Unlock RMLSweb On Your Phone or Tablet by Downloading RMLS™ Mobile

RMLS™ is pleased to debut RMLS™ Mobile, the app for RMLS™ subscribers now available for both iPhone and Android phones. This app is the portable solution for agents in the field who want to access up-to-the-minute listing information.

RMLS™ Mobile offers subscribers access to listings, photos, showing information, days on market information—all listing information available on RMLSweb! Using the app, REALTORS® may call or email the seller’s broker immediately and even text listings to clients.

Searching for nearby listings is a snap with RMLS™ Mobile—the app uses location data to target the neighborhood where the device is located. Listings may be shown in either list view (above) or map view (below).

Download RMLS™ Mobile today on the Apple App Store or Google Play! The app will be updated frequently to add new features, fix bugs, and improve performance, so you’ll want to update the app whenever a new version is released.

RMLS™ Mobile is exclusively for RMLS™ subscribers. It was built in response to feedback from subscribers, co-developed with Utah Real Estate as part of MLS Aligned.




A Fresh Look for Listing Load on RMLSweb and Other Improvements Coming February 5th

RMLS™ is polishing up a round of improvements to RMLSweb set to make their debut on February 5th. Among these is a bold new look for Listing Load, more responsive design for search functions, and easier listing edits.

Tile View, a new look available to users in Listing Load, will feature large icons. Status, price, and other details may be easily edited by clicking on icons and/or text. Listing view counts can also be accessed through this interface. My Inventory has also been added as a tab in Tile View and List View, although access remains through the Back Office menu anywhere in RMLSweb.

In addition to Listing Load’s easier interface, RMLS™ has also reworked the search pages on RMLSweb to be responsive to a user’s browser. This means that users on a mobile device will find the search options easier to use.

Subscribers can use this increased responsivity to easily make changes in the field. Listings with an accepted offer, for example, may be changed instantly—well within the 24 hour time window required for changing a listing’s status in RMLSweb. Furthermore, users who have had difficulty navigating RMLSweb using a mobile device or a regular browser set at less than full screen should have an easier experience when using the site.

Because these search pages have been reworked, users will also notice some layout changes on searches. When switching to Map View on Advanced Search, for example, will push the search criteria over to a left sidebar so users may see the map and criteria all on one screen.

The majority of these changes are a direct result of subscriber feedback, including Listing Load focus groups held over the last several months by Beth Raimer, our new product manager. If you’re interested in participating in future focus groups, contact Beth Raimer directly. We especially encourage REALTORS® from outside the Portland metro area to participate!




RMLS™ by the Numbers 2018

Here we go again! RMLS™ celebrates another year working hard for thousands of subscribers across Oregon and Southwest Washington by presenting an annual collection of numbers. These numbers show just how much RMLS™ has supported real estate activity over the course of 2018. We hope you enjoyed journeying along with us.

Compare the numbers below with the same from prior years and see how we’ve grown!

RMLSweb
Number of times subscribers logged in to RMLSweb: 1,662,042
Photos uploaded to listings: 1,981,602
Number of new prospect profiles created: 71,914
All residential properties listed for sale: 78,378
All residential properties sold: 57,902
Median sold price of homes listed: $350,000
Total dollar volume of homes sold: $22,455,096,000
Reports viewed: 8,286,339

RMLS™ Subscribers
RMLS™ subscribers as of December 2018: 14,489
New RMLS™ subscribers (compared to December 2017): 516
Increase in subscribers, above: +3.69
Subscribers who attended training: 5,406
Number of calls to the RMLS™ Help Desk: 27,794
Number of Help Desk chats: 5,215
Number of incidents reported using the “Report Issue” button: 7,027
CE hours distributed by RMLS™ at no cost to subscribers: 1,565
Total attendance at RMLS™ training events: 5,747

RMLS.com
Total customer visits to RMLS.com: 2,120,150
Unique visits: 791,455
Total listing views: 1,145,379

Social Media
RMLS™ followers on Facebook (December 31st): 4,289
RMLS™ followers on Twitter (December 31st): 2,937

RMLS™ regularly compiles plenty of other numbers as well! In addition to publishing Market Action each month, we have statistical summaries available on RMLSweb with information dating back several years.

