subject.
When you find an issue in a listing the first step is to press the ‘Report Issue’ button. A new screen will open. On this screen you can enter a detailed account of the issue in the ‘Note Text’ section – please be as descriptive as possible.
Once finished, press the ‘Submit’ button and the issue will be routed to our Data Accuracy team for review and resolution. You will receive a popup notification confirming the submission.
In Part 2 of this series, we’ll discuss how issues are reviewed and processed.
MLS Aligned, a partnership of five forward-thinking Multiple Listing Services that includes RMLS, has announced the acquisition of Agent Inbox technology and intellectual property. MLS Aligned will build upon Agent Inbox in order to offer an integrated tool for messaging and scheduling showings to agents and brokers.
MLS Aligned believes that the Agent Inbox system “will bring tremendous benefits to consumers due to the platform’s speed and enhanced showing system capabilities.” MLS Aligned plans to integrate Agent Inbox capabilities into their respective MLS systems, including RMLSweb, to “provide for seamless agent-to-agent and agent-to-client communications.”
Kurt von Wasmuth, President and CEO of RMLS, said, “With Agent Inbox’s ability to seamlessly integrate into our existing MLS, the communication and showing features will provide an enticing enhancement to our current list of features.”
In this crazy market we are experiencing I’ve had opportunity to use the Coming Soon-No Showing (CSN) concept in Listing Load. While I understand the concept, and agree it has value in the right circumstance, I found the workflow to be tough to understand when adding the listing.
In fact, I made a mistake the first time I tried to use CSN and the listing went Active right away! It took a bit of work and conversation with RMLS support staff to clean up the mess I made and get the listing re-added correctly.
Are there any support materials I should have referenced before attempting to add a CSN that might have prevented my mistake? The Help Desk person I spoke with said it happens quite frequently. Curious in Cottage Grove
Hi CC,
I hear you regarding adding a CSN listing. The mistake some subscribers make is not realizing the “Date Marketing to Begin” should be the date you want the listing to flip from CSN to Active, NOT the date you are publishing the CSN listing.
In light of the ongoing (though diminishing) challenges with getting the Date Marketing to Begin correct when adding a CSN listing, we created a brand new, short video that covers how to add a CSN listing and get the DMB value correct.
I sure hope this helps, CC. Going forward you can always call the Help Desk at 877.256.2169 or use the Chat feature in RMLSweb to discuss the process with RMLS staff while you’re adding the CSN listing.