We love numbers here at RMLS™, and hope you find this data as fun and interesting as we do.




CSN Rules Changes Coming December 17th: Your Questions, Answered

Coming Soon Real Estate Sign

RMLS™ recently announced a handful of upcoming changes to the RMLS™ Rules and Regulations. These changes, effective December 17th, include  changes to the time limits allowed for new listing input and status changes, and other changes that clarify online marketing issues for listings in Coming Soon-No Showing (CSN) status.

The RMLSweb CSN status has generated a high volume of questions and feedback from subscribers and we anticipate these rules adjustments to garner more questions. Following are some of the most common questions we anticipate receiving in light of the upcoming rules changes.

I am the seller’s agent for a CSN listing which is published in RMLSweb. I have placed a sign on the property that includes the words “Coming Soon.” I received a call from a prospective buyer who saw the sign and would like to know more information about the listing. Can I share information about this CSN listing with the prospective buyer?

Yes, you may share information about this listing with that prospective buyer.

I am the seller’s agent for a CSN listing which has been published on RMLSweb. Can I send an email to my fellow agents with information about this CSN listing?

Yes, you may send an email to fellow agents assuming they are all active RMLS™ subscribers.

Can CSN listings be published on home search sites outside of RMLSweb, such as Realtor.com and Zillow?

No, they cannot. While a listing is in CSN status, it can only be published on RMLSweb.

I have a private Facebook group that includes other RMLS™ subscribers and my clients. Can I share my CSN listing with members of that group?

You may share your CSN listing with your private Facebook group as long as only your clients, current customers, and active RMLS™ subscribers are members of this group. If any member of the group is not your client, customer, or is an inactive RMLS™ subscriber, you may not share the CSN listing.

I am the seller’s agent for a CSN listing. I have not yet published the CSN listing on RMLSweb. Before I do so, I want to publish it as a Coming Soon listing on a public internet site first. Is that okay?

No, that is not permitted. The CSN listing must be published on RMLSweb and cannot be published on any public internet site.

I am the seller’s agent for a CSN listing. Can I post a vague statement on social media—without the listing address—that I have a CSN listing coming soon in a certain neighborhood, and to contact me for more information?

No, that is not allowed. Once published on RMLSweb, CSN listings can only be shared privately with a broker’s clients, current customers, and active RMLS™ subscribers, and must be published on RMLSweb.

My clients said they were ready for their listing to go live, then two days later they had an emergency and wanted the listing to go back to CSN. I logged in to RMLSweb but I’m not seeing CSN as an option anymore. What gives?

Your question is addressed by our prior set of CSN questions from August. What we’ve answered above only reflects those parts of the CSN rules that will be changing effective December 17th. Everything else about CSN listings—the 21 day limit for a listing to be in CSN status, the inability to change a listing back to CSN status once it’s active—were all addressed when the CSN status was introduced earlier this year.

That said, RMLS™ is happy to guide you through a specific situation or answer questions you may have about CSN listings or anything else. Contact the RMLS™ Rules staff at (503) 236-7657, they’re happy to educate subscribers who reach out!




Lockbox Woes, Listing Load Refresh: Ask Technical Terry

Ask Technical Terry is a series RMLS™ aims to offer once a month. RMLS™ subscribers will drive the content—submit any question about RMLS™ to Technical Terry in the comments or by emailing communications@rmls.com. Don’t be shy—we won’t identify you by name.

Dear TT:

I’m curious why RMLS™ is changing its lockboxes. I have had great success with the current lockbox and can’t imagine the newer version has enough new features that it’s worth the hassle of a conversion. Can you convince me it’s worth all the trouble?

Frustrated in Fairview

Dear FF:

I totally understand the short-term disruption presented by changing out your lockboxes. While the lockbox companies are quite skilled in organizing their events to minimize disruption it is still a hassle for you, and for that I apologize.

The RMLS™ Board of Directors thought long and hard when the opportunity to upgrade became an option with the release of the SentriLock Bluetooth lockboxes. The decision is difficult in general terms because most of the board members actively sell real estate—just like you. They fully realize the disruption conversion events create. That taken into account, they agreed that the benefits of the Bluetooth lockbox were significant enough to embark on the conversion.

Here are just a few of the benefits the new Bluetooth lockbox provides to subscribers:

SentriSmart™ will have more capabilities! Here are the benefits RMLS™ is excited to bring subscribers:

  • Open the key compartment directly from the app. Currently, users must enter a mobile access code AND have cellular coverage—no cell coverage is required with the new Bluetooth lockbox!
  • Release the lockbox shackle using the app.
  • Take ownership of a lockbox through SentriSmart™.
  • Dual-licensed REALTORS® can change their lockbox region for use in Oregon or Washington right from within SentriSmart™!
  • Virtually all lockbox settings that currently require a time-consuming process of updating your SentriCard® and using it to transfer changes to the lockbox will be able to be taken care of through the SentriSmart™ app.

SentriConnect is a new app available with the RMLS™ upgrade to Bluetooth lockboxes. SentriConnect controls lockbox access by non-SentriLock users at a  much higher level than previously:

  • Listing agents may temporarily grant lockbox access for contractors, appraisers, out-of-area REALTORS®, or locked-out homeowners.
  • Greater flexibility to define the time window for this access.
  • Immediate notifications of access code use—since the access is provided via an app the notifications are much faster.

That’s just a fraction of the benefits the RMLS™ Board of Directors saw when they determined the upgrade to Bluetooth was worth the short-term disruption. If the above improvements aren’t enough to convince you, consider that you’ll be swapping out an older piece of technology with a brand new lockbox…for free.

One more thing—have you ever had to check out the “power paddle” from your local RMLS™ office, in an attempt to restore power to a dead lockbox? This process was not super easy and didn’t always work. SentriLock Bluetooth lockboxes feature a port on the outside of the lockbox that can receive a jump from a battery jumper pack (available for $15 at any RMLS™ office). The jump will open the lockbox, then the batteries inside can be used to switch out with the dead ones inside! Then just replace the batteries in the jumper pack and you’ll be ready to go whenever you have a dead lockbox again.

TT

Hello Technical Terry:

It certainly came as a surprise when I navigated to RMLSweb in August and found the login screen and desktop page with a completely different look. At a recent office meeting I heard that RMLS™ is working on giving Listing Load a treatment next. What can you tell me about that?

Curious in Clatskanie

Hello Curious:

It’s true! RMLS™ does have a refreshed version of Listing Load in the works. Don’t get too antsy though—RMLS™ is taking the time to get plenty of input from different stakeholders and users to make sure details can be worked out before it goes live. We did a similar process in advance of the login screen/desktop page refresh, but we’ve got an additional resource this time around.

What additional resource is that? It’s our new RMLS™ Product Manager Beth Raimer! Beth has been studying subscriber comments, talking with RMLS™ subscribers, and holding focus groups around the RMLS™ region. If you’d like to participate in one of Beth’s focus groups in the upcoming weeks, contact her via email. Multiple listing services are all about cooperation between participating REALTORS®, so your input will be most welcome as we seek to make the RMLSweb of the future the best it can be for our very diverse subscribership.




Dual-ing Logins, Annual Survey: Ask Technical Terry

Ask Technical Terry is a series RMLS™ aims to offer once a month. RMLS™ subscribers will drive the content—submit any question about RMLS™ to Technical Terry in the comments or by emailing communications@rmls.com. Don’t be shy—we won’t identify you by name.

 

Dear Ask Technical Terry:

I’m confused! I’m a dual licensed REALTOR® and since the RMLSweb facelift how I log in has changed. Can you please explain in layman’s terms how the process works? What is the best way to access my two unique accounts on RMLSweb?

Login-challenged Loretta

Hi Loretta:

Of course! The RMLS™ Help Desk has told me that our recent changes to RMLSweb have created some uncertainty among subscribers so let me demystify the new process.

There are three basic scenarios that come in to play when logging in to RMLSweb.

Once you are logged in to RMLSweb with either of your options, you can change to the other login (state) by clicking on the Help menu and choosing “Switch License,” as seen below.

If you need to set or change either password for RMLSweb just log in to the account in question, then go to User Preferences/My Account Information to edit.

 

Dear ATT:

Over the past few weeks I’ve been getting emails from RMLS™ about some survey. It seems like I’ve gotten one for the last few years since I joined RMLS™. Why do you keep sending me these?

Demotivated Dana

Dear DD:

Indeed! RMLS™ conducts one big survey per year of all RMLS™ subscribers—the RMLS™ Subscriber Satisfaction Survey—usually in September. We aim to hear from 20% of you, which is a pretty big response rate—but that’s because the survey is pretty important to RMLS™.

You may have read about how the enhancements process works. It is a process, and the Subscriber Satisfaction Survey is a large part of that. We are asking our members to give us feedback about specific projects that RMLS™ may be undertaking in the next calendar year, but we also use the opportunity to get feedback about nearly every aspect of RMLS™.

Every single comment collected in the survey is read by a RMLS™ staff member. The data is also used in aggregate by the RMLS™ Board of Directors to steer the ship, so to speak. Even so, if you’re reluctant to take the survey anymore because RMLS™ just won’t add “Clown Car Parking” to the Advanced Search options (even though you’ve suggested it 27 times!), keep in mind that you may be the only person requesting that particular change.

Why do we keep sending you emails about taking the survey, then? We really do want to hear from you! Our response rate has also been a little low so far and we’re aiming for that 20% before we close things up for the year.

ATT

PS: If that doesn’t convince you, perhaps this will!

 




New RMLSweb Interface Woes: Ask Technical Terry

Ask Technical Terry is a series RMLS™ aims to offer once a month. RMLS™ subscribers will drive the content—submit any question about RMLS™ to Technical Terry in the comments or by emailing communications@rmls.com. Don’t be shy—we won’t identify you by name.

 

Dear Ask Technical Terry:

What a shock—I logged in to RMLSweb this morning, and the website has completely changed! Where’s Listing Load? Where did everything go? I can’t find anything!

Al K. Seltzer

Dear Al:

Yikes! I’m sorry to hear that the update to the login screen, RMLSweb desktop, and navigation bar has stirred you up. We haven’t completely changed the site yet, just those three components. We understand why it made a big splash with our subscribers though.

Be assured that little to no content got dropped when RMLSweb rolled out the new desktop page. We did make the desktop page less text-heavy, added graphics, and relied on layout to do some of the heavy lifting. There are some links and other components that moved, but they’re still there.

Listing Load, for example, is accessible via a button on the very top of the RMLSweb desktop page, along with our prospecting module, CMA, map search, and advanced search. These are the most commonly used components of RMLSweb so we put them front and center.

If you’re having a tough time finding your favorite part of RMLSweb, contact the RMLS™ Help Desk. They’d be happy to guide you to the new home of the feature you find indispensable!

Technical T. Terry

 

Hello Ask Technical Terry:

Wow, RMLSweb looks so different! I think I’m starting to adjusted to some of the changes, but there’s one I haven’t quite figured out yet. How do you log out?

Ammon from White Salmon

Dear Ammon:

Thanks for writing in—lots of things changed when we debuted the new look on RMLSweb, didn’t it? It’s easy to understand why it might be difficult to find where the option to log out lives when the entire interface is new to your eyes. Now when you’re done with RMLSweb, look under the Help menu in the navigation bar—the link to log off is on the lower left.

Ask Technical Terry from the Internet

 

Greetings, ATT:

I was in the process of writing The Great American Novel—focused on real estate, of course—on my RMLSweb notepad. Where’d it go?

N. Onymus

Greetings, N.:

The Scratch Notes feature of RMLSweb, which used to be on the right sidebar, now lives under the Help menu in the navigation bar.

In your case, however, I read your novel and thought it was the finest piece of literature I had ever read, so I’m currently working on shopping it around to New York publishers to get you the best advance. You’re welcome!

A.

 




A Fresh Look is Coming to RMLSweb

RMLS™ is excited to give subscribers a first look at the fresh look coming this week to RMLSweb. Visitors will see a completely new look to the site starting August 14th: a home base that’s less text-heavy, more responsive to mobile devices, and prioritizes what users need most.

The new RMLSweb desktop page introduces a home menu where subscribers can easily access the most-used components of the site: Prospecting, Listing Load, CMA, Map Search, and Advanced Search, topped by the simple search bar which is already a key component of RMLSweb. Use the Home menu from anywhere in the site to access any of these six areas of RMLSweb.

We know that RMLS™ subscribers like easy access to other RMLSweb components, so the site navigation menus have absorbed some of the information previously featured on the desktop page. The Help menu, for example, has absorbed the user’s notepad, links, user preferences, and live chat buttons. No tools have been removed from the site.

Be aware that unveiling the new look to these site components is just the beginning—RMLS™ plans to roll out similar redesigns to other parts of the site to better meet the needs of today’s RMLS™ subscribers.

This new approach to RMLSweb is the result of input from RMLS™ subscribers, local associations, staff, and plenty of other stakeholders. RMLS™ partnered with a user experience design professional to make the new approach to RMLSweb the best it could possibly be for a wide-ranging user base.

Once the redesign is live, RMLS™ is happy to help subscribers find anything that may have moved elsewhere from the desktop page. Users have suggested a site redesign for years, and we hope that the result will be more user friendly and navigable for RMLS™ subscribers.

 




Your CSN and Authorization to Exclude Questions, Answered

Coming Soon Real Estate Sign

As our subscribers are no doubt aware by now, RMLS™ released a new listing status—Coming Soon-No Showing (CSN) back in early May, along with making related changes to the Authorization to Exclude from MLS Addendum.

The changes we made had a notable impact. In the last three months, over 1,600 CSN listings have been added to RMLSweb! On average, listings have stayed in CSN status for six days before being changed to Active (ACT) status. Prior to the changes, the number of Authorization to Exclude from MLS Addendums submitted to RMLS™ was in the hundreds per month. Since the change, just 59 forms have been submitted.

These changes are still relatively new, and RMLS™ continues to get questions about how the new system works. Here are some of the most common questions we receive about the CSN changes, answered:

I am about to list a property in CSN status. What do I need to do in Listing Load to ensure that it is published as a CSN status?

Before publishing the listing in Listing Load, you should check two things. First, make sure the checkbox for “Publish as Coming Soon-No Showing (CSN):” is checked. Second, make sure you’ve filled in “Date Marketing to Begin.” This is the list date—a date greater than today, but not more than 21 days in the future. These two things will ensure that the listing is published as CSN in RMLSweb.

My seller wants their property published as a CSN for just ten days, not the full 21 days. Is this possible?

Yes it is! You and your seller can have a listing published on RMLSweb as CSN for as little as one day or as many as 21 days, but not more than 21 days.

I have a CSN listing that is supposed to be in CSN status for ten days. Today is the ninth day and the seller has decided that they need five more days to prepare the property. What should I do?

Edit the listing in Listing Load and change the “Date Marketing to Begin” field to reflect the new date. For example if you originally made August 1st the date marketing to begin and your seller needed five additional days, you would change it to August 6th. Save the changes and you are good to go. The listing will convert to Active (ACT) status on August 6th.

Caveat: if adding five days takes you over that 21 day limit, you’ll need to withdraw the listing until it is ready for market.

My CSN listing changed to Active (ACT) status by itself. I didn’t change it. How did this happen?

Once the date you’ve set as the “Date Marketing to Begin” hits, the system will automatically convert the listing status from CSN to ACT.

My sellers and I agreed to list their property as a CSN listing in RMLSweb for 18 days. Today’s the eleventh day and they’ve decided that they are ready to put the property on the market. Can I change the CSN status to ACT?

Yes you can. Anytime during the period when a property is in CSN status, the Seller’s Agent (that’s you!) can change the status to Active (ACT) or Withdrawn (WTH).

I want to install a sign with flyers on the property of my CSN listing. Are there requirements regarding the sign and flyer that I should know about?

Yes. The sign and/or flyers must contain the label “Coming Soon.” This will let folks know that that they can expect to see the property on the market soon.

Okay, I have published a listing as CSN in RMLSweb and posted a sign at the property that says “Coming Soon.” Can I email or share details about this property with my clients?

No you may not. If one of your clients ask about this property, let them know the date when it will be active on the market—you can follow up with them at that time.

Can CSN listings be published on internet sites outside of RMLSweb, such as Realtor.com or Zillow?

No, they cannot. While a listing is in CSN status, it can only be published on RMLSweb.

My seller has opted to exclude their property from the MLS. I have a signed listing contract noting this decision. Is there anything else I need to do?

Since the seller has chosen to exclude their property from the MLS, Document #1260, Authorization to Exclude from MLS Addendum or an equivalent form will need to be filled out and signed by the seller(s), Seller’s Agent, and the Principal/Designated Broker. The form must then be submitted to RMLS™ within 72 hours. You can submit this directly within RMLSweb by going to Back Office -> Submit Excluded Listing. Click “+Add a PDF” and follow the instructions. Information on the form will not be made available to other subscribers—just you, your Participant/Designated Broker, and RMLS™.

My seller wants to exclude the property from RMLSweb for 30 days and then include it. Our listing contract is effective for three months though. Is it possible to do what they are requesting?

No, it is not. When a seller elects to exclude the property from RMLSweb, they do so for the life of that listing contract. In this case, all three months.

My sellers excluded their listing from RMLSweb and the listing contract expired. Now the sellers want to list the property. How soon can I publish it?

You will need to wait for 30 days after the listing contract has expired. Once those 30 days are up, you can publish the listing in RMLSweb. At the time that the seller excluded the property from the MLS they filled out, signed, and agreed to Authorization to Exclude from MLS Addendum, which states the “Broker’s Firm shall not enter this property into the MLS until 30 days past the Expiration Date” (Page 2).

I have a client who wants to sell a property but it needs major work. The work won’t be completed for 45 days. CSN is not an option, because they need more than 21 days. What can I do?

Fill out the listing contact and choose the first option: “AN ACTIVE LISTING (ACT).” Since no marketing will occur while work is being completed, set “Date Marketing to Begin” to the 45th day out. For example, if today is August 1, 2018, you would set “Date Marketing to Begin” for September 14, 2018. You have secured the listing contact and the sellers will have the time they need to prep the property for the market. Once the work is complete, then publish the listing on RMLSweb on September 14, 2018 and begin your marketing efforts.

Read More:

What’s Coming to RMLSweb: Coming Soon-No Showing Details
What’s Date Marketing to Begin? Ask Technical Terry




RMLS™ Announces Fee Simplification, Increase and Service Upgrades (Updated July 31, 2018)

RMLS™ will be simplifying its subscriber fee structure—which will mean an increase for individual subscribers—beginning in the fourth quarter of 2018. Subscribers will see the fee change reflected on their invoice for the fourth quarter, which should be available September 1st.

Subscribers who previously paid either $105 per quarter or $135 per quarter will now both pay $141 per quarter, simplifying the overall RMLS™ fee structure. Offices that previously paid a quarterly access fee will no longer pay that fee. Administrative users and personal assistants will still be charged $25 per quarter for each user.

RMLS™ subscribers will see a fee increase of either $6 per quarter or $36 per quarter. Office access fees will be eliminated. Administrative users and personal assistant fees will remain unchanged. SentriLock key fees will not change.

The RMLS™ Board of Directors approved these changes at their June 2018 meeting, the result of ongoing discussions about serving subscribers as robustly as possible and the future of the organization. The board, comprised of working REALTORS® from around the RMLS™ service area, oversees the direction of RMLS™ as an organization and deemed these changes necessary in consideration of future projects.

These future projects include:

  • Creation of a new mobile app, slated for release in Summer 2018.
  • Hiring additional staff including a new product manager, UI/UX designer, and additional programmers that will enable RMLS™ to release more projects, more quickly.
  • The “Report Issue” button will be updated to use a CoreLogic Listing Data Checker dashboard. Subscribers will be able to see what inquiries they have submitted and what has been reported on their own listings.
  • The RMLSweb login page, desktop page, and menu bar will be updated with a more modern look and feel. It will be more user- and mobile device-friendly. This is just the beginning of a fresh look that will eventually find its way to all areas of RMLSweb.
  • A SentriLock Bluetooth lockbox upgrade slated for Fall 2018. NXT lockboxes will be exchanged, for free, for a new Bluetooth lockbox.

RMLS™ looks forward to better serving RMLS™ subscribers through these improvements, some of which are in direct response to feedback received from subscribers over the course of several years.

Fee Simplification and Increase Overview
Fee Simplification and Increase FAQ

UPDATE (July 31):